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-   -   Carnival Cruises and Expedia are bunch of creeps (http://www.cruisemates.com/forum/carnival-cruise-lines/384900-carnival-cruises-expedia-bunch-creeps.html)

smokeydokee September 10th, 2011 11:13 AM

Carnival Cruises and Expedia are bunch of creeps
 
I know some people have poor excuses for canceling a trip, but if you have a legitimate reason for canceling your cruise and you booked "early saver" carnival and expedia really do not care about your reasoning and will not try to work with you. So either we go on this trip without the kids or we lose our $1000 deposit. Let it be known this will be the last time I deal with either Carnival or Expedia. Thanks for the help guys.

Trackypup September 10th, 2011 12:49 PM

So to summarize, you didn't buy insurance and now it's Carnival and Expedia's fault because you think you should be somehow exempt? Just wanted to be clear before we continue.

martinchem September 10th, 2011 01:04 PM

Just rebook with another cruise and lose $50pp if you booked ES.

Snoozeman September 10th, 2011 01:22 PM

You will lose the $50, but you don't lose the balance unless you don't use it.

I do agree, why would anyone book with Expedia? Most of those big computer sites do NOT explain the ES fare very well either. I know several who have been burned.

dhudd September 10th, 2011 02:43 PM

This is one of the reasons that we always purchase "Travel Insurance". A few years ago I booked early, purchase and paid in full a supprise Birthday Cruise. Well my wife had a horrable accident and I had to cancel the cruise. We received ALL of our money back from Carnival along with a sympathyletter. We even received money back from NON Refundable airline tickets.

Phil&Liz September 10th, 2011 02:49 PM

This is smokeydokee's 2nd cruise. Not an experienced cruiser and now a basher.

Mike M September 10th, 2011 02:57 PM

Often agents and online agencies do not explain the "fine print" of different promotions like Early Saver but it is up to the buyer to understand what they are buying and the ramifications of canceling.

If you are before final payment and do not have insurance then you may just have to eat the $50.

If you are after final payment and don't have insurance I am sorry. Work with Expedia and see if you can apply the money to another sailing. They may do that minus the $50 change fee.

Take care,
Mike

smokeydokee September 10th, 2011 04:02 PM

Yes this is my 2nd cruise and the first was also thru expedia and it was great. This time we want to take our 2 kids with and now the adoption date was appealed and it was move until after the cruise. So there is no chance of getting the parents of the kids to allow us to take them, much less get them their passports. We did buy the Berkley insurance, but this is not one of their acceptable cancelation reasons. I have talked to Expedia 3 times Carnival 2 times and Berkley Insurance 1 time. Nobody wants to accept our situation, and regardless of us buying the insurance we will lose our deposit. Regardless of how many times you use a service shouldn't you expect better service than a straight NO. So Phil and Liz maybe if I have cruised 20 times you think they would think differently? I doubt it.

Manuel September 10th, 2011 04:04 PM

I don't have any cpmlaints against Carnival.

However with Expedia you do have to read the fine print.

TM

ruthlessboss September 10th, 2011 04:04 PM

Quote:

Originally Posted by Mike M (Post 1391804)
Often agents and online agencies do not explain the "fine print" of different promotions like Early Saver but it is up to the buyer to understand what they are buying and the ramifications of canceling.

If you are before final payment and do not have insurance then you may just have to eat the $50.

If you are after final payment and don't have insurance I am sorry. Work with Expedia and see if you can apply the money to another sailing. They may do that minus the $50 change fee.

Take care,
Mike

According to older posts, they were due on Freedom 11/27/11.

Donna September 10th, 2011 07:14 PM

Hey Smokey,
When is this cruise, have you already paid the final payment? Actually, if you are in the penalty period, all the major cruiselines are the same, if they weren't, they would not be in business. There is a good reason why there is travel insurance, and even that only covers cancelling for certain reasons. Why do you have to cancel? That may help us try to give you some tips.....

ruthlessboss September 10th, 2011 08:40 PM

Quote:

Originally Posted by smokeydokee (Post 1391815)
Yes this is my 2nd cruise and the first was also thru expedia and it was great. This time we want to take our 2 kids with and now the adoption date was appealed and it was move until after the cruise. So there is no chance of getting the parents of the kids to allow us to take them, much less get them their passports. We did buy the Berkley insurance, but this is not one of their acceptable cancelation reasons. I have talked to Expedia 3 times Carnival 2 times and Berkley Insurance 1 time. Nobody wants to accept our situation, and regardless of us buying the insurance we will lose our deposit. Regardless of how many times you use a service shouldn't you expect better service than a straight NO. So Phil and Liz maybe if I have cruised 20 times you think they would think differently? I doubt it.

Why can't you cancel the cruise, do an imaginary one so the deposit won't be lost? If you still have a few days to cancel, why don't you NOW? You might lose a few dollars but it's better than losing it all! Didn't anyone inform you of this?

Aerogirl September 10th, 2011 10:30 PM

The deposit is $250.00 pp and when you book “early saver” it clearly states no refund on deposit period. The $1,000 your out is your deposit correct? Did Expedia mentioned this to you because I know Carnival makes it very clear. Sorry to hear this.

Kuki September 11th, 2011 01:50 AM

As others have said (but it seems to be ignored), you can change the date of your cruise for a later date, and all you lose is $50 PP. That is $200 out of pocket, and you cruise at a later date.

zydecocruiser September 11th, 2011 09:29 AM

Insurance companies can be real skanks, too. Not all insurance is the same. As I understand it, there is real cancel for any reason insurance but at a premium price, obviously.

Personally I never get trip insurance, although I do maintain worldwide health insurance.

Phil&Liz September 11th, 2011 09:34 AM

Quote:

Originally Posted by smokeydokee (Post 1391815)
So Phil and Liz maybe if I have cruised 20 times you think they would think differently? I doubt it.

We see it here far too often. A posters first post is negative and stern.
Had you approached your situation from the perspective of "Can anyone suggest something I can do to make this situation better? I don't know what to do here." you would have gotten what you are getting from the other posters...you have options that will make your situation better. And you would have gotten something done much sooner.

What should be clear is that those that have done their research and learned over time sailing or simply reading these boards know :
1. Get insurance-cancel for any reason coverage.
2. The cruiselines policies are clearly laid out. Ever heard the saying "ignorance of the law is no excuse." ? It is not the cruiselines fault you did not read the contract thoroughly.
3. In a customer service concern, taking a negative, demanding approach rarely gets the desired response.

Dealing with a good travel agent OR dealing with the cruiseline directly is always the best way to book cruise travel plans.

There are several very good TA's out there who specialize in booking cruises.They will work on your behalf to make things better.

We see you have not completed legal issues regarding the trip. If your sailing is in Nov. 2011. It is September now. You would be cutting it very very close to get all the paperwork you would need together just to apply for the passports, much less receiving them in time.

We suggest changing the sailing to one in 2012 to allow time for this very stressful process to run its course and allow you time to get everything you must have in order to travel wih the family.

Katiel53 September 11th, 2011 02:49 PM

I guess I don't know why you feel your reason for canceling and wanting a full refund is more important than someone else's. You have been given a solution, and if you cancel this cruise and book the other one at the same time, I think the balance of your deposit will be used toward the new deposit. If you cancel and don't book on the same call, the balance of your deposit gets applied to the final payment. I believe the info I posted is correct, but I personally have never had to cancel an Early Saver cruise I have booked.

You are the one who booked Early Saver and for most who use it, it's a great program. I personally wouldn't use Expedia as we had a problem years ago and I ended up having to go to the state's attorney general to get it resolved.

I can understand your being upset, but keep in mind, you are the one who booked at this lower rate for the cruise. It's not Carnival's fault or the fault of Expedia, it's yours.

Too many people book Early Saver without knowing the facts other than the rate initially is usually lower and if the rate goes down after final payment, you can get OBC. That's all they listen to/for and pay no attention to anything else until they run into a problem---then it's never their fault or feel that they should be exempt from the rules because they are who they are.

flowers September 11th, 2011 03:25 PM

Quote:

Originally Posted by smokeydokee (Post 1391815)
Yes this is my 2nd cruise and the first was also thru expedia and it was great. This time we want to take our 2 kids with and now the adoption date was appealed and it was move until after the cruise. So there is no chance of getting the parents of the kids to allow us to take them, much less get them their passports. We did buy the Berkley insurance, but this is not one of their acceptable cancelation reasons. I have talked to Expedia 3 times Carnival 2 times and Berkley Insurance 1 time. Nobody wants to accept our situation, and regardless of us buying the insurance we will lose our deposit. Regardless of how many times you use a service shouldn't you expect better service than a straight NO. So Phil and Liz maybe if I have cruised 20 times you think they would think differently? I doubt it.

Not sure how much this will help, but if you move the date, and the deposits were of course paid by you the adults .. the credit can be held in your name or the kids. (you can fax in a form saying you paid the deposit and the credit will be transferred to the person who paid the deposits)

There can be no exceptions or everyone would want one. I have seen people in ICU. My sister suddenly, out of blue, got married and I too was stuck .. so I still went and she was a no show.

There are ways to lessen the blow, but you cannot get a exception to the ES rules.

Since Expedia does not discount ... it probably only worked this time to your disadvantage and no advantage I can see to use a big box TA. I am sorry you feel this problem is Carnival's fault .. but its best to move past that, and work it out best you can so you lose the least. ES to me is always a huge risk and Im sorry you didnt understand you need to be 100% certain to book this fare. Expedia should have made it clearer that there will be no exceptions.

I too bought insurance on a AI, and lost $1000 since my fiancee's father dying wasnt a covered reason they said, I was not related to him so no coverage .. so Iv been there, done that too. It stinks.

Luanne Russo September 12th, 2011 01:39 AM

You have been given some great advice, so I don't have much to add, but I do have a question.

You booked a cruise for children that were not yet yours? Did you give Carnival their last name now, or your last name for the future?

I am disappointed that no one informed you that court dates are never set in stone. I wish you had known this so that you could have booked after the children because legally yours.

Good luck in the future.

GaryI September 13th, 2011 04:26 PM

I recently had a somewhat similar experience with ES. Last year we booked the Magic for a 12 day Med. cruise on Sept. 24th. After doing some research on excursions, and my wife's condition, we decided she was not going to be able to endure the excursions. We also had the Freedom booked for Dec. 2010. We planned on canceling the Med cruise when we returned from the Freedom cruise. I knew we would book another cruise, and that it would cost us an extra $100 to change to the new cruise. That was fine, because that is the risk you take with ES. While on the Freedom cruise I bought a future cruise certificate for $100. This can be used for deposit, or partial payment on a future, or booked cruise. With this certificate you also get an on board credit of $100 for a 7 day or longer cruise. When we returned home and changed our cruise we sent the certificate in, and changed our cruise to the Freedom 8 day for Sep. 24th. They took the $100 on board credit and used it for the $100 re-booking fee. So it really did not cost me anything to change to a different cruise. The key is to make sure you know what you are signing up for.
Hope you get it worked out

Phil&Liz September 13th, 2011 05:49 PM

Quote:

Originally Posted by GaryI (Post 1392307)
I bought a future cruise certificate for $100. This can be used for deposit, or partial payment on a future, or booked cruise.

I'm not certain but I beleive the FCC cannot be used for deposits.

GaryI September 13th, 2011 09:23 PM

Quote:

Originally Posted by Phil&Liz (Post 1392316)
I'm not certain but I beleive the FCC cannot be used for deposits.

You may be right. I may have misspoke. I had already made my deposit so it really didn't matter at the time. I am no expert in these matters, just passing on my experiences.

flowers September 14th, 2011 04:49 PM

Quote:

Originally Posted by GaryI (Post 1392307)
I bought a future cruise certificate for $100. This can be used for deposit, or partial payment on a future, or booked cruise. With this certificate you also get an on board credit of $100 for a 7 day or longer cruise.

the terms on the FCCs also specifically say they cannot be used on already booked cruises, only on cruises you book in the future. (read the terms on the back of your FCC).

The language is probably misleading when they say the FCC is a deposit on a yet unbooked cruise .. when in fact I have never been able to get one toward a deposit as mentioned above.

Donna September 14th, 2011 06:18 PM

It is very confusing, although I would think it could not be used on an already booked cruise??

GaryI September 14th, 2011 07:30 PM

I really hate to disagree with all of you, but I did use it. I am not making this up. I sent it in so I can't read the back of it. I called my PVP thinking I couldn't use it for that very reason, and she said sure you can. I sent it in and got credit for it. I don't know what else to tell you EXPERT cruisers.

This is the very reason I seldom post on this site anymore. You guys are all right, and I don't know what I am talking about.

flowers September 14th, 2011 09:05 PM

The old FCCs do not have that language about not using them on already booked cruises, just the new ones. So, Id say this is a period of changeover. Some have said they were rejected and some have still gone thru.

I was just saying that stating they can be used on already booked cruises, as if its a fact/rule might be misleading and Carnival could start enforcing this better at any time, so its best to be aware of the terms? I have the old 5 year ones and they do not have that in the terms, just the newer ones say that. I was not saying that people are not getting them thru on already booked cruises, just making people aware the new terms say not valid on already booked cruises.

Paul Motter September 15th, 2011 08:38 PM

I admit the fine print on so many cruise contracts is too long, and yes the cruise lines DO change policy all of the time.

It bothers me a lot, personally, because I think a person plans a purchase based on what he knows about a product, and it is very frustrating to find out after the fact that you have been taken in by a rule change in the fine print.

So Gary, you may be correct (I actually have no idea) but it would be a moot point now anyway if the policy has changed.

The thing what really bothers me is when the cruise lines change a loyalty program. Its a LOYALTY program, which means you bought into because you liked what it offered. That's like an insurance company saying they changed your policy based upon new rules they just made up (I suppose that happens these days as well).

But to the OP - I don't personally get upset just because someone rants, and I wish other people didn't as well. I don't find the "know it all" attitude any more appealing than the "angry uninformed consumer" that they often seem to get so upset about.


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