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Old January 11th, 2013, 04:52 PM
Mike M's Avatar
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Exclamation Carnival Splendor 1-13-13 Departure Delayed by One Day

I guess 13 is an unlucky number.

This is from John Heald's Facebook posting.

On the previous cruise, the Carnival Splendor required necessary repairs on the seals of the ship's propulsion shafts as a result of damage caused by underwater fishing nets. All other shipboard systems and hotel services continue to function as normal.

Unfortunately, the repairs are taking longer than expected and the ship will need to remain in Puerto Vallarta until this afternoon. I am sorry to say that our plans now call for the ship's arrival into Long Beach to be delayed until Monday morning (to be confirmed later this afternoon). If our plans proceed as expected, our scheduled 6-day cruise will be shortened to a 5-day cruise, with two full day visits to Cabo San Lucas (eliminating the call to Puerto Vallarta).

Check-in for your cruise is now scheduled for Monday, January 14, 2013, from 12:30PM to 3:30PM, and sailing is set for 4:30PM.

Below is the revised itinerary:

DAY PORT ARRIVE DEPART
MON Los Angeles (Long Beach), CA 4:30 PM
TUE Fun Day @ Sea
WED Cabo San Lucas, Mexico 9:30 AM 6:00 PM
THU Cabo San Lucas, Mexico 8:00 AM 2:00 PM
FRI Fun Day @ Sea
SAT Los Angeles (Long Beach), CA 9:00 AM
We know how much you were looking forward to this vacation and sincerely apologize for this disruption to your cruise. We kindly ask you consider the following options:

Sail with us and receive a:
One-day pro-rated refund of your cruise fare (refunded within the next 2 weeks)
$50 per person on board credit
Refund of the difference in government fees and taxes, if applicable
Gratuity adjustment to reflect the shortened voyage
Refund for shore excursions purchased for Puerto Vallarta
We realize this is an unexpected change in your travel plans and certainly hope you still cruise with us. However, should you wish to cancel or reschedule, please contact 1-800-CARNIVAL to request a refund or select another date for your cruise.

We will provide you with an update on our arrival plans by 7:30PM EST. Once we have a definitive arrival time, guests who purchased flights with Carnival's FlyAweigh program will automatically have their flights adjusted. Guests with independent flight arrangements should not make any changes to your travel plans until our next update. However, should you incur any fees for air changes, you will be reimbursed up to $200 per person (please email receipts to guestcare@carnival.com).

Once again, we're very sorry for this change and truly regret the disruption to your vacation plans. Most importantly, we are looking forward to having you sail with us aboard the beautiful Carnival Splendor.

Sincerely,

Vicky Rey, CTC
Vice President - Guest Services on the carnival splendour.


Take care,
Mike
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