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  #1 (permalink)  
Old April 13th, 2006, 12:34 PM
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Default "X" mercury march 27 2006

Hi there, 1st time posting on this board so please be gentle with me,

Has anyone sailed on the "X" Mercury on March 27 2006? My family and I just got back and we are still in shock over the treatments pax received on this cruise. As this was our first "X" cruise we are horribly upset and disappointed by the cruise line. Is this the norm? There were so many things that we did not get when we bought this cruise that it should be considered a "BAIT AND SWITCH" practice and as such is considered illegal!!!! Yelapa
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Old April 13th, 2006, 06:29 PM
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Hi yelapa,

I'll be gentle with you, but you need to be more specific about your problems with the Mercury !

What kind of "bad" treatment did the passengers receive?

What did you not get that you expected? Did you book with Celebrity or a TA?

I haven't cruised Celebrity (yet!), but the people who have will be better able to help you if you tell us what went wrong!

Sorry you didn't have a good cruise ,
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Old April 13th, 2006, 08:07 PM
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My understanding is that passenegers who returned on April 7 get a 25% discount on that cruise and a 25% discount on a future cruise. Sounds fair to me.
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Old April 14th, 2006, 01:28 AM
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From what I've read on other boards, you had a pretty un-Celebrity cruise thanks to the norovirus. Others from your cruise have sent their complaints straight to Celebrity. I wasn't there, but I sure dont blame for being upset with the "bleach cruise"

From what others have said, this was NOT the usual Celebrity experience, and was handled badly by the company. Let's hope they learn from the experience.
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Old April 14th, 2006, 02:22 AM
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Hi, sorry I.m a really bad typer and a bit shy. We booked our trip with a really nice travel agent . She said that X cruises were more luxurious and that the level of service was very good. We have cruised with princess and norwegian several times before and wanted to Xperience a different cruiseline. Our issues with this cruise are on many levels;

* not being advised of the problems and given the option not to sail before our traveling from Calgary Alberta. Once you are on the pier it is a little late to make other plans. Also the offer at departure was not a refund it was a credit towards a future cruise. What is a family supposed to do? We were only told of sanitizing and enhanced cleaning wich did not sound that bad right? We happily boarded the ship but I must say I looked around for the champagne while waiting for embarcation. I had read about it and just assumed we were too late for it.

*it is the 1st cruise when nobody escorted us to our stateroom. Strange but we figured the crew was too busy dealing with the late departure problems. Not that big of a deal really, just surprising. We ended up helping a elderly couple finding their cabin.

*appearance of the ship is a surprise, mirrors and glass are all streaked.staff member told us about their effort to minimize another norovirus problem. O.K. Not that big of a deal again.

*The next few days were really bad for our family as our 8 years old little girl has eczema and the bleach spraying really gave her a bad outbreak. we used more cortisone ointment and gave her a little more benadryl. by the 4th day we add to keep our girl covered from head to toes as the bleach was on everything and if we were outside the wind would make the bleach go everywhere. Also at night the scratching got really bad as her skin was so irritated. I spent a lot of time outside with my daughter at night on a deck chair.

* we asked the reps from corporate to fly us back to San Diego from Acapulco but they refused, they would help us of the ship but that was all. So we had to stay as we were not in a position to pay for more flights and hotels.I started wiping all our cabin down with baby wipes and we bought more cortisone and benadryl in Acapulco.Our girl sat on a toilet seat in the bathroom by the covered pool and the contact with some very delicate areas caused some awful hives/blister/rash. She cried, I cried , my husband went to talk ta a X rep again and they told us to go see their doctor. We did not go as we had heard that they quarantined at the mere mention of discomfort.

*and all the little things that were not available, sushi, breakfast and lunch in the dining room, cold drinks and towels on returning from ashore and many little bits and pieces that we had read about but weren't available. Having to do cafeteria style most days was not very pleasant as it is very difficult to put 2000+ pax in a area with about 600 seats. We would have liked hot food at least some of the time. All of you who have sailed X before can make an more unbiased opinion I'm sure but for our first impression it was very bad.

*Yes there is a 25% refund of the cruise fare and another 25% credit towards a future cruise. Is it fair? I don't know. We did not get what we paid for and we are fairly sure we will never use the credit for another cruise with X. The attitude of the X reps was at best indifferent, at worst,insensitive. We bought Celebrity and were delivered something else . When we docked we went to a hotel and ran into some people going on the next cruise. We told them a little bit about what to expect. Nobody should have to get such a surprise! I have read many posts about this cruise and a lot of them say the same thing. It was a very bad Xperience. Yes the ports were beautiful and the sun was shining but I could not even put sunscreen on my little girl as her skin was so sore.It was very hard to "buck up and make the best of it" as we were told by a very drunk passenger. We enjoyed some things of course, we admire the staff who had to work so hard and still smiled .

*We will go on more cruise in the future but probably not with Celebrity. As the saying goes "you only get one chance to make a good first impression". Thank you Yelapa

*Wow! I sure went on and on! Sorry, I'm just so sad about the whole thing.We looooove cruising and this was sooooo not right.
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Old April 14th, 2006, 06:51 PM
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Hi yelapa,

Well, I can certainly understand your disappointment now! I didn't realize which sailing you were referring to !

Quote:
We were only told of sanitizing and enhanced cleaning wich did not sound that bad right?
Right! Who would have thought they'd use bleach? The smell of bleach makes me sick to my stomach so I would have been very unhappy!

Quote:
We happily boarded the ship but I must say I looked around for the champagne while waiting for embarcation. I had read about it and just assumed we were too late for it.
Quote:
it is the 1st cruise when nobody escorted us to our stateroom. Strange but we figured the crew was too busy dealing with the late departure problems. Not that big of a deal really, just surprising. We ended up helping a elderly couple finding their cabin.
Right again, no big deal. Little did you know... . We've never been shown to our cabin on any of our cruises, nor have we been offered champagne, but it is expected on Celebrity.

Quote:
She cried, I cried , my husband went to talk ta a X rep again and they told us to go see their doctor. We did not go as we had heard that they quarantined at the mere mention of discomfort.
This is the only thing I disagree with you about. The doctor wouldn't quarantine someone for eczema. That's not a symptom of the virus. He might have been able to give her something RX to help her feel better.

Quote:
Having to do cafeteria style most days was not very pleasant as it is very difficult to put 2000+ pax in a area with about 600 seats. We would have liked hot food at least some of the time.
All I can say is !

Quote:
Yes there is a 25% refund of the cruise fare and another 25% credit towards a future cruise. Is it fair? I don't know
This was a very unusual event and with your daughter's problem with eczema it just made things worse. I'd take advantage of the credit and give Celebrity another try if I were you. I've read this board for quite a while and most people LOVE Celebrity.

Hoping your next cruise is much better!
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  #7 (permalink)  
Old April 14th, 2006, 07:59 PM
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Default march 27 cruise

Thank you for your kind words. We probably should have gone to the doctor but we were also afraid of the virus in the medical office. I guess looking back we weren't thinking too clearly as neither my hubby or myself got a lot of sleep. Thanks again and keep on cruising

yelapa
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Old April 15th, 2006, 05:43 PM
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Has anyone noticed if the crew was spraying the liquor bottles or the watches or the slot machines or the casino chips? Or anything that was for sale? A lot of people handle these things.

Yelapa
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Old April 23rd, 2006, 05:16 AM
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Quote:
Originally Posted by yelapa
Has anyone noticed if the crew was spraying the liquor bottles or the watches or the slot machines or the casino chips? Or anything that was for sale? A lot of people handle these things.

Yelapa
Yel:

I was crew at this time. Yes, Yes, and Yes, we did. We were told to spray everything. They even had the dancers (one of which had athsma and shouldn't have been doing any of this but was required to by the braindead management) bleaching the ship.

The officers on the boat were under strict marching orders from miami corporate to kill the outbreak. However, if you look at RCL's latest quarterly earnings announcement, they were also under pressure to make revenue because of the crappy last year that RCL had.

So, what happened was the Mercury sailed on the 17th when most of the crew thought or wised that we had stayed in port while the virus was left to air out and those crew quarantined could recover without being contagious.

I don't know if I would say a credit and a refund of 25% each is fair, it depends on your viewpoint. If it were me, I would get together with other pax and demand instead of a 25% credit that that money be refunded because you are obviously not happy with celebrity.

Just one man's opinion. see my other thread about ex-mercury crew will answer questions. It's irritating that corporate is covering their asses in this way after screwing things up so badly.

The crew on the ship put through a superhuman effort to clean jsut about 24/7, but we were given pi$$-poor instruction when teh outbreak was int he early stages, and the planning at the corporate level was nonexistent until it was clear that if they didn't do something they would be on the front of CNN at the same time as the burned princess ship and teh Millennium bus tragedy with another problem.

A revenue driven business. As crew, I can truly say we did our best to help things, but at the corporate level, someone F-d up.
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Old April 23rd, 2006, 02:34 PM
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[quote="reddawnman"]
Quote:
Originally Posted by yelapa
Has anyone noticed if the crew was spraying the liquor bottles or the watches or the slot machines
A revenue driven business. As crew, I can truly say we did our best to help things, but at the corporate level, someone F-d up.

Duh!!!! All businesses are revenue driven...Even the Red Cross by the way! If they weren't, we wouldn't have jobs. (When business revenues are down...people lose jobs...example: The auto industry) So I wouldn't put the corporate failure to being 'revenue driven' only. That's a really narrow focus!

reddawnman if things are so bad working for Celebrity...why not change? Work for another cruise line OR maybe a land based company? Could it be that as bad as Celebrity is...the pay and perks are good? If they are...it's because the corporate office is revenue driven and you and others have jobs. If the working conditions are poor...then why are you still working for them? (I'm NOT supporting or condoning Celebrity's actions... Just asking)

BUT I could be wrong...you might be ready to quit or have quit working for Celebrity because of your strong feelings about the failings of the corporate office ...in that case I apologize in advance.
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Old April 24th, 2006, 07:57 PM
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I was on the March 17th cruise ...It was no fun for the crew. THey had to clean and sanitize the ship every half hour on top of doing their required duties. They even had the spa and entertainment staff doing this.

X overworked these poor people to the point that some were dropping trays of food in the diningroom during dinner...

This WAS NOT your typical cruise, not only for the passengers, but for the staff. The good thing was we could get off after 10 days...the staff was on that ship with this problem for almost a month..

Red...has some good info, and while you might not like what he is saying, those of us that were there know he is speaking for experience.

Just curious were you on any of the 3 or 4 affected sailings?

Dave
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RCL Monarch OTS - Ensenada 01/11/07
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Old April 24th, 2006, 10:14 PM
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Default Re: Fieldmouse

Quote:
Originally Posted by bububr
I was on the March 17th cruise ...It was no fun for the crew. THey had to clean and sanitize the ship every half hour on top of doing their required duties. They even had the spa and entertainment staff doing this.

X overworked these poor people to the point that some were dropping trays of food in the diningroom during dinner...

This WAS NOT your typical cruise, not only for the passengers, but for the staff. The good thing was we could get off after 10 days...the staff was on that ship with this problem for almost a month..

Red...has some good info, and while you might not like what he is saying, those of us that were there know he is speaking for experience.

Just curious were you on any of the 3 or 4 affected sailings?

Dave

I think the crew and staff are GREAT! That's my point. I think it is in very poor taste for an ex-employee to blast their former employer on a website.

NO...I'm not sticking up for Celebrity...I just think the the dialog and venue that he chose as an ex-employee is in poor taste.
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Old April 25th, 2006, 12:01 AM
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Default fieldmouse...

On the other board, X has sent an apology...

They have also been quickly DELETING POSTS.....

Is X responsible. ?????

Why is what everyone is saying dissapearing???

Its reall y spooky...Like G.W. Is watching and erasing things he doesn't like.

Most of the misseing Deleted posts have nothing in them that is confrontational.... just questions...and they are being pulled by the moderators.....


Whats happening...Whats the coverup????


Dave

P.s I understand your position, but understand ours right no
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Celebrity Century - CocoCay 01/12/06
Celebrity Mercury - Mexican Riviera 03/17/06
Celebrity Mercury - Alaska 09/08/06
Celebrity Century - Freeport 01/04/07
RCL Monarch OTS - Ensenada 01/11/07
Celebrity Zenith - W. Caribbean 03/23/07
Upcoming cruises:
Azamara Quest - CocoCay 10/24/07
Celebrity Century - W. Caribbean 01/03/08
Celebrity Galaxy - Mediterannean 06/09/08
Celebrity Millenium - PNW 09/19/08
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Old May 19th, 2006, 10:19 AM
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That`s strange because I have been looking for postings (which I had seen previously) on other Cruise boards but they are no longer there!
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Old May 30th, 2006, 01:59 AM
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Quote:
Originally Posted by Fieldmouse
Quote:
Originally Posted by reddawnman
Quote:
Originally Posted by yelapa
Has anyone noticed if the crew was spraying the liquor bottles or the watches or the slot machines
A revenue driven business. As crew, I can truly say we did our best to help things, but at the corporate level, someone F-d up.

Duh!!!! All businesses are revenue driven...Even the Red Cross by the way! If they weren't, we wouldn't have jobs. (When business revenues are down...people lose jobs...example: The auto industry) So I wouldn't put the corporate failure to being 'revenue driven' only. That's a really narrow focus!

reddawnman if things are so bad working for Celebrity...why not change? Work for another cruise line OR maybe a land based company? Could it be that as bad as Celebrity is...the pay and perks are good? If they are...it's because the corporate office is revenue driven and you and others have jobs. If the working conditions are poor...then why are you still working for them? (I'm NOT supporting or condoning Celebrity's actions... Just asking)

BUT I could be wrong...you might be ready to quit or have quit working for Celebrity because of your strong feelings about the failings of the corporate office ...in that case I apologize in advance.
Thanks for your concise editorial commentary. Were you on the ship? No? Well, I was.

More importantly, i was on the ship for quite some time and was working in a position where I could clearly see the actions of both the shipboard officers AND corporate's response.

A couple of rebuttals to your points:

Quote:
Originally Posted by Fieldmouse
Duh!!!! All businesses are revenue driven...Even the Red Cross by the way! If they weren't, we wouldn't have jobs. (When business revenues are down...people lose jobs...example: The auto industry) So I wouldn't put the corporate failure to being 'revenue driven' only. That's a really narrow focus!
Thank you for stating the obvious. History teaches us that regulated (key word there...) capitalism is the best way to run an economy. The "Regulated" part is where the problem comes in with the cruise industry because when you operate under a flag of convenience and in international waters, there is a lot of legal gray area that you can fool with. It is an *ethical* question here about how much garbage you are willing to put pax & crew through for the revenue (and for their paychecks). Now, if Celebrity were upfront about the fact that they are focused 100% about revenue, and didn't use advertising and PR to project a different image, then one could expect this type of treatment and service from management.

However, I recall my first week on the boat we saw about an hour of video and had an additional hour of training about *ETHICS*. The video showed the CEO and many top management people telling us it was unethical to do certain things, and that not being honest with guests was something that was unacceptable (in addition to stealing from the company, giving managers kickbacks for shift assignments, etc.) What I saw corporate doing was violating most tenets of the "ethics" that the crew were supposed to adhere to because they simply wanted the revenue.

You mentioned the Red Cross. Ethically, the red cross has been less-than-honest in the past about where its funds go to. Only following larger scale regulations and accounting rules are they now made to state where your contributions are going. In any case, the Red Cross' mission is to help people. Celebrity's stated mission is to provide the finest cruise experience with a taste of luxury. Do you think failing to tell people about the outbreak before getting on the boat is ethically standing by that statement?

Quote:
Originally Posted by Fieldmouse
reddawnman if things are so bad working for Celebrity...why not change? Work for another cruise line OR maybe a land based company? Could it be that as bad as Celebrity is...the pay and perks are good? If they are...it's because the corporate office is revenue driven and you and others have jobs. If the working conditions are poor...then why are you still working for them? (I'm NOT supporting or condoning Celebrity's actions... Just asking)

Frankly, the pay was good only because of the fact that my job required skills not many people have. Most employees on a ship are dependent 90% on tip income and the ITWU agreement states that they can work up to 90 hours a week before even qualifying for overtime.

I will say that perks of getting paid to go to Mexico were very good. I could, as you suggest, get that on any cruise line. Unfortunately, the virus episode proved that I would be better off on another line. I will never work Celebrity again. I have a few friends who feel the same way, a few of whom have also left and will not return.

You mention that the pay is good because corporate is revenue driven. No, my pay was good because I negotiated a contract beforehand, and I don't live in the phillipines where rampant corruption in hiring practices lets all cruise companies find cheap labor. Recently, Celebrity changed their policies to require certain employees (e.g. bartenders, cabin stewards) to pay their own flight tickets home and return for their first 3 contracts, AND they needed to pay celeb a deposit of X amount of dollars on the tix. Now, who collects the interest on that X dollars, and do you think that that kind of thing flies with workers from the western world? That is a revenue-driven action that lets the CEO and people shoreside in miami make about 1000x what a cabin steward would make.

The problem with saying "it's ALL revenue driven," is that in practice it helps to absolve individuals of responsibility for their actions in a corporate setting. See "The Milgram Experiment" in psychology. As long as an authority figure (namely shareholders or someone your superior) gives you the go, you absolve yourself of culpability for your actions because the authority figure has given you acceptance of that practice. In a large organization, it's very easy to find that authority figure, whether you work for celebrity, carnival, GM, Microsoft, Enron, or the U.S. Government.
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