okay i don't get to this board much now adays but was checking in to see latestr on Horizon which I am sailing next month. Reading posts about CC clas, double credits on Captains Club I just have to make a comment. Just emailed Captains Club and requested consideration for complimentary ungrade from CC to a suite knowing that several are open. Despite my noting I was aware that suite to suite 1 cat upgrades are not done on 1 cat upgrade Amy Scott was kind enough to send me a stock reply attesting to what I already knew. Of course I was asking for consideration other than policy for both us and our friends also sailing based simply upon what, some where like 30 plus sailings between Celebrity and same company RCL? Thought they might think we had a little extra coming. Not to mention that those sailings are often in suites and several couple often sail with us based upon our recommendation. Since Horizon suite is far from actually a suite ( with exception of President or Royal suite which we have sailed three times on Zenith ) and several are open figured would be a nice gesture although no big plus.
So reading these posts about CC class and Captains Club I got to thinking about what is the big deal, sorry ain't none. All just a marketing rip off in my opinion and I go back to when you had to pay to join.
Okay CC class, at least on Horizon and Zenith. Standard outside cabin, good deck location, was good deck location when they were just standard ocean view. Thrown you a bottle of champagne, 8 horsduierves ( never can spell that ) and a LITTLE this or THAT and add $500 or more to price depending? We took CC on Horizon sailing because obviously no one else wanted it, they were all about open and $20 more than standard ocean view. We wanted the deck location. But if I was paying anymore than $20 for this NEW CC cat, you get the idea.
Now Captains Club. We paid $35 to join many years ago mainly for priority boarding. Other than that I have hardly seen any PERK that really says, hey we appreciate frequent clients of our business. Heck CVS pharmacy gives me more dollar wise in that regard than any of the cruiselines.
Captain's Club Benefits
Classic Membership (after first completed cruise)
• Complimentary Custom Air Request*
SHOULD BE ANYWAY
• One-Category Upgrade*
DO THE DOLLARS SELDOM ANY BIG DEAL SINCE YOU CAN'T GET A REAL BONUS LIKE INSODE TO PUTSIDE OR OUTSIDE TO SUITE.
• Presailing Specialty Restaurant Reservations*
THANK YOU FOR HELPING ME RUN UP MY ONBOARD ACCOUNT. ANYONE EVEN HAD A BIG PROBLEM MAKING A RESERVATION WHEN YOU GETONBOARD?
• Exclusive Captain's Club Party
AFTER THE FIRST TIME - YAWN - USED TO BE ABLE TO AT LEAST ORDER WHAT YOU DRINK.
• Onboard Amenities Including Welcome Gift and Special Certificates for Steiner's
AquaSpaSM by Elemis and the Celebrity Casino
LOVE THESE COUPONS, BUY $100 GET A FREE SLAP ON THE BACK, A 4 MILLION DOLLAR VALUE YOURS FREE - GIVE ME A BREAK ALMOST EVERYTHING IS PLOY TO MAKE YOU BUY TO GET. CASINO MATCH PLAY WOW
• Reunion Cruises
HALF OFF OR SOMETHING> I THINK NOT - ANOTHER SALES PITCH
• Complimentary Subscription to Captain's Club Departures, our Quarterly Magazine
MORE SALES PITCH - BETWEEN THOSE AND REGULAR MAILING YOUR KILLING MY POOR MAILMAN
• Double Sailing Credit on Itineraries of 12 Nights or Moren
DOUBLE TO GET MORE OF THESE GREAT PERKS
• Double Sailing Credit for Booking a Concierge Class Stateroom or Suite
WE NAMED A REGULAR CABIN A SUITE OR C CLASS CHARGED YOU $500PP MORE BUT GAVE YOU DOUBLE CREDITS TO GETMORE OF NOTHING - YOU LUCKY PERSON YOU
• Preferential Embarkation (Founder Members only)
THAT'S ME, ONLY WHERE OFFERED, ONLY IF YOU CAN FIND IT, SINCE SUITES GET SAME AND WE ARE RENAMING HALF THE CABINS MINI-SUITE LINE IS LONGER THAN REGULAR CHECK IN. I'VE ACTUALLY HAD REGULAR CHECK IN BEAT ME ON EMBARKING SOME SHIPS, TO BE FAIR OTHER LINES WHERE IT HAPPENED.
Select Membership (after completing 5 cruise credits) Includes all benefits of Classic membership, plus:
THOUGH SAILED 8 TIMES ON ZENITH TWICE ON HORIZON ALONE NOT TO MENTION CENTURY, GALAXY A COUPLE OF TIMES ETC I APPEAR TO BE FROZEN IN SELECT MODE I KNOW NOT WHY NOR DO I CARE.
• Private Cruise Event for Select and Elite Members
YAWN - ALL SELECTS FOR ANOTHER COCKTAIL PARTY OR A QUICK VISIT TO THE CELEBRITY PLAYERS BATHROOM FACILITES BACKSTAGE OR WHATEVER.
• Behind-the-Scenes Tours
• Cabernet Blending Seminar
PLEASE BUY SOME WINE
• Priority Status for Shore Excursion Waitlist
PRIORITY TO WAIT - ABOUT SAYS IT ALL - ARMY GAVE ME SAME STATUS I THINK
• Senior Officers' Cocktail Party
ANOTHER FREE DRINK OF THEIR CHOOSING AND OFFICERS THAT REALLY DON'T WISH TO BE THERE MOST TIMES
• Private Onboard Cruise Consultation
CAN WE SELL YOU NOW PLEASE PLEASE LET ME SELL YOU
• Ten Complimentary Internet Minutes
WOW - AT LEAST PRINCESS GIVES FREE INTERNET EVEN IF THEY DO A LOUSY NETWORK. 10 WHOLE MINUTES, ABOUT GETS YOU TO SEE MAIL SCREEN AT SATELLITE SPEED.
• Preferential Embarkation and Debarkation (where available)*
THERE'S THAT ASTERISK AGAIN
Elite Membership (after completing 10 cruise credits) Includes all benefits of Classic and Select membership, plus:
AH WHAT I SHOULD BE IF NOT FOREVER FROZEN - WHAT AM I MISSING
• Private Shipboard Departure Lounge and Continental Breakfast
RATHER BE ABLE TO HAVE CONTINENTAL BREAKFAST IN CABIN ON DEPARTUE DAY LIKE CARNIVAL ANY OLD PASSENGER.
• Priority Tender Service
MAY BE A HELP EARLY IN TENDER HOURS IN SOME PLACES MAYBE BETTHERE IS STILL A NICE LINE THOUGH
• Invitation to the Captain's or Officers' Table*
NICE WHEN THEY SHOW UP TOO - I HAVE HAD TH PLLEASURE OF DININGWITH SEVERAL CAPTAINS AND IT IS WONDERFUL IN MOST CASES BUT HAD NOTHIN TO DO WITH CAPTAINS CLUB.
• Priority Waitlist Status for Dining Room Seating
HAD THAT IN ARMY MESSHALL - PRIORITY WAITING - NOW IF WAS GUARENTEE SEATING THOUGH NEVER HAD A PROBLEM GETTING A SEATING ARRANGEMENT FRANKLY
• Complimentary Use of the Thalassotherapy Pool on Century-class Ships
THIS IS A REAL PLUS I GUESS IF YOUR SHIP HAS ONE AND IF YOU CONSIDER THAT PAYING ADDITIONAL FOR IT IN FIRST PLACE IS OKAY
So I do like Celebrity, do sail them often, but I don't expect to see any real benefit afforded me as a frequent repeat cruiser to the or any other line. Somebody makes it better or cheaper I am gone in a heartbeat as loyalty beget loyalty.
Not impressed with cruiseline loyalty programs, did you get that idea?
Wow I think what you are saying is completely true. Holland America does a better job of taking care of its past passengers when it comes to upgrades. For one cruise I book an inside cabin and they upgraded me to a balcony. Not a bad deal and it was not like the ship was empty. The only thing is I enjoy sailing celebrity for the food and no other cruise line in the price range can match up.
I totally agree with most of what the original post said. It is pure greed that drives this policy of giving upgrades to loyal customers. They figure they can always get people to pay 800-1200 dollars for last minute upgrades so why give them away to their most loyal customers who bring them word of mouth business. They should have a referal program attached to the Captains Club where you get something significant for every referal you make. If a person "sells" Celebrity to a friend and they end up booking you are basically doing the most difficult part of a Travel Agents job and should be compensated accordingly.
Without answering each of your concerns would like to point out you are absolutely wrong about not having drink of your choice at both cocktail parties.Just got off Zenith in jan and was able to order any drink of my choice which I did inclucluding a double both times.As for the blending wine I felt it was most informative and feel it was fun topic and there was no pressure to buy any of the wines except to tell us they were on the menu.Als you faled to mention the formal high tea which was very well done with a wide assortment of desserts and teas.The only negative event was the prsentation on the future of Celebrity in which nothing was served and ther was a push to sign up for a future cruise while we were on thic cruise.All in all I am pleased with the perks offered by Celebrity.
You're basically right, George. Since even a second-time cruiser gets to be a member of the "club," all the lines have been trying to entice strong repeat business by going to the tiered approach. But, as you say, the upper tiers really offer very little incremental value most of the time.
Actually the Elite level on Princess has some worthwhile things, such as unlimited free internet (which you mentioned), 10% off everything at all shops, including packaged booze, and usually a very nice lunch with the Captain and senior officers. And since you don't get Elite until 15+ cruises on Princess, that lunch is usually quite small and quite lovely.
On the other hand, big apple is right that on Celebrity I've never had any pressure to buy wine at the wine blending event. It's actually quite a bit of fun. And he's also right that the high tea for passengers at the upper levels is also usually very nice.
But overall, you're right. Most of the perks are not all that big a deal.
Right off the bat you get a one category upgrade from Captains Club plus priority embarkation and diembarkation. All for nothing. Note anyone who paid to be a member of Captains Club had the fee credited back on the first sailing after they became FREE
in the form of an onboard credit. Free repeat customer parties (as many as two on some sailings), Captains club special rates on cruises (saved me $250 on my last cruise). This stuff is all for free. I guess I'm more easily satisfied than many of you. I find the benefits to be quite adequate.
Amen Papa Bill.We also received our credit and saving on various cruises.This does not necessarily bring me back to Celebrity however a nice perk and not paid for.As we used to say better than a kick in the b----.
The reason I don't put too much stock in the upgrades is that what you wind up getting is pretty miniscule. As george said, if they'd upgrade you from inside to outside or balcony to suite, that would be a big deal, but they don't.
Sure, the "on paper" value of the upgrades can be a couple hundred bucks, but whether that really always buys you a couple hundred bucks worth of value might be open to discussion. On the other hand, as my father used to say--and as you guys imply--it's better than a sharp stick in the eye.
As for priority boarding, for some reason that seems to be less and less of an issue for all the lines. Maybe we're just arriving at the right times, but it seems like nobody waits very long any more to board. And, george makes another good point here: since the the priority boarding is available to the mid-levels (and in Celebrity's case the lowest level if you're grandfathered) of club membership, the priority lines are sometimes longer than the "peon" lines. I've seen it.
But, none of that stops me from enrolling or from taking advantage of whatever perks I can get as the levels increase. It's just that the big long lists of benefits aren't as impressive as they might appear at first glance.
The one categorey upgrade can often be beat simply by looking at current cat deals. You will often find situations like this. You pay lowest outside cat 8 but get cat 7 however checking pricing you find cat 7 selling for less than cat 8 or cat 6 lower than cat 8 because, if you check, that cat is on a SPECIAL sale for whatever reason, genrally they haven't sold. In all the years and sailing on celebrity I have yet to use the one cat upgrade having always found a better deal available for any customer. In fact I have yet to ever use a $250 or whatever coupon off for a sailing having always been able to get a better deal simply by checking with current pricing deals on whatever sailing. It is NOT unusual to find a better cabin selling for less than a lesser cabin for a short time frame.
Here's a great example! On three occassions through the years I have sailed celebrity Zenith to Bermuda in the Royal Suite. Now these two suites can run as high as 4500 pp during some seasonal sailings. I have seen them and booked them for end of season sailing as low as 1750 pp. During that same cruise the next categorey suite which provides little in comparison other than a couple of more square feet, a tub, and butler service than a standard outside cabin was selling for 1900 pp. Don't ask me how or why these pricings are decided but I assure that they are.
So you have an 8 selling say for 700pp, upgraded to a 7 selling for 750pp while cat 6 is on SALE for 650pp. So figuring you are a Captains member you should be able to buy the cat 6 for 650 pp and be upped one cat to cat 5 right? WRONG, sorry since it is on special SALE not included in 1 cat upgrade. So you buy cat 6 and C Club upgarde was useful as teats on a bull.
What I say is if you are going to give me a 1 cat upgade give it to me on anything I can buy out there. Same can be said for the coupons.
Priority boarding works. When we boarded in Vancouver, we checked in on a much shorter line, but more important was what happened upstairs. While many folks were waiting their turn to go through US customs we were escorted to the front of the line and then right onboard the ship.
I'm not looking for the grand upgrade or huge discounts, just a few little perks to remind me that they remember my prior patronage and I 'm quite content.
...And, george makes another good point here: since the the priority boarding is available to the mid-levels (and in Celebrity's case the lowest level if you're grandfathered) of club membership, the priority lines are sometimes longer than the "peon" lines. I've seen it....
Two quick tales concerning priority boarding, not on Celebrity but actually on Carnival. I will readily tell you that Carnival is not a line I generally care for but that we have sailed it three times during the years, twice in recent times. This was primarily to take advantage of NY as a disembark port, the second time because friends we often sail with wanted to try them once.
From my review of that cruise - Aha says us, we have priority boarding, something called SKIPPERS Club for cat 11 and 12. Unfortunately no one wearing a Carnival Uniform apparently ever heard of it. The best answer, of the 6 or 7 answers we got from different people was " soon as you are onboard ask the Pursers desk where priority boarding is?" No he wasn't kidding, he advised us with a straight face. So at the end of the last line before the ticket booth lines we asked one final time about priority boarding. We were pointed to a desk area at the beginning of desk areas. of course there was a line there but what the heck. Anyway since " priority " boarding station is farthest away from all the machines that print the boarding cards it takes the two checkers longer to process you than the regular desks. We know this to be the case because the couple in front of us had people with them that did not have priority boarding. They were done and standing there waiting for them 15 minutes before they were ready to board
Then again having a suite sailing on Victory out of Miami. We were swung around into a private room for PRIORITY boarding. Only problem was that there were 10 couple in this room made for 3 couples and ONE person to handle booing us in. Then since the room was off to the side that booking person had to personally walk you through security area where, of course, you got back into line to board. We ended up way behind a couple that had been with us but continued on to regular boarding.
Boarding on NCL Dawn without priority from NY was far better.
George,Not from my experiences on drinks ordered.Have been on 6 Celebrity ships during the last 5 yrs and able to order any drink of my choice. The same holds true for sister line RCL, Holland,andCarnival.This holds for both Capt,s party and the repeaters function.
I tend to agree with George. The only true advantage of Captain's Club is the complimentary custom air. When I went to book a cruise for this May, I was told by the Celebrity agent that the custom air was $75 each ticket, now. I called custom air and was told that it was still complimentary, as their web site states. What is with not knowing the perks for Captain's Club? The Celebrity agent was insistent that the fee was now charged, as I questioned him about it.
I'm booked on RC in September, and had to pay $75 each ticket for custom, and was told that their Anchor Club only allows one complimentary custom even at the second level. No sense in getting the club membership there, I guess.
I have never sailed CC, but have been on trips where friends did. I am a frugal person, not out of need, but history, since I grew up poor, and just couldn't see the value in the few perks -- not for the money, anyway. If it were only a $20 cost, I would do it, but I have never seen that. The repeat sailors' cocktail party I attended this past October, did not allow a drink of choice, but did offer a couple of choices on the waiter's tray.
The only Captain Club discounts I have ever seen are those coupon things in the magazine for members, and since they are only for certain sailings and time dated, I have never booked with them. Am I missing something?
I liked the suggestion of offering something for recommending friends -- we will have two sailing with us in September. And I think you should have been given the courtesy upgrade if suites were available since you have sailed with Celebrity some 30 times -- if it was no skin off of their nose, they should strive to keep you happy. I could, however, see not making that determination until the day of sailing.
Last point, since RC and Celebrity are owned by the same company -- what's with allowing your Captain's Club to carry over to RC's Anchor, but not allowing a transfer the other way, or a combination of cruises on their lines to earn you a higher status?
They must have read outr minds or our posts. We were upgraded, complimentary, to top suite for our sailing this Saturday. Our travel mates, also Club members, were upgraded to the next cat below Presential Suite.
I was shocked but pleasently shocked I'll say.
So I have to take back some about bennies of being a Captains Club frequent cruiser and thank Celebrity for this one.
Do you think it was coincidence or because of your intial post on this board???? We like the perks although we are at a low level--esp any priority embarkation & disembarkation--& coupons free internet etc.... Price we just do OK anyhow to get the cabin we want so that's ot the main consideration for us. We are excited because after our next cruise--we get 2 credits for concierge class & will move up 1 level--yay! Also on Royal our friends are Diamond--& had access to the most beautiful concierge club--it was really great! Levels match from Royal to Celeb now!
I had more than 12 cruises on Celebrity -4 in the previous year, and an Elite level. On recent cruise on Millenium Class ship - Summit- we had booked a SS. 3 Royal Suites and one Penthouse Suite were open. on arrival at the pier. They were offered for minimal $$$'s to four couples who had never been on Celebrity before!! I asked them. I was also told Celebirty's policy was first come first serve reguardless of Captain's Club status. While such a policy would cost Celebrity nothing and please their best customers--occasional cruisers seem to be favored. Not very good marketing nor encourages customer loyalty.
Further 3 days into a 12 day cruise the Captain's Club Hostess disappeared as did any perks associated with the Captain's Club. So much for being "Elite."
(I have a Crown & Anchor Club membership from RC. Will it mean anything on Celebrity?)
I was told by both RCCI and Celebrity that my club membership in Crown & Anchor will not matter until after I have reach a certain level OR sailing status on Celebrity (can't remember right now). Then there is some sort of cross-over.
But if you have never sailed Celebrity...or have sailed only once...it won't make any difference.
Can't wait to get to 10 on Celeb...then we can have all the perks on Celeb & Royal. Friends are Diamond on Royal & got a great perk with the concierge Club--frree snacks & drinks & concierge service plus other perks--really nice! We take whatever perks we are given---why not??? Even with sailing cc class--getting on & off early is nice
I have Platinium status with RCCL because we enjoy the mega ships. Platinium status tranfer to Select status on Celebrity. As for the free upgrade, we booked the Zenith for December and asked for our upgrade (very simple inside to inside, outside to outside and so forth), but we were told since we booked thru a group sailing that there were no upgrades to be given to us?! What is the big deal, just give it to us! It will be interesting to see what if anything is given like it says for our status!? I think that is the least that they could do after the thousands we have spent on their ships!!
Celebrity get with the program and do what you say you are going to do! A passenger should not have to inquire about being given something that they have been promised already!!!! That is why this club exist, to keep you coming back, but if you don't do what you say you will do for us, why would we want to come back on your line???
WOW I wish we would get upgraded. We are sailing July 8th on Summit. This is our 6th Celebrity cruise in a row. It will count as #8 towards our Captain's Club Status. We are Select Status Captain's Club members (big deal) and we attained that level within 2 1/2 years of first sailing Celebrity. It's also our 20th Anniversary.
You really would think that Celebrity would REWARD their very loyal returning customers.
Hi GeorgeinNY; It has been yers since I've seen a post from you. Remember the old days on Prodigy. I was just looking for information on the Century. We've booked a Baltic Cruise for next June., and I know that they are restructuring the ship.
Regards to all , if you are still in touch.
Matt In NY