denied boarding on cruise - Celebrity Mercury

[niceguy514]

Thank you everyone for your kind replies.
Just to be clear because i ramble a lot, i had to pay to go on Explorer of the Seas. It was well worth it!! Labadee is exactly the kind of place for me.

I wanted to find a way to sell my cruise credit from celebrity but I was blown away after seeing Trinton's picture of the Equinox. As much as I like royal Caribbean and Oasis, you just cannot beat the elegance of celebrity judging from all the reviews i read here.

I have not picked out a cruise just yet but it is 90% for sure going to be on equinox or solstice. 10% on Mercury if i can find that 12 day trip for $500 again.

[getsemani1]

I never buy cruise insurance, but this experience has been an eye opener for me. Buying travel insurance is indispensable...I know that now.

[niceguy514]

I am glad my experience would maybe help you in the near future. I am young so i never thought i would miss a cruise for anything.
But now i know there are a lot of obstacles that cannot be seen or expected. Especially from companies that have the power to take your money and run when they see fit.

Does not happen often but when it does it is sure a heart breaker.

[felix_the_cat]

We always buy travel insurance. We got to use last May when we were suppose to be on the Infinity heading to Alaska. Instead, we were in a hospital where my DH was in a coma from a heart attack. He recovered and we have cruised since. We were able to get all our money back through the insurance with no problem at all.

However, in this particular case, I would have immediately called my CC and filed for non-performance of service against Celebrity. I would have also called my insurance company then let them all duke it out but in the end I would have expected to get back every dime I had spent.

I have asthma and at time can have a coughing jag that will make my bp and temp both soar temporarily. DH's heart meds dry his throat and make him cough. Sometimes to listen to one or the other of us, I'm sure people think we have the plague. I wouldn't expect any ticket takers to have even the slightest idea of what is the truth and what isn't medically speaking.

I have never even considered putting anything on those health forms that would indicate we have had any kind of flu, temp or whatever. I don't trust the employees of the cruiselines to have any common sense at all and this thread just shows I'm right.