Let me also compliment you on your review. Since I agree with pretty much everything you said, I guess I'll just say "What Triton said" in my review and let it go at that !
!!!!...and I am just joshing as usual....
I agree that the staff did go out of their way to ask how the cruise was going so far. We actually had the Director of Hotel Operations (I think that is her title) twice come by when we were on the pool deck and spend about 5 or 6 minutes with us, asking if all was well.
We went to the Rendezvous Lounge pretty much every day, usually around 5:30 or thereabouts. Almost every day, a gentleman from Jamaica, who I am guessing was a manager there, would stop by, ask us how our day went, what we did, what we were going to do that evening. He was such a nice person, always smiling.
Our Assistant Maître’d also came by quite a few times, and spent sometimes 10 minutes or so with us, asking how things were going, offering suggestions about ports, and doing more than anyone in a similar position on previous cruises ever did. I believe he was from a Balkan country. We were second seating, lower level, port side. Of course I can't recall his name, but believe it or not, our waiter's name was Rambo.
The personnel who worked at the SS United States also worked the AquaSpa during the day. Since we went to the AquaSpa twice (would have been 3 times had I not gotten too much sun with not enough liquid in Acapulco, and so we had to cancel - it was complimentary so we weren't charged), we got to know them as well and they too would stop and chat while we were having breakfast or lunch.
With the exception of the haughtiness of the one person in the Alternate Dining venue, we found the staff to be exceptionally friendly and provided a high level of service.
Oh, one more thing.
After a few nights at the MDR, we asked our waiter if he had any openings at his tables at the early seating. We had decided that we just didn't like eating that late. Mind you, the decision to have the second seating was made by us consciously, because that's the way we had always done it. So it was in no way a complaint, but rather sort of a wish. Had there been openings, we would have switched, but there were not, and so we stayed.
A day or so after we asked, I received a call from Guest Services asking if we had resolved our dining time issue, and if there was anything they might be able to do. Well, we were astonished! I explained the situation to the representative, telling her that it was not an issue; that we had purposely booked second seating, and realized during the voyage we really should have booked early seating. We didn't want to go to any other tables, as that would not have been fair to our new waiter. i told her we were fine with things the wat they were, and next time out would book early seating.
My purpose in sharing this is that it is yet another example, we think, of an enhanced level of customer service. Now whether this had anything to do with our being in a suite (we were upgraded at the pier, much to our surprise), we don't know, but I would like to think not.
Anyway, I've rambled on for much too long...bottom line: we do think the staff was exceptionally courteous and mindful of the time we were having.