Are my partner and I the only ones who have had a hellious experience with Celebrity? Made reservations for the new Silouhette. Despite multiple calls....multiple corrections....15-20 minutes on hold for customer service, they repeatedly got our reservations wrong. Wrong name, email, etc. And when we finally got to customer service after about a hundred calls.....the response was "so we made a little mistake, so what". We were left feeling like the day of the cruise, we would show up at the dock and the would say "Sorry Paul, there's no reservation in that name". We cancelled right then and there. We'll stay with Seaborne and Regent.
This may be another reason to book with a good travel agent?? There is no way I would of booked after going through all that with errors too..
Donna - the pertinent word is GOOD.
I have returned from a RCCL cruise, travel agent misquoted my given name which resulted in:
Seapass Issues
Cabin keycard issues
Non-existent dinner reservations- I did have the confirmation email BTW
Visa form issues
and to top it all I had to produce supplementary documentation to disembark
The TA was advised of the error, apparently corrected it and I was assured there would be no issues.
Are my partner and I the only ones who have had a hellious experience with Celebrity? Made reservations for the new Silouhette. Despite multiple calls....multiple corrections....15-20 minutes on hold for customer service, they repeatedly got our reservations wrong. Wrong name, email, etc. And when we finally got to customer service after about a hundred calls.....the response was "so we made a little mistake, so what". We were left feeling like the day of the cruise, we would show up at the dock and the would say "Sorry Paul, there's no reservation in that name". We cancelled right then and there. We'll stay with Seaborne and Regent.
It's unfortunate you had this experience but I think it's a little harsh to condemn an entire cruiseline because you ran into one incompetent booking agent. I can't understand why people don't use TAs-we've done 14 cruises and NEVER booked directly with the cruiseline. Not sure why, just feel more secure with my TA. It doesn't cost any more and we often get an OBC. And we've changed our cabin twice since we booked and the same day I get a new invoice with the corrected info. Plus, there was a substantial price drop last week on our next Jan. cruise (on the Silhouette) which our agent honored immediately-not sure if Celebrity does this?
I think you will miss a wonderful cruising experience by not sailing Celebrity, especially on a new Solstice Class ship.You really should reconsider.
__________________
Oceanus 1987
Splendor of the Seas 1997
Regal Empress 1998
Horizon 2000
Summit 2001
Sovereign of the Seas 2003
Noordam 2003
Zenith 2004
Mercury 2005
Princess Sun 2006
Princess Sea 2007
Constellation 2008
Mercury 2009
Constellation 2010
I am another cruiser who is a big fan of travel agents. My travel agent even does our online registration for us.
I have been on 15 cruises with no booking problems.
And don't sink a whole cruiseline because one person did not do a great job.
I love Celebrity and have cruised with them 9 times and have allways had an Excellent cruise.
TM
__________________
CRUISES
Century 4/1998
Mercury 4/2000+4/2006+7/2007
Sensation 4/2002
Infinity 4/2003
Summit 4/2004+4/2005
Carnival Liberty New Year's Eve 2007
Liberty of the Seas 5/2008+11/2009
Solstice 4/2009
Oasis 4/2010
Allure 1/16/ 2011
Equinox 4/11/2011
I'm guessing it is a poorly designed reservation system, in that it doesn't support error correction very well. You think it would be keyed to your booking ID and the rest would be cake.
__________________
Bob
A Bad Day At Sea Always Beats A Good Day At Work
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011
Celebrity: Summit 2011
Princess: Ruby 2010
__________________
CRUISES
Century 4/1998
Mercury 4/2000+4/2006+7/2007
Sensation 4/2002
Infinity 4/2003
Summit 4/2004+4/2005
Carnival Liberty New Year's Eve 2007
Liberty of the Seas 5/2008+11/2009
Solstice 4/2009
Oasis 4/2010
Allure 1/16/ 2011
Equinox 4/11/2011
Too bad you won't get to experience the Solstice class of their ships..excellent in my opinion....As mentioned, next time you book any cruise, use a cruise specialist travel agent.
__________________
Trip, with her book & tea!
Chat Hostess & Board Moderator
Too bad you won't get to experience the Solstice class of their ships..excellent in my opinion....As mentioned, next time you book any cruise, use a cruise specialist travel agent.
Solstice class ships are wonderful, only done one short trip on Eclipse (official maiden, not that you would have known!) but the cruise on Constellation was great too.
__________________
Some answer questions...I also question answers
JTD 2010
You also have to go to the cruiseline web-site and go through all the personal information and correct any errors as soon as you have a booking number and can access your information. Some things you can't just leave up to a travel agent or a customer service agent either...
Are my partner and I the only ones who have had a hellious experience with Celebrity? Made reservations for the new Silouhette. Despite multiple calls....multiple corrections....15-20 minutes on hold for customer service, they repeatedly got our reservations wrong. Wrong name, email, etc. And when we finally got to customer service after about a hundred calls.....the response was "so we made a little mistake, so what". We were left feeling like the day of the cruise, we would show up at the dock and the would say "Sorry Paul, there's no reservation in that name". We cancelled right then and there. We'll stay with Seaborne and Regent.
In FIFTEEN (15) cruises with Celebrity, I have never had a problem with a booking.
Then again, I have always booked my cruises through a travel agent or through the onboard booking desk aboard one or another of the line's ships.
Well if he can afford Regent's prices and really likes them-it may be he is used to the kid glove service that mainstream lines can't afford to give at their prices.
Our budget is more in line with mainstream lines, so I don't sweat the small stuff. However, if we could splurge just once, I would love to cruise Regent or Crystal, I hope it would not spoil me where I would turn a jaded eye on a more affordable line!
__________________
Equal opportunity cruiser since 1998-4 Carnival, 4 RCI, 3 HAL, 2 Princess, 2 Celebrity, 3 NCL, 1 Disney
I have now achieved-
ONE HUNDRED DAYS ON A CRUISESHIP!!!!!!!!!!
116 days total
Celebrity Solstice June 16,2012-Med cruise-roundtrip Barcelona
Every line has it's haters & cheerleaders. Often times, the ones who say how terrible things are, have never sailed the line....they listen or read, then assume, and you what what they say about that!
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Trip, with her book & tea!
Chat Hostess & Board Moderator
On some of the UK forums Cunard get a lot of stick from posters who have never sailed with them. They rant about class systems then get upset when they find out that many cruise lines have reserved areas.
They can't accept you get what you pay for.
It is good Pauljude cancelled the Celebrity cruise. He would have been disappointed expecting the same services provided by the more expensive cruiselines. IMO Celebrity does about the best of the everyday priced lines.
It is good Pauljude cancelled the Celebrity cruise. He would have been disappointed expecting the same services provided by the more expensive cruiselines. IMO Celebrity does about the best of the everyday priced lines.
TA can be good and bad. Also, if you book direct, you can also get a good or bad agent. Avoid trying to boo direct unless there is a good perk. It's always nice to have another person working for you. I tried to book my next cruise directly because I wanted apair of connecting cabins. I thought it would be easier. I wasn't shopping price as much as the cabin locations. I called on a Sunday and got the rudest dumbest person. He could book the cabins but he could not put our family of 6 at the same dining times. 2 could be at 6pm the rest at 8:30?? I thought that I was hearing something wrong. I refused to book. I called again on Monday and got the similar response from another agent. At that point I was ready to ditch Celebrity and book an a different cruise line. My family persuaded me to try again. I then called a 3rd party TA who got exactly what I wanted. I then called Miami to verify the arrangements. It's good. I shouldn't have had to go through hoops to book a cruise. I am elite. Next time, I call the TA first.
TA can be good and bad. Also, if you book direct, you can also get a good or bad agent. Avoid trying to boo direct unless there is a good perk. It's always nice to have another person working for you. I tried to book my next cruise directly because I wanted apair of connecting cabins. I thought it would be easier. I wasn't shopping price as much as the cabin locations. I called on a Sunday and got the rudest dumbest person. He could book the cabins but he could not put our family of 6 at the same dining times. 2 could be at 6pm the rest at 8:30?? I thought that I was hearing something wrong. I refused to book. I called again on Monday and got the similar response from another agent. At that point I was ready to ditch Celebrity and book an a different cruise line. My family persuaded me to try again. I then called a 3rd party TA who got exactly what I wanted. I then called Miami to verify the arrangements. It's good. I shouldn't have had to go through hoops to book a cruise. I am elite. Next time, I call the TA first.
Dining times have maximum passengers allowed.... it is very possible that when you called there were only 2 slots open for the early seating thus being unable to accommodate your dining request......you then called again and got a similar response.... then called a TA and you got your preferred dining times. That could be because of cancellations and or changes that occured in the dining reservation system after your initial calls to =x= direct. I seriously doubt it was your TA that made your dining request "magically" happen, but if that is what you want to believe....so be it !
__________________ Your Travel "angel" ~~~ Curtis
"January" Blizzard Flavored Treat & Cake Of The Month "Strawberry CheeseQuake"
Key word here, is request. Until you board and get your sign/sail card and see what dinning option you actually have, until then it is anyone's guess.
Having sailed with =x= numerous times, I have always been "Confirmed" for dining preference at time of booking and have always been provided the dining that was initially confirmed. Yes, you should check when getting your boarding card, but unless "waitlisted" for a specific dining, your confirmed dining should be on that boarding card. If waitlist has not cleared up until date of sailing, you would not know your dining until you actually board the ship.
__________________ Your Travel "angel" ~~~ Curtis
"January" Blizzard Flavored Treat & Cake Of The Month "Strawberry CheeseQuake"
One word on Celebrity - DONT !!!!!
-we've done 14 cruises and NEVER booked directly with the cruiseline. Not sure why, just feel more secure with my TA. It doesn't cost any more and we often get an OBC. And we've changed our cabin twice since we booked and the same day I get a new invoice with the corrected info. Plus, there was a substantial price drop last week on our next Jan. cruise (on the Silhouette) which our agent honored immediately-not sure if Celebrity does this? 
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