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  #1 (permalink)  
Old July 12th, 2001, 07:37 AM
Mary Lou
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Default How many folks contacted Celebrity re: T-Pool:

I'm interested in how many of you folks from this site contacted Celebrity regarding the T-Pool issue?
Mary Lou
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Old July 12th, 2001, 08:13 AM
Hampton, Sheila
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Default Re: How many folks contacted Celebrity re: T-Poo

I DID....I WROTE TO THE THREE HIGHER UPS THAT WAS INDICATED
I HEARD BACK FROM MR. KESSLER...
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Old July 12th, 2001, 08:22 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

I did heard from Mr. Kessler but not the actual statement of NO CHARGE We are sailing summit 11/02/01

Arlene
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Old July 12th, 2001, 09:23 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

I called them because my email to Mr. kessler would not go through.

As a Captains Club member and 6-8 times repeat customer I expressed my concerns that I am going to Alaska , where it can be very cold, and I probably would not be able to use their FREE OUTSIDE POOL. So, by them adding a fee on to the only other available pool they have limited my free actvities aboard their ship .........

I think that it is a very good point........that unless we are willing to freeze or pay the price we will not be able to swim. So they have in a sense taken away 1 of the advertised free activities.

They said that they would probably give us a $50.00 credit which would be placed on our porfolio and available to us upon boarding the ship. This credit may only be used for the pool.

Joanne
I will follow up on it soon.........
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Old July 12th, 2001, 10:28 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

Idid. And I heard back from Mr. Keesler and also from Mr. Fain.
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Old July 12th, 2001, 10:48 AM
donnajo
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Default Re: How many folks contacted Celebrity re: T-Poo

I called, (54 minutes and four transfers!) and also wrote to Mr. Sasso (pres.).
I expressed my displeasure with the T-pool fee and the way my call was handled by all four divisions that I spoke to. I am relieved that Celebrity has now announced tot he press that these charges were a mistake and that they have decided to reverse their decision! I look forward to the Summit in April 2002.
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Old July 12th, 2001, 10:58 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

This morning I got a lengthy email entitled, "We Goofed" from the email address of Richard Fain, Chairman and CEO of RCCL. Appears to be a bulk email response to customers who sent their dismay via email.
NOW I have resumed looking forward to my first cruise on Celebrity (Summit)...have sailed several times on HAL and have been VERY happy with them. Perhaps the idea that potential loyal customers would never sail with them again helped Celebrity (RCCL) make the right decision and at least MATCH "expectations" - we'll see if they "exceed" them!!!
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Old July 12th, 2001, 11:04 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

I sent an email just received their response regarding the reversal of the t-pool charges.

andrea
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Old July 12th, 2001, 11:20 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

I e-mailed and also "snail mailed" a letter to Rick Sasso, President, with
copies to all other head honchos at Celebrity and RCI. Just got an e-mail
from R. Sasso (form letter) saying they've REVERSED their decision about
charging for use of the t-pool. Thank you, Mr. Sasso! I feel a lot better\
about Celebrity now.
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Old July 12th, 2001, 11:43 AM
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Default Re: How many folks contacted Celebrity re: T-Poo

I called and just spoke to a rep. when she refused to put me through to Customer Service I then I had my TA get invovled. I also forwarded the thread on Cruse Critics to Richard Sasso so he would be a ware of what all was being said.
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Old July 12th, 2001, 11:50 AM
LovetheSea
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Default Re: How many folks contacted Celebrity re: T-Poo

I wrote to R Kessler. I recieved my E-Mail this morning. How wonderful!
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Old July 12th, 2001, 02:16 PM
Rob H
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Default Re: How many folks contacted Celebrity re: T-Poo

I did from my home and they responded receipt and then decision

good management

internet worked and thanks to those who made us aware

I'm happy
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  #13 (permalink)  
Old July 12th, 2001, 02:16 PM
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Default Re: How many folks contacted Celebrity re: T-Poo

I contacted celebrity thru their investment e-mail address becuase I couldn't get thru via the Celebirty website e-mail address. I did get a response that they were looking into the complains. I also got a nice not from one of RCCL IT folks related to the problems I had with the website e-mail address.
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Old July 12th, 2001, 03:22 PM
DianaE
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Default Re: How many folks contacted Celebrity re: T-Poo

I wrote a letter to Mr. Kessler and received a reply this morning about the charge to the T-Pool at this time being removed.

Diana
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Old July 12th, 2001, 04:14 PM
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Default Re: How many folks contacted Celebrity re: T-Poo

I e-mailed my objective letter to all 4 senior executives. I received an almost immediate response from Richard Sasso, president and today from Richard Fane, CEO of Royal Caribbean International. I was very impressed that these executive took the time to copy me and to get back to me with their decision. I respect their positions greatly to satisfy their existing and potential customers. I recognize that change is inevitable, but it was the method of communication that so disturbed me.
Bon Voyage
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  #16 (permalink)  
Old July 12th, 2001, 04:25 PM
AR
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Default Re: How many folks contacted Celebrity re: T-Poo

Sent e-mail. Got replies.
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Old July 12th, 2001, 05:12 PM
LovetheSea
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Default Re: How many folks contacted Celebrity re: T-Poo

I think now we should all send E-Mails to Celebrity thanking them for the decision and for putting the will of the passengers before the greed of some. I sent my thank you today.
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Old July 12th, 2001, 07:26 PM
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Default Re: How many folks contacted Celebrity re: T-Poo

I also contacted Celebrity regarding the T-Pool and I sent them a Thank You this afternoon. You also have to tell them when they do good, not just when you are
dissatisfied.
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Old July 12th, 2001, 10:18 PM
4evercruisin
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Default Re: How many folks contacted Celebrity re: T-Poo

I'm so glad you mentioned that because I was going to myself. In fact, would you make a separate post to this effect please, since you brought it up first?

4evercruisin
"Sammy"
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  #20 (permalink)  
Old July 12th, 2001, 10:25 PM
Jose G.
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Default Re: How many folks contacted Celebrity re: T-Poo

I wrote & e-mailed to R. Sasso, and e-mailed copy of the letter to R. Fain, R. Keesler & A. Michaelides. Received e-mail acknowledgement from R. Keesler and e-mail from R. Fain with final resolution.

Just sent a thank you note to R. Fain and copied everyone else.

Great job everyone!
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  #21 (permalink)  
Old July 12th, 2001, 10:25 PM
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Default Re: How many folks contacted Celebrity re: T-Poo

I did.

I will be waiting with baited breath for my $88 to be refunded from last week's
cruise.
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  #22 (permalink)  
Old July 12th, 2001, 11:09 PM
Ray Ray is offline
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Default Re: How many folks contacted Celebrity re: T-Poo

I e mailed 2 mesages to celebrity and a few to my TA, As people were posting that they would not get any consoluation, my TA was able to get us $25 per person credit (of course that was before they made the change) Maybe I'll still get it!!
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Old July 14th, 2001, 04:13 AM
Rob H
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Default Re: How many folks contacted Celebrity re: T-Poo

Already sent my thanks day I rec'd their decision
agree
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Old July 17th, 2001, 02:55 PM
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sue sue is offline
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Default Re: How many folks contacted Celebrity re: T-Poo

I did! I wrote to Mr. Sasso, Mr. Kessler and Mr. Fain. I received e-mails from each of them saying they goofed, and are canceling the charge. Yahoo!
See, we can make a difference!
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