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  #1 (permalink)  
Old June 26th, 2005, 06:06 PM
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Default Captains Club

I was just starting to book my sixth cruise with Celebrity cruises. I sent them an email and asked if I would automatically be bumped up to the next class of the Captains Club. They sent me an email and said that they only had me down for two cruises. The first cruise i ever sailed with them and the last, they seem to have lost everything in between. Now two of the cruises they lost were charters, the entire ship was booked for the Policemans Benevolent Association. They want me to prove that I was on the ship such as pictures w/dates and or your seapass card. I have come up with two cruises, but i am missing pictures or any proof that I was on the other one. Don;t you think your name would be in a data base, or there is a better way of handling it, then making me prove I was on a cruise 10 years ago. I knew I should have saved those seapass cards.

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  #2 (permalink)  
Old June 26th, 2005, 06:42 PM
hcat
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Default Re: Captains Club

How about the group that you booked through--they must have had a TA or someone who kept records when they took your money... Also what abt old credit card records if you used your credit card to pay your on ship account after the trips??? We always make an album of each trip & right in the front we have our cruise cards... along with the silly boarding photot. I have heard this happens quite a bit--we check after each trip to make sure we are in the files--but seems lke they do not keep passenger manifests--kind of surprising isn't it? Good luck !
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  #3 (permalink)  
Old June 26th, 2005, 06:50 PM
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Default Re: Re: Captains Club

You know now that you mention it, I have used my American Express Card for a quite a few trips, perhaps I can find it there. thanks for the suggestions. I usually just leave my travel documents in my suitcase and toss them when I'mm packing for the next trip, I'm not much of scrapbooker or anything. In fact there are a few cruises that I can;t find the pictures at all. This whole thing is ticking me off. I didn;t join the CC until I completed the fifth cruise and paid to join to boot. I think its Celebritys screw up and if I can;t make this right, I may have to rethink cruising with them again.

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Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #4 (permalink)  
Old June 26th, 2005, 11:38 PM
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Default Re: Re: Re: Captains Club

Celebrity underwent several computer changes and Captain's club records went missing. We received a letter earlier this year(before they changed to the new captains club cards that do not show your membership status) telling us to call and confirm the number of cruises by a certain date. After that date, we would have to show proof. The same thing happened earlier when they went to free membership and levels.

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  #5 (permalink)  
Old June 27th, 2005, 08:46 AM
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Default Re: Re: Re: Re: Captains Club

You know its funny you should mention that, in the reply that was sent to me they also said that sent coupons for onboard credits, for the people that paid to become captains club members, which I did. I remember getting no such coupon. Nor did I ever get a letter stating that the computer records went missing.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #6 (permalink)  
Old June 27th, 2005, 09:10 AM
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Default Re: Re: Re: Re: Re: Captains Club

Your trip on Voyager should count as a Celebrity trip at this point, ask about that. There is now "reciprocity" between Captains Club and Crown and Anchor club. By 2002 Celebrity had stopped charging for Captains Club and was giving $25 onboard credit to anyone who had paid in the past. Check that out too.
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Old June 27th, 2005, 09:29 AM
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Default Re: Captains Club

I know about the reciprocity between the "Captain's Club" and "RCI" but I don't think they count cruises on the other lines, just shared benefit tiers. At least that is the way "RCI" explained it last month.
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  #8 (permalink)  
Old June 27th, 2005, 11:25 AM
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Default Re: Re: Captains Club

I joined the Captains Club in 2002 and if my memory serves me correctly I paid 35 for the privelege. The money doesn;t matter. What matter to me right now, is that I get the proper credit for my past cruises along with my cruises on RCL, it should bump me up to the next level. I emailed the Captains club again, we'll see what happens.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #9 (permalink)  
Old June 27th, 2005, 01:38 PM
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Default Re: Captains Club

Cruises on RCL and Celebrity CANNOT be combined to reach the next tier level for either line. Whatever tier level you are at now on one line allows you the same tier level on the other line. Example: 6 cruises on RCL and 4 cruises on Celebrity does NOT equal 10 cruises for either line. However, the 6 cruises on RCL give you the same tier benefits on Celebrity.
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  #10 (permalink)  
Old June 27th, 2005, 02:46 PM
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Default Re: Re: Captains Club

I know, this would be my 6th cruise on Celbrity, so that would bump me up to the next level on Celebrity and if I read the rules correctly the opportunity to Join RCL at Platinum level. I know this may sound trivial, but right now it is the principal.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #11 (permalink)  
Old June 27th, 2005, 08:02 PM
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Default Re: Captains Club

Slotaddict, you are correct.
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  #12 (permalink)  
Old June 27th, 2005, 08:53 PM
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Default Re: Captains Club

Thank you cruise guy.

__________________
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Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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Old June 27th, 2005, 09:19 PM
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Default Re: Captains Club

Actually the credit for those that paid the $35 fee was for $50.

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Mercury-Alaska-6/00
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  #14 (permalink)  
Old June 28th, 2005, 02:14 AM
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Default Re: Captains Club

sorry about the mis-post

Post Edited (06-28-05 01:31)
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  #15 (permalink)  
Old June 28th, 2005, 02:15 AM
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Default Re: Captains Club

sorry for the dupe.


Walter

Post Edited (06-28-05 01:21)
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  #16 (permalink)  
Old June 28th, 2005, 02:31 AM
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Default Captain's Club shipboard credit for those who paid

in 2002 we went on our first cruise for our honeymoon and it cost $35.00 to join the Captain's Club when we joined on the ship. Shortly after we joined we recieved a letter from the CC that said that the club was going to be free and that those members who paid were going to get a $50.00 one time ship board credit. We ended going on Celebrity the next 2 years and when we booked our August 2005 X cruise last year, I called the CC and told them I coulld not find the coupon and they gave me the code to give to my TA. When my TA called X to give them the code he was told that we needed to sail by the end of 2004. I called the CC and they wouldn't budge.


Walter


8/13/05 14-Night Northern Europe Sailing on The Celebrity Constellation

6/2004 2nd Anniversary on The Carnival Miracle
6/2003 1st Anniversary on The Carnival Legend
6/2002 Honeymoon on The Celebrity Mercury

Post Edited (06-28-05 02:05)
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Old June 28th, 2005, 09:44 AM
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Default Re: Captain's Club shipboard credit for those who paid

So they told me, but I never got any such letter asking for my cruises, or no coupons. I suppose that the it will do no good to argue with them, I'm still trying to track down one more cruise. Crazy.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #18 (permalink)  
Old July 4th, 2005, 08:56 PM
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Default Re: Re: Captain's Club shipboard credit for those who paid

Also, years ago there was a class action suit against Celebrity and other cruise lines something about overcharging for the port taxes. When the suit was settled, they sent out vouchers. apparantly the voucher said the amount was based on how many cruises you took. Perhaps they can find my three missing cruises that way. I do have a copy of the voucher.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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  #19 (permalink)  
Old July 12th, 2005, 09:46 PM
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Default Re: Captains Club

Just a note to let everyone know that I did get this mess straightened out. I found some ship pictures, an old luggage tag and faxed them to the Captains Club, they apologized profusely for my inconvenience, but no onboard credit was offered. I will be able to upgrade my C&A to platinum status. Thank you for all your replies and suggestions.

__________________
Horizon 1990, 1992, 1999
Crown Dynasty 2000
Century 1996, 2001
Explorer of Sea 2003
Norwegian Dawn 2004,2005
Voyager of the Sea 05/05
Celebrity Zenith 1/23/06
Celebrity Century 11/13/06
Norwegian Dawn DD cruise 10/14/06
Celebrity Constellation TA 9/15/07
Norwegian Dawn 10/25-26 Nowhere
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