Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Carnival Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old February 22nd, 2011, 12:51 PM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,875
Send a message via AIM to Paul Motter
Default New John Heald Interview

John Heald - Hero of Splendor

John Heald interview - if you have not read this yet it is definitely worthwhile. Lots of personal thoughts by John about what he was thinking during the events onboard.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old February 22nd, 2011, 04:31 PM
nlb1050's Avatar
Senior Member
Admiral
 
Join Date: Oct 2005
Location: Fort Pierce, FL
Posts: 1,655
Default

Very good interview.
__________________
Nancy



Guadeloupe Accommodations



Star Princess 2005, Sun Princess 2005
Caribbean Princess 2006, MSC Lirica 2006 , NCL Pearl 2007, Majesty of the Seas 2008, Carnival Destiny 2008, MSC Lirica 2009, Carnival Valor 2009,Carnival Legend 2010, Carnival Liberty 2010,Carnival Fantsay 2011,Carnival Valor Feb 2012, MSC Poesia Dec 2012, MSC Poesia April 2013, Carnival Legend Nov 2013, MSC DIVINA Jan 2014
Reply With Quote
  #3 (permalink)  
Old February 22nd, 2011, 05:03 PM
Trip's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: Boston
Posts: 19,813
Send a message via ICQ to Trip
Default

Looks like you uncovered some new info...!! I enjoyed your article..
__________________


Trip, with her book & tea!
Chat Hostess & Board Moderator


Reply With Quote
  #4 (permalink)  
Old February 22nd, 2011, 05:54 PM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,769
Default

Good interview! I followed along on John's blog when he wrote about the incident and you obtained additional information. I also enjoyed getting John's impressions about the industry and Carnival's future direction.

Take care,
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #5 (permalink)  
Old February 23rd, 2011, 11:24 AM
Junior Member
Welcome Newcomer
 
Join Date: Feb 2011
Posts: 1
Default

I read the interview with interest and learned some new things.

I have to say I was surprised that the cruise director, as experience, competent, and cool-headed as he was, was the person in charge with dealing with a possible evacuation in a situation like this. A cruise director probably has the best communication skills and "people skills" of anyone else on the ship, but as Heald himself points out, even with 24 years of experience, nothing had prepared him for an emergency like this.

Why wasn't one of the other crew members (perhaps one with more experience in emergency situations) in charge when something like this happened?

Thinking back to some of the "less than stellar" cruise directors I've come across over the past 10+ years of cruising, it makes me a little nervous.

I'd be interested in the thoughts of others....
Reply With Quote
  #6 (permalink)  
Old February 23rd, 2011, 11:27 AM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,875
Send a message via AIM to Paul Motter
Default

To be clear - the captain and other officers are in charge of the logistics of something as serious as a ship eavcuation.

But it is the cruise director's responsibility to communicate with the guests and advise them on which steps to take according to the captain's direction.

An evacuation is a very complicated procedure (in fact, so few have been done there is no guidebook on how to do it), and large groups of people can get unruly. It was John's job to make sure people remained calm and cooperative - one bad apple could have had a negative effect on a lot of people.
Reply With Quote
  #7 (permalink)  
Old February 23rd, 2011, 11:44 AM
lhp lhp is offline
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Memphis area, TN
Posts: 1,706
Default

Quote:
Originally Posted by leroysmith98 View Post
I read the interview with interest and learned some new things.

I have to say I was surprised that the cruise director, as experience, competent, and cool-headed as he was, was the person in charge with dealing with a possible evacuation in a situation like this. A cruise director probably has the best communication skills and "people skills" of anyone else on the ship, but as Heald himself points out, even with 24 years of experience, nothing had prepared him for an emergency like this.

Why wasn't one of the other crew members (perhaps one with more experience in emergency situations) in charge when something like this happened?

Thinking back to some of the "less than stellar" cruise directors I've come across over the past 10+ years of cruising, it makes me a little nervous.

I'd be interested in the thoughts of others....
The Cruise Director does not make the "decision"....they simply "implement" that decision. And since the CD is who everyone assumes they will be getting direction from...it is the natural choice to "implement".
__________________
COMPLETES THE FLEET

If it is Carnival and it floats....we have sailed it!

Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
Reply With Quote
  #8 (permalink)  
Old February 23rd, 2011, 11:44 AM
lhp lhp is offline
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Memphis area, TN
Posts: 1,706
Default

Very nice article Paul.
__________________
COMPLETES THE FLEET

If it is Carnival and it floats....we have sailed it!

Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
Reply With Quote
  #9 (permalink)  
Old February 23rd, 2011, 01:43 PM
nlb1050's Avatar
Senior Member
Admiral
 
Join Date: Oct 2005
Location: Fort Pierce, FL
Posts: 1,655
Default

Paul, I told John on his Facebook page about the article and he has now made a post with a link to the article, he thought it was very good and so far has had positive feedback about how intelligent the interview was on both your's and his part.
__________________
Nancy



Guadeloupe Accommodations



Star Princess 2005, Sun Princess 2005
Caribbean Princess 2006, MSC Lirica 2006 , NCL Pearl 2007, Majesty of the Seas 2008, Carnival Destiny 2008, MSC Lirica 2009, Carnival Valor 2009,Carnival Legend 2010, Carnival Liberty 2010,Carnival Fantsay 2011,Carnival Valor Feb 2012, MSC Poesia Dec 2012, MSC Poesia April 2013, Carnival Legend Nov 2013, MSC DIVINA Jan 2014
Reply With Quote
  #10 (permalink)  
Old February 23rd, 2011, 08:15 PM
Member
Familiar Face
 
Join Date: May 2008
Location: Surprise, Arizona
Posts: 71
Default

I read the interview with great interest...Our dealing with CD have all been positive and it appears that Mr. Heald did a very good job...Having never been on a cruise ship in possiable peril, I have been on an airplane that lost an engine (burnout) over the Pacific and the (then stewardess ) took charge of the cabin and got us very calm, with the help of some of Contientnals best booze, got us back to Japan. We even stayed in Tokyo for a day and night on the airline...Way to go Mr. Heald!!
__________________
Carnival Paradise Oct. 2009 Carnival Valor Sept. 2008 Norweigen Star Oct 2007
Monarach of the Sea Jan 2005
Enchanted Isle Sept 1997
Reply With Quote
  #11 (permalink)  
Old February 23rd, 2011, 08:59 PM
Fern's Avatar
Senior Member
Admiral
 
Join Date: Mar 2004
Location: Arkansas
Posts: 5,104
Default

Great interview, Paul! It's nice to hear from John "after the fact". If we had to be on a ship with an emergency , I'd want JH to be there!
__________________
Fern

"A truly happy person is one who can enjoy the scenery on a detour."

Carnival Inspiration 2002 Carnival Elation 2004
Grand Princess 2004 NCL Sun 2005
Sun Princess 2006 NCL Dream 2007
Caribbean Princess 2007 NCL Dawn 2008
Island Princess 2008 Island Princess 2009
Golden Princess 2009 Carnival Conquest 2010
Grand Princess 2010 Island Princess 2011
Grand Princess 2011 Carnival Magic 2012
Carnival Dream 2012 Island Princess 2013
Carnival Magic 2013 Carnival Legend 2014
Sea Princess 2014
Reply With Quote
  #12 (permalink)  
Old February 23rd, 2011, 09:57 PM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,875
Send a message via AIM to Paul Motter
Default

It felt like a great interview when it was over - we both said so.

I admit I just assumed John would know how to handle people on a cruise ship instinctively. We tend to forget that people sometimes act irrationally under extreme conditions.
Reply With Quote
  #13 (permalink)  
Old March 1st, 2011, 08:53 PM
Junior Member
Welcome Newcomer
 
Join Date: Aug 2005
Posts: 2
Default Question of Staff Competence

You know, I have read this thread, and I find that those who are quick to critize the crew because they are only familiar with their area are very, very wrong.

Most of the crew of most of the lines make every effort to answer questions about the food, the activities, the restaurants, or if they do not have the answer, they always say that they don't know but will get someone to help.

Just because you have "paid" for a cruise doesn't mean you can expect the crew to be servants, because they are not. They are there to help you enjoy a vacation of pleasure, which also pleases them.

Actually, I recall sailing on the Vistafjord and Sagafjord for many years, and they referred to Carnival as the "tuna tugs." I'm sorry to say that, but I think the comments and the answers to many of these questions (or statements) refer to their type of thinking.

I don't mean to insult anyone, but the crew on these ships have come from countries where many jobs are hard to come by, and when they join cruise ships, they give all that they have to please, and they definitely exceed our expectations--at least on Oceania, Princess, HAL and many other lines we sail quite frequently. Our hats off to the crew--whether they could immediately answer our questions or not. I LOVE their smiles.

Over 65 cruises and still counting.
Reply With Quote
Reply

Bookmarks

Tags
2011, carnival, cruise, elation, heald, interview, john

Similar Threads
Thread Thread Starter Forum Replies Last Post
Interview with Carnival's CD John Heald Kuki Carnival Cruise Lines 0 October 4th, 2007 01:08 AM
John Heald interview MaryLou Chit - Chat for Cruisers 0 May 6th, 2007 08:08 AM
John Heald kaubert3 Ask CruiseMates Staff 4 January 31st, 2007 12:08 PM
John Heald Jim Bragg Carnival Cruise Lines 33 August 5th, 2004 08:47 AM
John Heald Cincyrick Carnival Cruise Lines 1 May 9th, 2004 11:43 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 09:00 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1