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Old December 21st, 2012, 08:38 PM
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Unhappy Help!!!!

I need help. I wanted to take my family on a cruise as a surprise for christmas. I just went to book the cruise and it is sold out. Does anyone have any ideas. I have 3 teenage boys and my husband. I needed 2 rooms but there is not even one. I even looked at other ports. Please help! Christmas is not going to go over well if I don't figure something out......
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Old December 21st, 2012, 09:55 PM
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Call carnival, on occasion they have rooms available that are longer on the website especially close to sailing dates.

Alternatively try another port or cruise line, last minute Xmas cruises are expensive but I'm sure there are some available. A quick search shows RCL and carnival both have space on ships on the 23rd and 24th.
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Old December 22nd, 2012, 11:12 AM
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First and most important, call your agent and let them do all the work for you. It'll save you alot of time and hassle, and the rates will be exactly the same as the cruise line and they charge nothing for their services.

Second, you may have to open your search a bit since the one you want is sold out as there are some options available to you based on what I'm seeing.

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Old December 22nd, 2012, 12:57 PM
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Call the cruise line. They have the ability to wheel and deal on last minute cruises. Once on a b2b, I called during the first b and got a much better deal on an upgrade than I would have anywhere else.

Sometimes cabins are out of service (e.g. being renovated), The cruise line might open something up - you never know.
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Old December 22nd, 2012, 02:43 PM
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I can't leave before the 26th. I have checked all lines and carnival told me to call every hour to see if someone has cancelled. I have done all of that. Even set my clock for every hour and called all night.....I am so upset I can't stand it.
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Old December 22nd, 2012, 02:45 PM
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I don't have an agents. I have always done everything myself.
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Old December 22nd, 2012, 02:49 PM
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What port are you trying to leave from? A particular cruise?

No agent is going to call every hour and put as much effort as you are into trying to get on the ship. My PVP might while she was at work .. but she works for Carnival and is off over the weekend.

I wish you luck and hope you can find something else if that cruise stays sold out. With the holidays, its going to be hard to find a cruise this late and get it booked.

Maybe if you told us which port you are trying to leave from or which ship, someone could come up with a alternative.
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Old December 22nd, 2012, 04:24 PM
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Agents don't need to call every hour - all we have to do is hit the reset button and it redisplays the information - quick, simple, and easy. Plus, if you have an agent, between the two of you, you can cover alot more ground than doing it by yourself. And if you book directly with the cruise line and have problems, who do you think the cruise line represents?

But if you can tell us what ports, dates, and lengths of cruises you're most interested in and perhaps people here can help lead you in the right direction because a quick search shows Carnival does have cabins available - may just not be on the ship and sail date you want. Might also want to consider other cruise lines as there is also space available on several others.

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Old December 22nd, 2012, 09:23 PM
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Quote:
Originally Posted by sll4444 View Post
I need help. I wanted to take my family on a cruise as a surprise for christmas. I just went to book the cruise and it is sold out. Does anyone have any ideas. I have 3 teenage boys and my husband. I needed 2 rooms but there is not even one. I even looked at other ports. Please help! Christmas is not going to go over well if I don't figure something out......
Sorry , but the chances of booking a Christmas cruise now (or even a month or more ago) are slim to none .

I'd suggest you book a cruise for NEXT Christmas. Ship's fill up very quickly; usually as soon as the cruise is listed.

Better luck for next year!
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Old December 23rd, 2012, 12:25 AM
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Have you tried places like Expedia or I travel 2000....might be a long shot but they buy up cabins and then sell them. So on the cruise website , they are all sold however there might be some available through another travel company.
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Old December 23rd, 2012, 12:17 PM
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Have you tried places like Expedia or I travel 2000....might be a long shot but they buy up cabins and then sell them. So on the cruise website , they are all sold however there might be some available through another travel company.
Unsold group space for a cruise this christmas would have had to be turned in by now.

I have my PVPs cell phone number and once when there was just one cabin on a pack n go rate, and every time someone clicked on it, it was taken out of inventory for a certain number of minutes.. it took her hours and she started at midnight. So anyone saying only a travel agent will go out of their way for you is biased. Inside Carnival agents can be just as good .. but its important to build up a relationship ahead of the time you have a problem.

I hope someone cancels but at this point since they get no refund, if I could not go, and did not have insurance, I would be a no show and not cancel my cabin.

There could be some like this, but I think its getting awfully late to try and book. I wish I had better news for you.

Are you calling Carnival direct?? Thats what I would be doing this close to the saling.
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Old December 23rd, 2012, 02:36 PM
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Yes, there are some good PVP's at Carnival. And if you happen to get lucky and find a good one, stick with them. But as my Carnival Business Development Manager once told me, the average lifespan of a PVP is less than 6 months, so the majority of them aren't there very long. However, that's just one cruise line. If you want to look at everything else that's available, that Carnival PVP can't help, which is why it's always good to have a great working relationship with an agent who can look at all the cruise lines. (And yes, I'm obvious biased on the matter.) But having been involved in travel for over 25 years before starting my own company 11 years ago and knowing what I know now, if I weren't in the business, I would always let an agent do the work for me. Just not worth all the time, hassles, and stress doing it myself, plus I know I have someone who represents me and has contact information not available to the average passenger and can often get problems solved quick and easy so I don't have to worry about it. But hey, if you like working on your car, why hire a mechanic even if they charge the exact same price as it would cost you to do it yourself?

As for this request, during high travel times, quads and triples are the first to get booked since that's what families want. So unless you get really lucky, as others have said, chances of finding two cabins for 5 people are going to be slim and none, especially at this late date.

There are some last minute options available, but you'll have to open your requirements to other cruise lines, ships, and/or dates.

Pete
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Old December 23rd, 2012, 03:42 PM
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Travel agents and agencies also come and go, often taking clients money with them. At least Carnival is in no danger of going bankrupt.
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Old December 23rd, 2012, 04:50 PM
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Travel agents and agencies also come and go, often taking clients money with them. At least Carnival is in no danger of going bankrupt.
That's a completely unfair statement saying 'often taking client's money with them'. Given there are over 9,400 agencies with over 105,000 agents in the U.S., it does not happen all that often, but when it happens, it makes big headlines. It's like when passengers on a ship getting the norovirus. It doesn't happen all that often, but when it does, it makes huge headlines and scares people unnecessarily.

But this is why you NEVER pay an agent directly. You never want to pay in cash or check, and you never want them to charge your credit card. You should always demand that they have the cruise line charge the credit card, then there's absolutely nothing to worry about. It's like any other profession out there - there are always a few than ruin it for everyone else. Look how many times people get ripped off by auto mechanics and appliance repair people! There always doing shows about all this going on. And we won't even begin to talk about used car sales people, tax accountants, or lawyers!

Saying a few agents are bad and no one should ever use one is like saying the Captain of the Costa Concordia is bad so we should never cruise again on any cruise line on any ship to anywhere because they are all bad and unsafe, and people often die going on a cruise.

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Old December 23rd, 2012, 05:32 PM
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Quote:
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Travel agents and agencies also come and go, often taking clients money with them. At least Carnival is in no danger of going bankrupt.

That statement is so "way out there".

Anyone who risks paying for travel, paying up front (either by cash or check) is foolish, and taking a risk. Using a credit card for payment eliminates that risk easily, and clearly.

If the original poster (or anyone) was looking to book a cruise ONLY on Carnival, without looking at any other options trying a Carnival PVP might be ok. And they might happen on a good one.

But, if it were me, looking for something on such other notice, I would have been looking at all options. And looking at all options, without the assistance of a Travel Agent, would have meant checking all the cruise lines by myself.

Because a Carnival PVP wouldn't have a clue about availability on any other line.

Rather than try and spend all the time searching them all myself, I'd have definitely contacted a travel agent... and let them do all the work,
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Old December 23rd, 2012, 06:24 PM
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Well stated, Kuki.

I do think alot of people have the misconception that it will cost them more money using a travel agent or that the cruise line can offer them something an agent cannot offer and this is not the case.

Most reputable agents do not charge any fees for their service. So it makes sense to utilize their expertise, knowledge, and experience, especially for first-time cruisers since they have ALOT of questions. Plus, all the major cruise lines require everyone to advertise the same cruise for the same price. And often, agents will have group space available, which can result in a lower price and/or amenities the cruise line cannot offer. But anything and everything a cruise line can offer, the agent can offer and can actually ofter better than what the cruise line can offer.

Carnival is a good example of this. I have a group going out on the Liberty next year and right now, my lowest price is $50 less than Carnival's best price, plus we're offering $75 onboard credit and Carnival is not. And their best price is a non-refundable, non-changeable rate, whereas ours is refundable or changeable. So while an agent can always offer what Carnival is offering, sometimes an agent is able to offer better than Carnival, but Carnival cannot offer anything better than the agent.

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Old December 23rd, 2012, 06:34 PM
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Rather than try and spend all the time searching them all myself, I'd have definitely contacted a travel agent... and let them do all the work,
Some of us LIKE doing the leg work though. I know a TA site I use for instance where I click on the port I want to leave from and it shows me all the options of available cruises. I only use that site for information, not booking .. but I have a lot of such sites bookmarked so that I can find things and search myself for almost anything I want by now.

I don't think there is any one right answer if its better to use a TA or book direct. My PVP says she is a dinosaur she has been there so long and she teaches a lot of the new hires. She used to always be in the top 10 PVPs until she had her baby. Now sometimes she is only in the top 25 PVPs at Carnival on their rating system. She is the first agent I have ever used who knows more than I do about Carnival .. and I love that. I did get her from a recommendation, and she was not the original one assigned to me. You do have to dig to find the right agents.

Thats why when someone says only use a travel agent, I know how great my PVP is when I want to book Carnival so I say BOTH can be good. These are the Carnival boards after all. I use someone else to book other lines.

I do now have a good TA, but in the past I used many TAs who I had to teach, who knew a lot less than I did about cruises. You have to search for a good agent, the same way as searching for a great PVP at Carnival.

There is no one right answer. I have heard a lot of other people who absolutely adore their PVPs at Carnival. So, there are others who are really really good. Since I do my own leg work and know what I want, I find it great to deal direct .. even if it is not for everyone.

I use both a TA and a PVP. I have never meet a agent who is better than my PVP and tell her all the time I wish I could book my RCL cruises through her, I love her that much. So, I will never agree, that it's the best answer for everyone that everyone only needs a TA and should never book direct.
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Old December 23rd, 2012, 09:54 PM
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OP what about giving them a cruise vacation on Christmas morning but for a different date.....Spring break is only 3 months away. Or if you are willing to pull the kids out of school you can go sooner and with some good rates. Good Luck!

I first checked the sailing I wanted on the Carnival website then I called the PVP and she quoted a lower rate for the same cabin/date. While I was on the phone with her I realized she is quoting me prices without taxes. I questioned her and asked her are you sure that is the total with taxes...she said yes. Now if I had booked with her without checking online I would have been charged the right amount of the cabin but would have been expecting the lower price she quoted me on the phone. She also told me the 6M cabin had 1 1/2 bath with two toilets which I already new it had one toilet two showers! I knew more then the PVP I did book with a TA anyway.
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Old December 23rd, 2012, 11:38 PM
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It also applies to cruise "lines".

It could easily cost more money using a TA. Some charge cancellation fees and change fees that are not originated with the cruise line. With the new Carnival pricing Carnival seems to be catching on.

It could easily cost less using a TA. Some still give kickbacks out of their commissions.

In either case, many TAs are not available 24/7. I don't know that any PVP is, however, individual reservations at Carnival always are.

Risk, AFAIK, is not eliminated by using a credit card. There are time limits. Once I put a deposit down on a cruise with a 1 ship cruise line. The ship sank, and with it my deposit. I got back not dime one.

It is only a stretch if it doesn't happen to YOU.

Best price is relative. Group prices are group prices and not a guarantee of anything.

I usually do use a TA, but I also look after my best interest. There is never, EVER, a compelling reason to only use a TA or only use a PVP. Individual mileage may vary.
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Old December 24th, 2012, 12:56 AM
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It could easily cost more money using a TA. Some charge cancellation fees and change fees that are not originated with the cruise line. With the new Carnival pricing Carnival seems to be catching on.

There is never, EVER, a compelling reason to only use a TA or only use a PVP. Individual mileage may vary.
I agree.

I have many international clients and they are always comparing prices locally as well as booking with me, as a U.S. agent. Sometimes the prices are better booking there and other times it's better booking here. Not only depends on the exchange rate, but also cruise lines will offer deals over there that U.S. agents can't get and vice versa. Always best to look after your own best interest.

But as for costing more booking with an agent, that's why you always want to ask if they have any agency fees (booking fees, change fees, cancellation fees, admin fees, etc) - if they do, book with another agent. You should NEVER pay any fees and you should never pay more with an agent than you can booking directly with the cruise line.

As for Carnival's new Fare Codes, they are causing more problems and more headaches than ever before, especially for first-time cruisers. Just yesterday, I quoted a client for a Carnival cruise and there were 16 different fare codes! Of course, on the Carnival website, it advertises the lowest possible fare, but that's for a Category 1A (upper lower) or for a guarantee non-refundable, etc, etc. It can be extremely confusing to someone who's never booked before and doesn't understand all the various options and restrictions.

Pete
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Old December 24th, 2012, 11:06 AM
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I quoted a client for a Carnival cruise and there were 16 different fare codes! Of course, on the Carnival website, it advertises the lowest possible fare, but that's for a Category 1A (upper lower) or for a guarantee non-refundable, etc, etc. It can be extremely confusing to someone who's never booked before and doesn't understand all the various options and restrictions.

Pete
Carnival must have changed more than it's fares as the first price you see quoted before on the Carnival site was always a regular inside fare or guarantee as you said, never the 1A fare. You used to have to dig to find the 1A fares. Whereas I know some TA sites who quote the 1A fare, so it appears to the newbie that the TA site is cheaper than Carnival.

Have they changed this on the Carnival site for the public as well, so you see the 1A prices without digging?

I am not against TAs and have many that are personal friends. My only point was there are some PVPs who are excellent as well. If you have cruised enough that you know how to find things online yourself and know exactly what cruise you want.. a PVP can be good too.

I love my TA as well. I finally got to meet him face to face this last Sept.
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