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Old June 2nd, 2013, 09:36 PM
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Default Question about Port Side Store on Carnival Glory

Hi....my husband and I went on our first cruise this past weekend. We took advantage of the really low liquor prices in the Port Side Store and purchased two Kahlua's and a Herradura Reposado. Once we got home and opened our box, they had given us a Plata instead of the Reposado! I went on Carnival's website to see where I was to complain, since there isn't a number on the receipt. Has anyone else had this happen?? What am I supposed to do?? Any advice appreciated!
Thanks,
Jules
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Old June 3rd, 2013, 08:00 AM
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I have not gotten the wrong liquor before. You can contact Carnival Customer Service and ask that they might coordinate a swap. Begin by just stating a mistake was made and you are hoping it could be corrected rather than complaining.

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Old June 3rd, 2013, 10:45 AM
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Hi, Thank you. Carnival only leaves from Norfolk a few times a year, so it's doubtful we can get an exchange. We'll contact them and see if they can, as a minimum, credit the difference in the purchase price.
Have a great day.
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Old June 3rd, 2013, 07:08 PM
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Wow, never heard of that happening, but yes, call and try to get a credit, it is sure worth the phone call. Good luck and let us know if you get any satisfaction from Carnival.
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