According to other message boards, pax who have booked Millenium-class ships on Celebrity now have to pay for Thallasotherapy pool. Previously, this service was included in ALL cabin classes. We had to pay on the Galaxy, but booked on the Millenium, thinking we'd save some money by having the T-pool included. I understand some pax received money back equiv. to a week in the pool, others have had no luck in receiving compensation.
Since so many people booked these ships with the T-pool included in ALL cabin classes, they will be surprised when they arrive at the T-pool and are asked for a $15 pp fee. Does anyone out there know if this warrants legal action? or are the cruise lines exempt from providing a service that is in their catalog/contract?
Palm Trees - even though I don't like what Celebrity has done, they do say in the brochure that terms and conditions and charges may change at any time without prior notification. This is just another case of trying to generate more revenue - and with more and more ships entering service and the number of berths increasing and rates having to stay down to fill all the berths, I think there will be more and more of this kind of stuff happening. It is a shame, I think I would rather pay a little more per cruise to have all the perks rather than being nickled and dimed to death.
You can try legal action but the most you could recover is any actual damages....which amount to what, a few dollars a day? Why bother?
The better action would be to have your TA seek to obtain a reduction in your cruise cost to compensate for the loss of the "free" pool. According to what I have read, a number of cruisers have done this quite successfully.
Lawsuits are rarely the best way to resolve a complaint, unless you have SIGNIFICANT damages to recover.
I have only seen ONE poster that got a refund, or was told she would get one, I have seen no others that have, I spent a good deal of my day on the phone yesterday, with the same results-sorry, no refund.
I was told today that Millie not charging $15 pp per day until after her transatlantic sailing and back into shipyard, so they can install the glass around the pool....however they do it now so they can collect...if you sail on her before sept. 30, you don't pay...is that correct??? martinimomma