Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Celebrity
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old October 9th, 2001, 07:28 AM
Hampton, Sheila
Guest
 
Posts: n/a
Default Celebrity's President Name

After receiving our paper work for our upcoming trip, we found out that 5 of the
6 of us traveling together, will be forced to stay in San Juan two hours longer than
the rest of us flying out...after calling the air department, they informed us
that they could get our friend on the same flight as the rest of our party for a
additional $85.00...I think this is crazy...they manged to get us all down to SanJuan at the same time...and with the recent events, our friend doesn't feel
comfortable staying 2 hours by herself....so we are looking to talk to the
president of Celebrity about this issue...would really apprecitate your help, if you
have this information..Name, address, phone numbers, e-mail address..whatever!

Thank you in advance..
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old October 9th, 2001, 07:42 AM
Tim Rubacky
Guest
 
Posts: n/a
Default Re: Celebrity's President Name

Shelia,

Celebrity's President is Rick Sasso. However, I fear there is little the President of the company can do in a case such as this. Air/Sea departments are basically at the mercy of the airlines and all of the cruise lines make it very clear that they can never guarantee that they will be able to book all parties traveling together on the same flights.

If you must all travel together and must have the same flights, this is why Celebrity and other lines all offer a premium air desk which can accomodate specific flight requests. They do charge for these services.

I'd suggest paying the $85, it's a small price for piece of mind and convenience.

Tim Rubacky
Consumer Affairs Editor
Reply With Quote
  #3 (permalink)  
Old October 9th, 2001, 03:31 PM
Hampton, Sheila
Guest
 
Posts: n/a
Default Re: Celebrity's President Name

Tim thanks for the information..I got ahold of the customer relations VP,
and talked to his secretary...they are looking into our problem..they
we're very helpful (hopefully) and understanding...

Again thank you, for sending me the information...
Reply With Quote
  #4 (permalink)  
Old October 10th, 2001, 11:51 AM
Lynn H.
Guest
 
Posts: n/a
Default Re: Celebrity's President Name

Sheila--

What is the name of the Customer Relations VP at Celebrity? I have an issue I need to bring up with him/her. Thanks--
Reply With Quote
  #5 (permalink)  
Old October 12th, 2001, 04:05 PM
Senior Member
Admiral
 
Join Date: Aug 2000
Location: New England
Posts: 2,420
Default Re: Celebrity's President Name

Sheila were you able to discuss your dilema with Mr. Sasso on the chat?
Reply With Quote
  #6 (permalink)  
Old October 15th, 2001, 07:43 AM
Hampton, Sheila
Guest
 
Posts: n/a
Default Re: Celebrity's President Name

Nanatraval..no I didn't..they didn't want to discuss personal cruise questions
or concerns...just general information...which was ok...it was very informative..
as for Lynn the name of the Customer services was Keesler. I didn't get
to talk to him directly...I talked to one of his staff.
Reply With Quote
  #7 (permalink)  
Old October 15th, 2001, 08:42 PM
Senior Member
Admiral
 
Join Date: Aug 2000
Location: New England
Posts: 2,420
Default Re: Celebrity's President Name

Mr. Kessler is the VP of Guest Satisfaction. Sure hope your 6th, party makes out ok with her travel arrangements. Can't wait to read a transcript of the Travelco chat with President Sasso.
Bon voyage
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
If you were President Lakers Fan Chit - Chat for Cruisers 55 August 27th, 2010 08:15 PM
Paris for President! WelshLord Chit - Chat for Cruisers 12 August 8th, 2008 05:42 PM
President Ford AR Chit - Chat for Cruisers 8 January 6th, 2007 05:55 PM
HAL's president jeff Holland America 2 December 26th, 2001 02:02 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 09:59 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1