I haven't had experience with a suite and butler as of yet. We're booked for a 9/5/04 cruise to Alaska on Celebrity Infinity. I have posted for information regarding the Celebrity suites on Infinity on this board and got some great information about the suite and what it was like to have a butler. You might try reading those posts and maybe contacting one of the folks who took the time to respond. Have a great cruise
We have sailed twice in Celebrity Suites - both times in the same suite on the same ship (Zenith). Our first butler, David, was wonderful - making an effort to meet us as soon as we boarded and familiarizing us with the suite, anticipating needs before you thought about them, setting the table for the room service breakfast we ordered each morning and checking at times during the day to see if we were all right or needed anything.
Our second was a complete dud - never around, never saw him, "pissy" about any kind of request, and just set down the tray for our room service breakfast, but got very friendly and accomodating toward the end of the cruise (surprise, surprise its tip time).
I think this, like any personal service, is just that - personal service and will depend greatly on the individual providing the service.
As a passenger, I think about the only thing you can do is make a special effort to meet your butler and establish a friendly tone on the first day (preferably within the first hours). If they don't arrive to greet you within that time, pick up the telephone in your room and ask (nicely) for introductions.
I had a great butler on Infinity (Rommell). I'm very low maintenance so I didn't ask him to unpack my luggage (which he would have done). The butler delivers all your room service meals, a special tea service in the afternoon and hors' douvres (I know I spelled that wrong) in the early evening.
It did take me a couple days to get used to him. I didn't really like standing around while he was setting up tea, so I would leave the deadbolt unlocked and sit out on the balcony. When everything was set up (pot of tea and always 9 sandwiches/cookies/cakes), he would step out on the balcony to announce that tea was ready. I noticed that he would actually serve it on neighboring balconies, but he would leave it on the dining table for me to move to the balcony if I so desired. I think he was under orders to minimize the amount of time he spent inside of cabins of women travelling alone.
My butler also served one of the more expensive suites occupied by a pair of my table mates. They had him arrange a cabin party with champagne and caviar for the members of our table one evening.
You will get extra attention from the staff. The people in suites get the best tables in the dining room, near the huge windows. The cruise hostess knew my name by day 2, and I ended up having drinks with her on the last night.
One last hint: the espresso and cappucino in the Cova Cafe is not included in the cost of the cruise, but your butler will bring it to you whenever you want at no charge! I still recommend going down to Cova for the incredible chocolate croissants; they're worth breaking your diet!