recently when my daughters air fare was reduced on her upcoming cruise,they went to the airport to get vouchers[they were told they woud get a refund,but thats another post]..they called me from the airport,and told me they were issued e-tickets...i immediatley told them to return to the counter and request paper tickets...i based this on consumer reports i have seen on tv etc..has anyone in ever had trouble when flights get cancelled and you are holding e-tickets? i figure i would rather be safe then sorry....
There's a great consumer reports guru named Clark Howard. He's syndicated, and I always practice what he preaches. He has mentioned a couple of times that paper tickets are the way to go, especially if your flight gets cancelled. For some reason, it's easier to get another flight and get the agents to deal with you quicker if you have an actual ticket in hand.
I've heard that if you are holding an "e" ticket and the flight is cancelled....you do not have much recourse. Never had any experience with this since I always insist on a "paper" ticket.
Thursday Chat Host
"E-tickets are best for non-stop non-connecting flights with one origin and one destination. Any change made to an e-ticket seems to screw up the balance of the itinerary. Also if your flight is cancelled and the carrier is willing to re-accommodate you on another carrier, you have to have a paper ticket to complete the transactions. For example, if your USAirways flight is cancelled and Delta has space on a flight on the same routing, USAirways can't beam your e-ticket to Delta. You have to have a paper ticket."
I am basically a coward, one in the hand is better than something in a computer somewhere. I am a part time agent, and have had no problems with those that go ticketless, but I want to hold them in my hot little hands.
I used e-tickets last year on United. With the work slowdown last July that was going on they had to rebook us in Chicago on a Delta flight. There was a problem with some of the planes and not enough mechanics to get them all flying. We had no problems. In fact a couple with paper tickets had been there since the night before. Now reading the other comments I know why I was lucky in the casino on that cruise, I used all my luck rebooking the flights. There were 10 of us!
I believe it has something to do with computer reservations systems not connecting and different coding, etc. If you have it in paper, it is easier to change; with an e ticket the issuing carrier has to print out a paper ticket and then you have to go to the other carrier and get ticketed again.
Question on this topic...Is it possible the paper ticket shows another airline what fare you paid whereas the e-ticket does not? Therefore, they know how much they will collect from the issuing airline...and how much they would sell their seat for?
I just purchased online for which they are sending me the tickets, I'm assuming they are e-tickets since I purchased on the internet. What exactly am I looking for with problems? I'm sorry if this is a dumb question. I've never purchased online before.