Hi....my husband and I went on our first cruise this past weekend. We took advantage of the really low liquor prices in the Port Side Store and purchased two Kahlua's and a Herradura Reposado. Once we got home and opened our box, they had given us a Plata instead of the Reposado! I went on Carnival's website to see where I was to complain, since there isn't a number on the receipt. Has anyone else had this happen?? What am I supposed to do?? Any advice appreciated!
I have not gotten the wrong liquor before. You can contact Carnival Customer Service and ask that they might coordinate a swap. Begin by just stating a mistake was made and you are hoping it could be corrected rather than complaining.
All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014, 2016
Star Clippers: Royal Clipper 2015
Hi, Thank you. Carnival only leaves from Norfolk a few times a year, so it's doubtful we can get an exchange. We'll contact them and see if they can, as a minimum, credit the difference in the purchase price.
Have a great day.