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dneese August 8th, 2012 10:16 PM

Tanzanite international
I am trying to return a loose stone to above vendor. They are telling me that I cannot return purchase for refund unless independent appraiser states stone is lower quality than advertised. Any help or information would be appreciated. Carnival Cruise Lines recommended this vendor to passengers on the ship. I was also told that I had 30 days to return item. This was a complete lie!

green_rd August 9th, 2012 09:03 AM

TI is a part of Diamonds International. Their customer service is located in NYC.

That is their policy. You have 30 days to return the jewelry if an independent appraiser states the stone is of lower quality than they sold it. There is no room for buyer's remorse. Check your receipt. The Carnival buyer's protection program is really no better.

You might be able to work with your credit card company. If you send it back use some trackable method.

dneese August 9th, 2012 08:40 PM

Tanzanite international is a sham
So Bob, if I mail it back via Fed-Ex and they accept package, would that help my chances of getting credit back from American Express?

green_rd August 10th, 2012 08:18 AM

I would call AmEx customer service and discuss the situation with them.

Our situation was a little different. My wife had purchased a ring that needed to be sized and didn't get delivered to the ship as promised. We never had possession of the item.

lhp August 10th, 2012 03:03 PM


Originally Posted by dneese (Post 1441748)
So Bob, if I mail it back via Fed-Ex and they accept package, would that help my chances of getting credit back from American Express?

Talk to American Express about contesting the charge......however, I would NOT just ship the stone back to them.

American Express is probably going to tell you that unless the AIG certification was false...there is nothing you can do.

The "guarantee" is only that the stone is the quality the AIG states that it is..... not that you can find it at a cheaper price some where else or just do not want it anymore.

NancySimons November 7th, 2012 11:48 AM

Tanzanite International
Unfortunately Diamonds International are known for their strict policies. Morris Gad, the CEO didn't make his fortune so quickly without some serious smallprint.

Have you tried getting the stone appraised? You may find that it is indeed lower quality and this will be your ticket to return it. It seems the only loophole in the contract receipt. There are many registered appraisors around - try to locate one in your area, they have a register of GIA qualified appraisors. Or maybe - they have an "Ask a Gemologist" feature which may of some use before paying for an appraisal.

Good luck!

lmk October 20th, 2013 11:17 PM

Hi - I'm a gemmologist myself and was pretty shocked to see the prices of tanzanite on a cruise we recently took. Its certainly not the bargain they make it out to be ! Interestingly, the mining company which mines most of the worlds tanzanite just opened up an online store, and they really have good deals. You do have to pay your countries import tax ( USA = 5% ) but the quality is excellent and they have a good return's policy and free shipping.

green_rd October 21st, 2013 07:48 AM

Interesting that this is LMK's first post, a thread that sat idle for almost a year? Methinks it may not be legit.

TACH April 9th, 2016 12:13 AM

Hi there...well I can't believe that cruise lines are continuing to support such companies and that the entire sales industry in the Caribbean allows this to continue. They state that buyers remorse does not result in refund or returns...and the cruise industry also plays into this charade. In Cozumel - at the Princess port, my friend purchased a tanzanite, diamond and silver ring from Tanzanite International at the South Coast Pier Puerta Maya Pier. It was recommended by Princess as a reputable shop and after the usual pro forma bargaining, he purchased a ring for $1700 dollars - a drop from before and to clinch the deal, the shop would throw in a necklace valued at $200. Well all I can say is great theatre on the part of sales staff, store and ultimately Princess who recommends this fraud. On board, the jewelry store stocked the same ring and it was for sale at $545. So, to me it is definitely more than just buyer remorse. It is a good reason that no one and I repeat no one to participate in this scheme to part tourist from their money - everyone is complicit from the cruise ship owners to the jewelry conglomerates to cruise ship staff that tell you to shop in confidence. Perhaps it is time to just take the ship, enjoy the good weather and stop shopping for any products at all ports and see how quickly the industry reforms itself. More to come if Princess and Tanzanite International refuse to deal with this fraud.

Ron April 9th, 2016 11:08 PM

The lesson to be learned from all this back and forth about the shops and ships cheating people, etc is simply do your homework before sailing off to the Caribbean or anywhere else and think you're going to get a $2,000 dollar ring or piece of jewelry for $600 dollars.
if it sounds too good to be true, it usually is. And, what are you going to do about it, in reality--go back to the Caribbean for a few hundred dollars on a piece of jewelry? Do your homework at home at reputable jewelers and compare apples to apples and try to get a good idea of what a quality piece of jewelry is going to cost rather than sail off to the Caribbean, or anywhere else and just buy something because you think you're getting a good deal, only to find out you really didn't. Then that's when the old buyer's remorse sets in--you feel cheated--you get what you pay for--
My wife ran a jewelry store for 34 years--people would on occasion come in , showing a piece of jewelry they had bought somewhere while on a trip and want it " appraised " to see if they paid too much. My wife is a certified diamontologist and gemologist as well as a licensed appraiser of fine jewelry--she would not get mixed up in someone's problems over a piece of jewelry they had purchased somewhere- ( it was her company's policy to stay out of these kinds of quarrels )
As far as the cruise lines deliberately sending the people to an untrustworthy shop, I think that's doubtful. Most of the time, people buy something thinking they are getting a great deal--get home and the first thing they do is take it to Friendly Fred the local jeweler and who may or may not be qualified to give a good appraisal--and then the problem starts--- because someone had a friend who had a friend who got the same piece, or one similar at a lower price and so around and around it goes. If the same ring was $ 545 dollars on the ship, perhaps looking at the ships prices and pieces would have been a good idea before going ashore and buying something, then coming back to the ship to shop their store to compare prices--that should have been done before hand--not after.
A tourist and their money can soon be parted if you aren't careful--I'm not meaning to preach, but if you're hot to buy a nice piece of jewelry, know what you''re doing before going hundreds of miles , if not more to an island somewhere and think just because it's there, you'll get a good deal. Most likely you can get the same thing at home as cheap and if you do have a peroblem, at least you don't have to fight with someone 12-1500 miles away.
Happy shopping and cruising to all.

Mike M April 9th, 2016 11:24 PM

It just isn't a "real" cruise port unless there is a Tanzanite and/or Diamonds International, Senior Frogs or Margaritaville, right after you get off the pier. :) :roll:

I remember the feeling I had when we got off the ship in Ketchikan and right there was a Diamonds International. It wasn't there in 2002. The feeling wasn't a good one.

Granted they do give "some" employment to the area but the Diamonds International folks bring in mostly their own people so they don't hire too many locals.

I wouldn't think twice if I heard they had to close all their stores.

Take care,
Mike ( The Grinch Who Stole Shopping) :)

green_rd April 10th, 2016 09:40 PM

It was so nice on our last cruise to pull into small ports without the standard port stores.

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