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Old October 6th, 2014, 05:04 PM
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Default Price Drops

Im fairly new to cruising and was looking for some info on price drops.

I booked a thanksgiving cruise on Carnival breeze. I booked in late July though a TA. I gave My deposit and had a balance due by 10/23/14.
Mid August I saw that the price was down $400. I contacted my TA and they called Carnival. I was told they could get me that price, but I had to pay for the cruise in full, which I did. yesterday I saw that the cruise is down another $500. Carnival told my TA that since I am paid in full there is nothing they could do. My question is that since I was not due for final payment for another 3 weeks, am I still due a reduction or OBC?

I have no problem with the price I paid but $500 is nice to have back

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Old October 6th, 2014, 06:47 PM
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You will need to look at your cruise contact. What does it say about the refund policy? If your sacrifice is less than $500 dump the cruise and rebook.
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Old October 6th, 2014, 07:33 PM
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This is why it always pay to work with a Cruise Specialist! Many travel agents sell cruises, but aren't really that familiar with selling cruises.

With that said, I sell alot of Carnival cruises and there have never been any advertised specials whereby you had to make a payment in full in order to get any of them, so there must have been a misunderstanding somewhere along the line on that one. (By the way, I was just on the phone with Carnival's Guest Relations Dept. and verified this information. They told me what I already knew, but figured I'd double check it for you.)

The ONLY time Carnival ever offers a special to someone where you have to make final payment in order to get it, if it is before the final payment due date, is for 'high rollers' through their casino department. And in these cases, they would contact the client directly - this is not advertised.

With Carnival, almost always if the advertised price has gone done you can get the reduction provided final payment has not yet been made. But that final payment is not due until 76 days prior to sailing on 7-night cruises. There's no reason or requirement to make that payment prior to that date.

You can read Carnival's cancellation policy on your cruise contract or here; Ticket Contract | Legal | Carnival Cruise Lines

However, there have been a couple of 72-hour specials whereby the final payment due date was changed to 30 days prior to sailing, which explains why your final payment due date would be different than what the normal contract reads.

Now, with all that said, while I was on the phone with Carnival, I read your post to them and the representative said exactly the same thing I said, "This whole things sounds a bit fishy." She said she's been with carnival for 15 years and I've been doing this for almost 13 years and neither of us have seen or heard anything like what you're describing.

The only time Carnival will not allow us to get a price reduction is if final payment has been made and the reservation was not made under the Super Saver Fare. (There's a price guarantee when booking the Super Saver Fare.) They will also not allow us to get the special if it's 'for new bookings only'.

Now, there are sometimes you may not want to get the reduction in price. For example, you may have booked a special that provided a $100 onboard credit and the new special only dropped the price by $50 but does not offer the onboard credit. In that case, you'd want to keep the higher price because the overall benefit is better.

Not trying to confuse the issue, but with the comments you've made, it just doesn't sound right. With the limited amount of information, the only conclusion I can come to is that the agent simply did not want to lower the price for you because it would affect their commission because, quite frankly, I cannot come up with another explanation. There's just no other logical reason given the facts you've presented and how Carnival works.

Let's put it this way, if you were to cancel your cruise right now, you'd get a 100% refund because the final payment due date has not yet passed on your reservation. You could then turn around and make a new reservation and get the new reduced rate. To me, that's a no-brainer. And don't let the agent tell you that you can't do this, because that's not Carnival's policy. So if they do tell you that, that's their policy and obviously not someone you want to do business with.

Let us know if you have any questions or can provide additional information.

Pete
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Old October 6th, 2014, 07:54 PM
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If that doesn't work, wouldn't he be able to get an onboard credit for the $500? Even cancelling and re-booking, you could loose a specific cabin, you may really want?? Obviously, there are pro's and con's here...Keep us posted as to what you do...good luck.
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Old October 6th, 2014, 08:11 PM
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Normally, Carnival does not do onboard credit for things like this.

As for the cabin, if the agent (?) calls Carnival to cancel and rebook, they can keep the same cabin. But in this case, it sounds like the agent is the problem. If they book with another agent, that agent can keep an eye open for when the other cabin cancels and then grabs it. But if they do lose the cabin, is it worth $500 to keep it?

As you say, pro's and con's, but I think the pro's outweigh the con's as there is no reason to pay that much more.

Pete
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Old October 7th, 2014, 11:49 AM
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Maybe, just maybe it has something to do with commission.
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Old October 8th, 2014, 08:37 AM
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Travel agent called me back and said that they would upgrade me from an 8B to and 8F and up to the 10th floor from the 7th. I asked what the penalty for Cxl this cruise was and was told $1,389.
I guess I just take the upgrade and live with it.
Thanks for all your responses

Rich
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Old October 8th, 2014, 01:46 PM
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An upgrade always sounds like a good deal, but in reality really doesn't cost the cruise line anything. But it does beat a sharp stick in the eye!

As for the cancellation, again, something sounds VERY fishy. If your final payment due date has not yet arrived, then there is absolutely no fee. The only time there would be a fee is if you booked under the Early Saver Fare and then there is a fee for cancelling equal to the deposit, which is $250 per person. However, if you change instead of cancelling, they'll only charge you $50 per person and I've managed to get that feel waived in some situations. But according to the information you've provided, it does not sound like you booked under the Early Saver program, mainly because of the final payment due date you stated - this is not something usually associated with this particular program.

Just out of curiosity, I called Carnival and asked about a cruise I booked for a client under the same special you're under. Their final payment due date is also 30 days prior to sailing. (They're leaving on 1/24/15 and their final payment due date is 12/25/14.) I specifically asked if I cancelled that cruise after 11/10/14, which is the normal final payment due date for anyone not booking the special, but before 12/25 would there be any penalties and their answer was 'no'. I asked if the price went down, could I get it for them, and their answer was 'yes'.

So now I'm even more confused about why your agent is not getting the same information I'm getting. There's either something we're missing or something they're not telling you.

Pete
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Old October 8th, 2014, 11:51 PM
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I want to post this everywhere, I booked a Carnival Cruise from Long Beach to Sydney, the cruise was departing Aug. 29, I booked near the end of April a month before the final 90 day payment. I almost hesitated because there was no special, but since I was taking a cruise to Europe and traveling through there, I thought I better pay right away, (not thinking i could hold it until final payment) as I thought it would be difficult to talk to my Cruise.com agent in Europe (didn't want to do payment by email) and didn't want to have to remember about booking the trip. I was also afraid that the cabin (inside) might be gone if I waited too long.

Imagine my dismay when I found out on the cruise ship from a woman dining at my table, that shortly before the cruise the single supplement was waived, and unlike Azmara or Crystal ,on Carnival the single supplement is 100% (vs 25% extra they charge) off the cost of the cruise. Since I was upgraded (without being told why) shortly before the trip, I may have been satisfied until I found out that my dining table mate got not only an upgrade but ALSO the whole rest of the additional fare was given to her as cruise credit. She did this BEFORE the cruise left however, and when I kept going to guest services they tried to mollify my upgrading me to a balcony and giving me a 10% off on the next cruise which didn't equal what she had so I turned it down. Finally they wouldn't talk to me anymore stating three reasons, 1) I booked through a travel agent not directly with them (should tell ASTA this 2) mentioned litigation (but no lawyer wanted to take this case not even as a class action suit which is what I wanted so everyone who overpaid would be compensated) 3) and that I created "disharmony" (there was a woman who also paid the supplement-she was on THREE cruises and she didn't get even one upgrade but wanted to change cabins because of a surly steward but was continually told there were no cabins available and I told her that I was offered a balcony and they reacted by basically saying I was a liar to her and afterwards refused to talk to me.

The point of this posting is once you pay the fare on Carnival (may work on other ships they own), check the site EVERY single day (or use a website like cruisefish.net or cruisefaremonitor.com) and check on the prices every single day and when you see it go down, immediately ask your booking agent to try to get upgrade, cabin credit, etc. (they even sent a check afterwards to the lady for the amount she didn't use) Carnival WILL credit the difference, can't make them lose money by reimbursing those who paid twice as much as others but if everyone who reads this benefits they'll lose money another way.

Last edited by evagoblog; October 8th, 2014 at 11:54 PM. Reason: spelling or grammar errors
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Old October 10th, 2014, 11:55 AM
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Thank you pete for your answers.
Maybe I do need to find a new travel agent.
To clarify(looking back at old emails)

I booked on August 22th. That was just about 3 months before the cruise. My initial conformation sheet which was sent to me though email had my guest balance and a final payment due date of 10/23/2014.
I think the promotion was "past guest sale".

Sept 8th I saw a promotion "more the Merrier" and the price was down $400.
I contacted my TA and they called Carnival. I was told they could get me that price, but I had to pay for the cruise in full, which I did.

yesterday I saw that the cruise is down another $500 (More the merrier)

Now I would hope my TA is doing everything in my best interest for I have cruised 8 time in the past 3.5 years and have given her friends that account for another 4 cruises.

Could my final payment date change since I changed promotions?
from past guest to more the merrier?

Rich
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Old October 10th, 2014, 02:43 PM
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Yes, the final date could definitely change based on the special being booked. But none of the specials require payment in full before any final payment due date. The earliest of all the final payment due dates was around the middle of September. (Don't know the exact date because I don't know the date of your cruise.) As long as you did any changes prior to that date, final payment is not required by Carnival for any of their specials.

You can go onto goccl.com and do some reading about the specials. This is the travel agent site for Carnival and while you can get alot of information, you have to be an agent to utilize the booking part of the site. Many people use this site for researching.

I just can't figure any reason why they were forcing you to make payment in full when Carnival was not requiring it. And since I don't know the exact information on your reservation and know why they are not allowing you to get the reduced rate, I can't speak in specifics. But from all that I know working with Carnival for almost 13 years and from what Carnival told me on the phone the other day, I cannot for the life of me understand why you can't cancel and rebook without any penalties.

As I understand what you're saying, your final payment due date is currently scheduled for 10/23. According to what the 15-year rep at Carnival told me, there's no reason you should not be able to cancel without penalty.

I think my question to the agent would be; I may need to cancel my reservation. Can you show me the cancellation policy as I don't understand why there are any penalties involved? It would be very interesting to see what they come up with.

Pete
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Old October 10th, 2014, 11:05 PM
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I would think you could ask for (demand?) a conference call with your TA and Carnival and have the whole thing explained to you.

If you can cancel and do, I would also cancel that agent.
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Old October 12th, 2014, 09:45 PM
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Carnival is having some great deals right now!
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