Carnival Has Decided Not to Refund Triumph NonRefundable Flight Costs
If you were one of the tens of thousands of people who were booked aboard the Carnival Triumph during the months of late February, March, and early April 2013 you have undoubtedly heard that Carnival has offered refunds for the cruise costs and non refundable airfare. What you may not have heard yet is that Carnival is quietly backing out of its commitment to refund passengers for the non refundable airfare. Here is the initial press release from Carnival:
…Carnival has also canceled 14 voyages of the carnival Triumph through April 13, 2013. Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes.
What many of you already know or are about to find out is that Carnival has backed out of its commitment. Cruise fare is being slowly refunded, but the company has made a decision to not allow airfare refunds, stating that airlines will offer credit for non-refundable airfare. Here is the email we received March 2nd 2013 telling us that Carnival had backed out of their offer:
Dear **** ****,
We would like to offer our sincere apologies for the disruption and cancellation of your cruise vacation.
We have confirmed with Southwest Airlines that some of the flights are still active and no changes or cancellations have been made. They also advised that once you cancel you will have a credit for the cost of your flights valid until January 23, 2014. For the portions that were canceled Southwest Airlines issued a credit valid until January 23, 2014.
Since no fees have been incurred and a credit will be issued by the airlines no compensation will be forthcoming from Carnival at this time.
Not all the details in Carnival’s letter are correct, but a credit that is good only for the next eight months and only on Southwest Airlines is nowhere close to a “full refund.” Thank you Southwest for being the responsible company and offering to give credit. But Carnival has really taken the low road on this one. As for us, we have our vacations planned out for the next year…and thus have no use for the credits. We are out about $1000 due to Carnival’s cancellation.
If we are any representation of “normal travel expenses” then $333 per passenger, 3000 paid cruisers, aboard each of the 14 cruises; Carnival seems to be sacking their paying customers with a $13,986,000 bill that Carnival agreed to pay in exchange for good will.
If you are one of the people negatively impacted by Carnival’s decision to back out of their offer please consider writing about it. Look up who wrote about Carnival in your local newspaper and write them. Here are some of the reporters that covered the topic.
I used SW credit card miles and had to cancel a couple of cruises coming up this spring, due to my TA changing things (not my fault). I was surprised that SW refunded my miles and the small amount of taxes with no fees and did it without question.
Thank you SW. Since I used credit card miles I was surprised they refunded them.
and why not just book an alternate cruise for the same dates?
I agree. The time had already been set aside, evidenced by the cancelled cruise. The money invested has been returned. He has the credit for air, so that's taken care of. It's double dipping to get an air credit (airline policy), and expect cash back too. Why is the credit so unuseable now? It can be used to go anywhere, right?
I would ask where you got that "press release"....
the reason I ask is that a couple of folks have been posting a "press release" that some blogger wrote and NOT an official statement issued either directly by email from Carnival OR on the Carnival website.
It did not take long to look at their "link" to see that they were depending on information from a 3rd source that was incorrect.
What some "blogger" decides to post is not an official statement from Carnival.
Carnival has consistantly reimbursed the $100 - $200 per person change fee (IF any fee was necessary) to change airline tickets that is usually what the airlines charge.
This is a good cautionary tale though to warn people in the future to only follow OFFICIAL statements via direct email or on the Carnival website and not to just believe what "cruisin' joe blow from Idaho" writes, because ole Joe might not know what they are talking about.
COMPLETES THE FLEET
If it is Carnival and it floats....we have sailed it!
Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
First, Southwest did step up to be a responsible company. Issuing airline credit vouchers, good for one year, for non-refundable airfares is the industry standard. I used to book travel for my company and this was always the case. Carnival is refunding the cruise fare. Regardless of what Carnival stated, they are not going to refund the airfare if the airline is going to issue a credit for the same. The customer would be getting double compensation.