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Old March 29th, 2006, 02:18 PM
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Default compensation after quarrantine

My family and I have been on 12 cruises. We have just returned from the Celebrity Mercury(2nd time on this ship) on a 10 night cruise to the Mexican Riviera out of San Diego. My husband contracted the Norwalk virus on the 4th night of the cruise and we were quarrantined until the afternoon of the 7th day of the cruise. Many others were ill as well-both crew and passengers. The previous cruise passengers had been sick as well. They have issued a letter to us saying a prorated credit towards a future cruise is pending. I am wondering what others have received in the past as well as what is considered fair. My son and I were quarrantined, even though we were not ill. We missed a day at sea, a formal night, the Captain's Club party as well as all activities and 2 Port days and excursions. For the rest of the cruise, the Manhattan restaurant was closed during an at Sea day for breakfast and lunch, no late night bites were served in any public areas including the casino, no midnight buffet, no bringing back food from the buffet to your room, no salt/pepper shakers or sugar bowls on the tables-had to be requested as well as numerous articles of clothing damaged due to the crew spraying bleach EVERYWHERE and not wiping it down, claiming they were taking direction from the CDC. So, what do you think would be fair compensation?
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Old March 29th, 2006, 02:22 PM
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When I got the Norwalk Virus on the Island Princess, I got my medical attention for free - that's it. I missed 3 days confined to the cabin.

If you are looking for that $1 million dollar jackpot, it ain't there. Take whatever they offer. As I said, I got nada.
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Old March 29th, 2006, 02:36 PM
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I got the Norwalk on an NCL cruise last year and was quarantined to my cabin for 24 hours, as was my wife, who was not sick. Two days before the cruise ended, each of us received a $100 onboard credit that could be used anywhere but the casino.
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Old March 29th, 2006, 02:55 PM
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That's absolutely not enough. If you push hard enough, I bet you can get a free cruise or at least 2 for 1 price. Especially since folks were sick on the cruise before yours.

Most people will accept the first offer, but the squeeky wheel, etc...

Go for it--what have you got to lose? I would send a letter to the President and CEO of Celebrity. It's always best to go to the top first.

Good luck! 8)

Mary Ann/Cleveland
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Old March 29th, 2006, 06:54 PM
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lovetocruise2006,

My family and I have been on 12 cruises. We have just returned from the Celebrity Mercury(2nd time on this ship) on a 10 night cruise to the Mexican Riviera out of San Diego. My husband contracted the Norwalk virus on the 4th night of the cruise and we were quarrantined until the afternoon of the 7th day of the cruise. Many others were ill as well-both crew and passengers. The previous cruise passengers had been sick as well. They have issued a letter to us saying a prorated credit towards a future cruise is pending. I am wondering what others have received in the past as well as what is considered fair. My son and I were quarrantined, even though we were not ill. We missed a day at sea, a formal night, the Captain's Club party as well as all activities and 2 Port days and excursions. For the rest of the cruise, the Manhattan restaurant was closed during an at Sea day for breakfast and lunch, no late night bites were served in any public areas including the casino, no midnight buffet, no bringing back food from the buffet to your room, no salt/pepper shakers or sugar bowls on the tables-had to be requested as well as numerous articles of clothing damaged due to the crew spraying bleach EVERYWHERE and not wiping it down, claiming they were taking direction from the CDC. So, what do you think would be fair compensation?

Under the terms of the passage contract, no compensation whatsoever is due -- and this is true across all cruise lines. It is not the cruise line's fault that your husband became ill, and you and your son were obviously exposed to your husband so your quarantine became necessary to protect other passengers. As it is, the line still provided lodging and meals onboard and perhaps also complementary medical care, which the line is not under any obligation to provide. The certificat for credit toward a future cruise is a gift, which you should accept graciously.

Norm.
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Old March 29th, 2006, 06:57 PM
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Mary Ann,

That's absolutely not enough.

You might not think so, but the legal entitlement is $0.00 under the terms of the passage contract. In fact, the legal entitlement sould be exactly the same if the ship's physician had decided that they could not remain onboard due to the conditoin.

Norm.
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Old March 30th, 2006, 11:09 AM
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Legally, that might be true...but public relations wise, the cruise line might give more.

After all, they make more money onboard the ship (drinks, gifts, casino) than they do on the passenger fare.
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Old March 30th, 2006, 12:45 PM
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Default While I'm sorry that you missed out on some of your vacation

Celebrity WAS following guidelines to protect everyone else on board. Even though yourself and you son were NOT ill, you had been exposed to a person that was...your husband. Sorry to say, but the chances of you contacting the virus became higher since it was your husband.

I think not only Celebrity but the CDC should be looking for the culprit/s of this incidence.

The ship did not cause the outbreak, a fellow passenger did.

Celebrity did everything it could to confine this problem.

I was on the cruise also and was SHOCKED at how many did not wash thier hands and outrightly REFUSED to use the hand sanitizers in the food areas.

I was also dismayed by the folks that REFUSED to stay in quaranteen and ventured out into the public areas only to put others at risk.

X had nothing to do with this, it was brought on board. It could have been from the aircraft the passenger came in on, the hotel they stayed at or a variety of other things.

In the CDC's questionaire they do ask the hotel where many stayed...but they also SPECIFICALLY mention the Shereton harbor view...Why? your guess is as good as mine, but it seems to me many of the less than 50 or so that were actually ill, had stayed there.

I had a great time, even after being thrown by a horse into a tree and not so mobile for a few days. I met some of the nicest people, and some of the worst pills you would ever want to cruise with.

No one in my party became ill, of course we washed our hands and also prepared ourselves after noticing a few people that didn't look so good at the cruise terminal at embarkation. I don't know if they were truly ill, or just tired, but one has to wonder.

Dave
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Most recent cruises:
Celebrity Century - CocoCay 01/12/06
Celebrity Mercury - Mexican Riviera 03/17/06
Celebrity Mercury - Alaska 09/08/06
Celebrity Century - Freeport 01/04/07
RCL Monarch OTS - Ensenada 01/11/07
Celebrity Zenith - W. Caribbean 03/23/07
Upcoming cruises:
Azamara Quest - CocoCay 10/24/07
Celebrity Century - W. Caribbean 01/03/08
Celebrity Galaxy - Mediterannean 06/09/08
Celebrity Millenium - PNW 09/19/08
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Old March 31st, 2006, 09:55 AM
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IMHO...compensation is due because not all services were rendered. For example the author writes that the dinning rooms were closed during breakfast and lunch. And that her clothing was ruined due to bleach in public areas. Additionally the cruise ship was infected on the previous cruise and failed to eliminate the virus. I am not saying that they did not try but they were unsucessful. It is obvious that this passenger picked up the bug on the ship due to the gestation period and the dates provided. Also this passenger was adversely affected by the application of bleach on the cabin door. I am not saying that the cruise line is absolutely at fault but I do believe that if this was a land vacation that a hotel would have made additional accomodations and concessions for it's guests. I believe a partial cruise credit for a future cruise is in order.
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Old March 31st, 2006, 10:39 AM
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WOW !!! What a hornests nest!
My opinion, for what it's worth, YOU GO GIRL!!
I was a passenger on the cruise before yours, where 200 plus got sick, i believe there was no where enough time to disinfect that ship in the time that they had before you poor guys sailed. Mercury has to play a big part in offering compensation, for public relations , if no other reason. rumors on our cruise was that it started amongest the crew, and that rumor came from a crew member ?? Your vacation was not what was it should of been , and Celebrity is partly responsable. That ship should of been quaranteened , although i know that would never happen, too much money involved!
Best of luck, you should get better than what youv'e been offered so far.
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Old March 31st, 2006, 01:52 PM
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sorry for those who were sick--we were on Merc in Sept with no problems & are looking forward to going on her again for this itin in April 07--guess it is just the luck of the draw--just back from Summit to Hawaii with no problems of onboard illness that we know of...(except seasickness day 1 & 2 for some)
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Old March 31st, 2006, 05:24 PM
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Deborah,

I was a passenger on the cruise before yours, where 200 plus got sick, i believe there was no where enough time to disinfect that ship in the time that they had before you poor guys sailed.

You would be amazed how quickly the staff of a cruise ship can disinfect the entire vessel. They have a plan in place and set to go, so it's just a question of executing the existing plan when the need arises.

Norm.
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Old April 1st, 2006, 12:42 PM
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Norm,
What about the crew members, it doesn't matter how hard they clean that boat if there are crew members on board, then they will have been exposed to the virus on the first cruise, AND the incubation period for that virus is 48 hrs, sooo, unless they replaced ALL the crew, ( and i'm betting they didnt) that ship is still contagious, and will remain so untill that ship has been quarantined,, In my opinion this is a " no brainer " It's not the ship making people sick, it's the people!!!
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Old April 1st, 2006, 10:11 PM
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Deborah,

What about the crew members, it doesn't matter how hard they clean that boat if there are crew members on board, then they will have been exposed to the virus on the first cruise, AND the incubation period for that virus is 48 hrs, sooo, unless they replaced ALL the crew, ( and i'm betting they didnt) that ship is still contagious, and will remain so untill that ship has been quarantined,, In my opinion this is a " no brainer " It's not the ship making people sick, it's the people!!!

If indeed the incubation period is forty-eight hours as you say, a member of the crew would have to be exposed within the last forty-eight hours in order to be contageous without showing symptoms at the start of the next cruise. If the cruise on which the exposure occurred is seven days or more, it's most likely that members of the crew would be exposed well before the last two days if they are going to be exposed at all. Thus, your line of reasoning is dubious at best. It's also important to remember that normal sanitary practices, such as washing hands frequently and especially after head calls, are very effective in preventing the spread of Norwalk and similar viruses even when people are at the contageous point.

BTW, most cruise ships are very prompt in quarrantining members of the crew who show any symptoms whatsoever of Norwalk or any similar virus. The last thing that they want is this sort of condition spreading among the members of the crew.

Norm.
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Old April 2nd, 2006, 10:44 AM
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Under the terms of the passage contract, no compensation whatsoever is due -- and this is true across all cruise lines. It is not the cruise line's fault that your husband became ill, and you and your son were obviously exposed to your husband so your quarantine became necessary to protect other passengers. As it is, the line still provided lodging and meals onboard and perhaps also complementary medical care, which the line is not under any obligation to provide. The certificate for credit toward a future cruise is a gift, which you should accept graciously.

Norm.[/quote]

Nicely said, and I agree.

When we were attempting to complete our on line check in for the Infinity...we had to click/check that we agreed to the passenger contract BEFORE we could complete the forms and print them out. Celebrity is evidently attempting to make sure that everyone at least knows there IS a contract...even if they don't read it. Most don't and won't until something comes up.
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Old April 2nd, 2006, 12:47 PM
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Norm,
Hmm,,, let me see if i understand you, You're saying that even though the first sailing contracted norwalk, and that 200 people plus were quarantined, when the second sailing became ill with the same virus,it's purely coincidental because they must of completely disinfected the ship and her crew ( all within less than 24hr turn around for the two sailings )and therefore celebrity has no responsability to it's passengers !
I dont believe for a second that it was a coincident that back to back sailings on the same ship becams ill,, do you? If so, do you work for Celebrity???
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Old April 3rd, 2006, 11:20 AM
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Deborah,

You're saying that even though the first sailing contracted norwalk, and that 200 people plus were quarantined, when the second sailing became ill with the same virus,it's purely coincidental because they must of completely disinfected the ship and her crew ( all within less than 24hr turn around for the two sailings...

Before you go any further, is there any evidence that it was in even the same strain of virus on both cruises? Different strains obviously would be positive proof of two separate infections, but verification of the same strain would be inconclusive because it would not exclude that possibility.

Second, you're wrongly assuming that the decontamination effort was limited to a few hours during turnaround. In fact, it's clearly evident that the decontamination effort was much more extensive than that. It apparently began with quarrantine of passengers and members of the crew who were known to have been exposed as well those who manifest symptoms, coupled by repeated decontamination of public spaces while the ship was underway and extensive precautions in food service areas (no self-service, for example).

It's also important to remember that the passengers who bring sickness with them when they board a ship were exposed to that sickness somewhere. Thus, an outbreak aboard ship is itself evidence of an outbreak where the passengers who brought the disease aboard ship originated, though the cases on land are typicaly more spread out and therefore less easily correlated. Thus, it's very likely that passengers from a particular geographical area will bring the disease aboard several cruises within a period of a few weeks of one another whenever there is an outburst. Note that those cruises may be on the same ship or on different ships.

... celebrity has no responsability to it's passengers

No, I'm not suggesting that at all.

>> A cruise line has a clear responsibility to protect its passengers, to the extent practicable, from exposure to other passengers who are known to be infected or potentially infected. Celebrity clearly fulfilled that obligation by quarrantine of passengers known to have been infected or exposed to the virus.

>> A cruise line also also has a clear repsonsibility to protect its passengers by disinfecting spaces that may have become contaminated as epxedictionsly as possible and ty minimizing potential for spread though, for example, handling of serving implements. By the original poster's account, it appears that Celebrity was very dilligent to fulfill that responsibility.

It is NOT normal practice to cancel a cruise when a ship has a problem on the preceding cruise, as these precautions usually are quite sufficient to prevent a recurrance on the next cruise.

I dont believe for a second that it was a coincident that back to back sailings on the same ship becams ill,, do you?

If there's a problem with inadequate decontamination, the outbreaks will persist for more than two or three consecutive cruises on the same ship. When a ship has a problem on four or five consecutive cruises, the line should to pull her out of service for a sailing so the crew can do a very thorough cleaning.

If so, do you work for Celebrity???

No.

Norm.
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Old April 4th, 2006, 11:19 AM
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Default Hey Norm

I was in the terminal and noticed a lot of unsanitary practices by many of the passengers. I consider it pretty rude not to mention discusting to use that bathroom and not wash your hands or to cough and sneeze without covering their mouths.

On the CDC questionaire they specifically ask if you stayed at the Shereton bay view ...?????wonder why.?

Funny how people seem to forget about the hotel they stayed at, the plane they rode in on, the taxi ride to the terminal, the gift shop they perused..etc...

I also found out from the spa that the crew members reported daily to the medic to be checked for symptoms, and while a number WERE quarantined, only a few actually contracted a virus.

If you look at the information in the media, It suggests that over a hundred passengers were ill and 25 crew members...actually this is misleading. It was over a hundred passengers and crew members quarantined....less were actually ill. The number of actual infected passengers will be released by the CDC in their report.

Also while this is a pesky illness, it is not a terminal one.

http://www.extension.iastate.edu/foo...D=43&parent=37

I'm not at all happy that many of the things i looked forward to as well as some of the services and venues were closed. However I made the best of a not so good situation, had an okay cruise.

I do not blame X at all for this problem. They handled it very well, even it it seemed extreme at times.

I do blame the dirty passenger/s that brought this on board.

Dave
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Most recent cruises:
Celebrity Century - CocoCay 01/12/06
Celebrity Mercury - Mexican Riviera 03/17/06
Celebrity Mercury - Alaska 09/08/06
Celebrity Century - Freeport 01/04/07
RCL Monarch OTS - Ensenada 01/11/07
Celebrity Zenith - W. Caribbean 03/23/07
Upcoming cruises:
Azamara Quest - CocoCay 10/24/07
Celebrity Century - W. Caribbean 01/03/08
Celebrity Galaxy - Mediterannean 06/09/08
Celebrity Millenium - PNW 09/19/08
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Old April 4th, 2006, 02:37 PM
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Isn't it possible that it came from staff serving you on the ship. We keep saying that the passengers brought the virus on board but how about the kitchen staff or other Celebrity staff.
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Old April 4th, 2006, 03:58 PM
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Mercury,

Isn't it possible that it came from staff serving you on the ship. We keep saying that the passengers brought the virus on board but how about the kitchen staff or other Celebrity staff.

That's theoretically possible but very unlikely. Celebrity, like all of the better cruise lines, does not tolerate staff who do not observe good personal hygene. As others have noted, good personal hygene will stop Norovirus and other similar illnesses in their tracks.

Norm.
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Old April 4th, 2006, 04:34 PM
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Default Merc....

As far as I can remember..a few passengers got ill after the first night. Many of the crew didn't get sick untill the forth or fifth day of the trip.

While it is possible that it could have been a crew member, its more likely that it wasn't. Crew members are checked daily for signs of illness...ESPECIALLY when there is a problem.

The other variable is it could have been an outside contractor or vendor supplying the ship. Or someone at the pier.

I'd put my money on the passenger theory if I had to make a bet. Some of these people were just rude, inconsiderate oafs. no manners, bad hygeine. Why would anyone hold up the line on the gangway to cause an argument about NOT wanting to use the hand sanitizer? JUST DO IT...its simple and it won't kill you..it just might do the opposite.

Dave
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Most recent cruises:
Celebrity Century - CocoCay 01/12/06
Celebrity Mercury - Mexican Riviera 03/17/06
Celebrity Mercury - Alaska 09/08/06
Celebrity Century - Freeport 01/04/07
RCL Monarch OTS - Ensenada 01/11/07
Celebrity Zenith - W. Caribbean 03/23/07
Upcoming cruises:
Azamara Quest - CocoCay 10/24/07
Celebrity Century - W. Caribbean 01/03/08
Celebrity Galaxy - Mediterannean 06/09/08
Celebrity Millenium - PNW 09/19/08
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Old April 4th, 2006, 04:50 PM
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Default Compensation after Quarrantine

We also lost both our waiter and our assistant waiter on the 6th night of the Celebrity Mervury cruise. Their replacement, a busboy, told us they both had the virus and were at the ship's hospital. They reappeared at dinner the following evening saying they had been for a "check up" during dinner the previous evening-I hardly think they would schedule a check up during the busy dinner hour. Also, the following morning, we walked into the Manhattan restaurant for breakfast behind a couple that refused to wash their hands with the sanitizer. We refused to be seated with them. The Maitre D assurred us that their table would remain closed to any more passengers, yet a few minutes later, their table was full. They should have been refused service.
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Old April 4th, 2006, 07:18 PM
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Some people are just "NASTY"...that is the only word I can think of. To think not wanting to wash your hands as many times as you possible can in this situation.

My earlier question pertained more to a food service person spitting or something like that in the food before it is served. What I didn't understand is why this is continuing so long if they are cleaning so much.
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Old April 17th, 2006, 07:27 PM
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How did they find out you were sick?

How do they enforce the quarantine?

How was room service?
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Old April 18th, 2006, 09:16 AM
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Quote:
Originally Posted by Rev22:17
lovetocruise2006,

Under the terms of the passage contract, no compensation whatsoever is due -- and this is true across all cruise lines. It is not the cruise line's fault that your husband became ill, and you and your son were obviously exposed to your husband so your quarantine became necessary to protect other passengers. As it is, the line still provided lodging and meals onboard and perhaps also complementary medical care, which the line is not under any obligation to provide. The certificat for credit toward a future cruise is a gift, which you should accept graciously.

.
I just got back from a Celebrity cruise where I frequently found dirty plates and utensils with chunks of food on them in the "clean" trays. Is that the passengers fault? If the crew does not wash their hands or adequately clean public areas is that the passengers fault?

On the other hand the cruise lines did not invent diseases. The contracts were written by cruise line attorneys for the cruise lines it does not absolve them of providing unsanitary conditions which they sometimes do.

Yes they have to quartine people, but I am not so stupid as to just read the contract and accept poor service which may have contributed to the problem. I suggest the people whose vaccation was less than optimal request some type of adequate compensation because it sounds like they deserve it. It does not sound like they are asking for something unreasonable.

Besides if they and we do not vigorously complain when these viruses occur the unsanitary conditions that contribute to this virus are likely to continue.
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