Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Celebrity
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old February 18th, 2005, 08:53 PM
Dolores Hill
Guest
 
Posts: n/a
Default Refund for cruise Celebrity Cancelled

We booked a cruise, for 3, with a balcony in late 2004 on the Century for June, 2005 in the Southern Carribean/Panama Canal/Costa Rica area. I used air miles to also book my air.

We were advised by our travel agent on Christmas Eve that Celebrity had pulled this ship and is leaving it in Europe, so the cruise was cancelled. We could get price guarantees if we booked on another Celebrity or Royal Carribean cruise. There were no other cruises we wanted, so we opted to cancel. Celebrity refunded our cruise money, but refused to refund the $180.00 to cancel our air fare, even though it was the line that cancelled, not us.

I wrote a letter to Celebrity and they called and and said they said they would refund if I sent the documents to prove I spent the money. I faxed the documents over 5 weeks ago and can now not get my refund or a return phone call from the agent that origially called me and my travel agent to advise of the refund.

This is very discouraging to me. We have cruised over 20 times with various lines, mostly Princess, and this was to be our first Celebrity. If the refund is not forth coming, we will never sail on Celebrity or Royal Carribean again. This does not seem like a way to treat your customers.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old February 21st, 2005, 09:09 AM
Senior Member
Admiral
 
Join Date: Aug 2002
Posts: 3,988
Default Re: Refund for cruise Celebrity Cancelled

I have experienced a similar problem with Celebrity and they did eventually with some "encouragement" from our TA issue our refund. For some crazy reason they do these things in batches and can take up to two billing cycles on your credit card to do it.
It generated some 'bad will" with us, but we eventually got the promiosed credit.
I suggest you continue to call and email every few days until you get your credit. If you speak to someone keep records of names dates and promises made.
Reply With Quote
  #3 (permalink)  
Old February 21st, 2005, 10:09 AM
Senior Member
Cruise Maniac
 
Join Date: Feb 2004
Location: Westchester County, NY
Posts: 142
Send a message via AIM to nycruiser
Default Re: Refund for cruise Celebrity Cancelled

Im sorry Dolores. I am a travel agent and I have had this happend with a few cruise lines and tour companies. One infact was Holland America and they were almost impossible but in the end I got the credit. Like PapaBill said it does take a few billing cycles for you to see the credit but do keep calling because people always need to be reminded! Good luck!

__________________
Oceanic '87/Amerikanis '88/Galileo '89/Horizon '90&'91/Holiday '92/Regal Empress '93&'96/Zenith '98/Carnival Destiny '99/Sovereign of the
Seas '00/Infinity '01/Disney Wonder '02/Carnival Legend '03/Carnival
Miracle '04/Norwegian Dawn '04/Costa Magica '05/Norwegian Dawn '05
Reply With Quote
  #4 (permalink)  
Old February 25th, 2005, 04:51 PM
dolores
Guest
 
Posts: n/a
Default Re: Refund for cruise Celebrity Cancelled

I received a nice surprize today - Celebrity finally refunded our cancelled airline fees after much persistance - many faxes and unanswered phone messages by myself and our travel agent.....just wanted to update my message. Celebrity did come through in the end.
Reply With Quote
  #5 (permalink)  
Old February 26th, 2005, 04:24 PM
newmexicoNita
Guest
 
Posts: n/a
Default Re: Refund for cruise Celebrity Cancelled

I am glad to hear they came through; as a TA I know this is a tough one and many times the cruise lines do not refund the money or only after several calls and letters. Now you can find something or someplace you want to go and start planning.

NMNita
Reply With Quote
  #6 (permalink)  
Old February 28th, 2005, 01:08 PM
Lillykat
Guest
 
Posts: n/a
Default Re: Re: Refund for cruise Celebrity Cancelled

I am glad that they did right by you. We were scheduled on the Century in August for a trip to celebrate my husbands graduation (and taking the bar)- and were limited to that week due to work schedule. Unfortunately, we weren't as lucky. We are Elite CC and they told us that after letters and calls to CC, Celebrity etc that if we canceled instead of rebooking (this was the only week we can travel) on Celebrity or RCCL that they wouldn't refund us the money for the change in airfare (if we rebooked with them on their Carribean cruise ONLY they would give us up to 100pp shipboard credit for what we had to pay to change the tickets). We still love celebrity but were very disappointed in the exceptionally rude people we dealt with over there - very unusual in our experience. Since DH is finishing school and I am just looking for work we can't afford to throw money away like that. Oh well.

We did find out recently that they have not been standard in their policies - we were told we must do ONLY a Carribean cruise in 05 only - either later in the year on Century when it comes back from europe or anytime in 05 on RCCL in the carribean only. We later found out that they gave people credits and allowed them to switch to Europe, Alaska, and Bermuda. Something we would have considered (we did push for it). Unfortunately in cancelling we lost our $200 shipboard credit for booking on board (we had to cancel as we won't know when we will get to cruise again and can't afford to have money out on two bookings.) Oh well - we are going to try Princess for the first time.
Reply With Quote
Reply

Bookmarks

Tags
airfare, cancelled, cruise, refund

Similar Threads
Thread Thread Starter Forum Replies Last Post
Celebrity cancelled Connie's Caribbean 4/13/07 cruise CruzNut Chit - Chat for Cruisers 5 July 29th, 2006 08:48 AM
Celebrity cancelled??? shirley darrow Chit - Chat for Cruisers 9 March 24th, 2005 04:48 PM
Cruise refund Meagan Carnival Cruise Lines 6 May 19th, 2002 09:25 PM
Princess refund on cruise already taken Peg Ask CruiseMates Staff 4 December 1st, 2001 11:20 PM
Alaska Cruise Refund ? Alan Maldonado Norwegian Cruise Lines 4 October 24th, 2001 01:43 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:10 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1