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-   -   received upgrade cabin (without permission) and don't want it (http://www.cruisemates.com/forum/carnival-cruise-lines/395197-received-upgrade-cabin-without-permission-dont-want.html)

cherylroy March 19th, 2013 08:17 PM

received upgrade cabin (without permission) and don't want it
 
MY TA emailed me today after I had emailed her to check the prices to get a better price since things dropped. She emailed me back saying she upgraded us from the Cove cabin to Deck 10 on the Breeze (Lido). We booked a cove cabin because last time on the Dream we LOVED IT!!!!!! It was AWESOME!!!!!! She did this without asking first and now I have to wait until tomorrow to see if it can be reversed. Now......on the brighter side, we are receiving a 238.00 on-board credit due to the price drop. I am a bit upset about her moving our cabin without notifying me first.

Mike M March 20th, 2013 08:27 AM

Quote:

Originally Posted by cherylroy (Post 1467833)
MY TA emailed me today after I had emailed her to check the prices to get a better price since things dropped. She emailed me back saying she upgraded us from the Cove cabin to Deck 10 on the Breeze (Lido). We booked a cove cabin because last time on the Dream we LOVED IT!!!!!! It was AWESOME!!!!!! She did this without asking first and now I have to wait until tomorrow to see if it can be reversed. Now......on the brighter side, we are receiving a 238.00 on-board credit due to the price drop. I am a bit upset about her moving our cabin without notifying me first.

You're doing the right thing and getting on the phone with him/her as soon as you can. Get it reversed. She/He probably thought she was doing you a favor so don't be too hard on her/him but make sure you get your cabin back. Just hope it didn't go back into the pool and get booked by someone else.

I hope it all works out well. At least you have the OBC.

Take care,
Mike

Trip March 20th, 2013 09:40 AM

I often wonder why a travel agent would assume to do this without checking with their client, especially with a coveted cove cabin.. I hope when you make the call, it's an easy fix back..Enjoy the "found" money!

CRUISERUN March 20th, 2013 10:02 AM

I was ta and would never have changed anything without asking my client .That ta was not on the ball at all

Snoozeman March 20th, 2013 12:20 PM

There are certain unique categories (like a cove or extended balcony) that many would prefer over an upgrade, but in general 90% of the time an upgrade is best option. TA probably didn't consider the Cove as a unique cabin.

Trip March 20th, 2013 02:20 PM

It would have to be at least a suite, for me to overlook the fact, I was not called, to ask, would I mind, if.....

This would be the last cruise my ta would book for me....sorry:(

cherylroy March 20th, 2013 04:59 PM

I agree! She should have consulted us first! STILL waiting to see if Carnival will put us back in the Cove. I'll be highly upset if not!!!!!!

Trip March 20th, 2013 05:09 PM

Fingers crossed for you Cheryl.

flowers March 20th, 2013 09:56 PM

I had 2217 a very large 1A with port holes booked on my last cruise and my TA moved me to a little tiny 4J on deck 7 and I never looked at it until I boarded and went to the wrong cabin.

To make it worse we had such a windy cruise the secret decks were locked both directions and lots of motion. I wasnt happy that my TA decided to surprise me with a upgrade either.

At least you noticed it .. I hope in time to get it fixed.

Ron March 20th, 2013 10:16 PM

I always book the particular cabin I want--if I didn't want it, I wouldn't have
picked it out and booked it to begin with.
Once we were asked if we would "upgrade" to a suite--I checked the location and accepted.
With all respect to Snooze, I don't believe 90 % of upgrades are that great. How is moving up a deck or two from one cabin to another any better--could be worse--could be over / under the disco, show lounge, galley, etc. One has to be careful before jumping on the "upgrade " wagon.
I hope these folks get back what they had booked--I think I too would be a little on the upset side had someone moved me without so much as asking.

cherylroy March 21st, 2013 02:09 PM

We are back to the original cabin we book!! YEA!! Thanks everyone!!!! I hope the TA learned to ask first now. :-|

Aerogirl March 21st, 2013 02:25 PM

Quote:

Originally Posted by cherylroy (Post 1468031)
We are back to the original cabin we book!! YEA!! Thanks everyone!!!! I hope the TA learned to ask first now. :-|

Great news, I'm happy it all worked out for you and yes I would think your TA learned a lesson form it.

Trip March 21st, 2013 02:44 PM

So glad things worked out for you!

ship2shore March 21st, 2013 05:03 PM

If it was me, we are DEFINITELY talking "The person formally known as my TA" here.
Good to see you got your cabin back. A "Whew!" moment for sure.

cherylroy March 21st, 2013 05:58 PM

Will see...cuz I just hit her up for another question -- see above new thread titled Price drop question.. She may drop me after all this.

storybookcruises.com March 21st, 2013 08:38 PM

First, an agent should NEVER move a client without checking with them first. The only time this would may be acceptable is if the agent and the client had a long term relationship and the agent knew the likes and dislikes of the client.

Unfortunately, there are some very unscrupulous agents out there. One of the many little 'tricks' they like to pull on unsuspecting clients is the old, "Guess what? I just got you a free upgrade!" What many newbies don't understand is that the price went down and instead of the agent calling the client and notifying them of this fact, the move them up to another category so they don't lose any commission and then have the audacity to tell the agent they got them a free upgrade.

This is why I always tell people to keep watching the rate on their cruise - sometimes you may see something the agent simply doesn't see (they can't watch everything for everyone). If the price changes, notify the agent immediately. And if the agent ever calls you and says you got a free upgrade, check it out - it may be legitimate, but it may also not be what they want you to believe.

Bottom line; most agents are very hardworking and reputable - they work very hard for their clients and have their best interest at heart. But it's also important to make sure you know exactly what you're getting, the price your paying, never hesitate to ask for written confirmation, and always double check everything. After all, it's your money.

Pete

cherylroy March 21st, 2013 09:19 PM

You are sooooo right! I know this agent however had my best interest at heart. I have booked MANY times with her......but I BET that price difference I''m talking about in the other post (the other 273) might be the difference between that 'upgrade' room. Does that make sense? If that IS the case........I'll be getting more onboard credit! Trust me.......I check everything to a tea with I spend this amount of money!
You are a seasoned cruiser with some awesome advice! Thanks soooooooooo much!!!!!!!!!!

lhp March 24th, 2013 07:16 PM

Quote:

Originally Posted by cherylroy (Post 1468031)
We are back to the original cabin we book!! YEA!! Thanks everyone!!!! I hope the TA learned to ask first now. :-|


So glad it worked out....

sometimes it is just a matter of our Travel Agent learning your preferences...

We usually never upgrade (because we like to pick our cabin)...unless of course it is a SUITE!! woo hoo (which won't ever happen because we always book a 6B ....lol


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