Has anyone else had problems trying to book their excursions online? I'm made three attempts. Made my selections, entered names, addresses, credit card numbers, received a confirmation that my request had been received and was being processed. And then nothing ...
When I wrote and asked if my requests had been received I was sent someone elses intenerary, complete with names, addresses and costs.
Any suggestions would be appreciated.
I have all the needed information. I finally received an e-mail from someone who said my credit card did not go through. I called the card company and they had no record of any attempts and said there should be no problem.
I just booked Egypt tours for our family thru the Celebrity website, and had absolutely no problem. I'd heard that some others had some problems, and I was a bit concerned, but I breezed right through it and got confirmations minutes later.
I questioned Celebrity about booking shore excursions on line and they said all ports were ready to book on line except the Caribbean. It'll be another few weeks for that to get all of the bugs out. What is your itinerary?
You may want to consider booking directly for Alaska touring. It is sometimes significantly cheaper to go this way especially on city type tours. Often 1/2 the ship prices. I have been on flights I booked direct sitting next to cruise passengers who paid $25 more. There is no risk- you are still in the US with high business standards. An added bonus is more real Alaska and not being hearded on big tours with other cruise passengers. Part of the joy of touring Alaska is meeting some real Alaskans- not likely on any ship tours. I know the area well after 9 trips there if any further information is desired.