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  #1 (permalink)  
Old July 13th, 2001, 01:00 PM
CruzinTeen
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Default Princess contact information (Grand Suite matter)

We are going to send both an E-mail and a regual mail letter to Princess on the Grand Suite matter. I'm sure I could find it somewhere if I looked hard enough, but I really don't have the time. Does anyone know the best E-mail address and regular address to send our complaint to? Also, since our travel agent is out of town and can't really help us in writing it, which tone would be the best to write it in? Angry? Understanding?
Thanks so much for your help
-CT
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  #2 (permalink)  
Old July 13th, 2001, 01:22 PM
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Admiral
 
Join Date: Oct 2000
Posts: 5,238
Default Re: Princess contact information (Grand Suite matt

Hi, CT ...

Anger never got anyone anywhere.

A straight recitation of the facts and a polite request for an explanation should do the job.

It's the old catching more flies with honey than vinegar thing.

I'd send the snail mail return receipt requested, so you will know that they received it. I don't know that there is anything to be gained from e-mail if it duplicates the snail mail letter.

If you go to the Princess website, the contact information should be there.

Good luck and keep us posted.

pamda -- CruiseMates First Time Cruisers Editor
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Old July 13th, 2001, 03:12 PM
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Default Re: Princess contact information (Grand Suite matt

I think that a letter would do better. I wrote one to Princess last fall after coming back from the Crown Princess about a small complaint I had. Received a prompt and courteous reply.
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Old July 13th, 2001, 05:02 PM
Braves Fans
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Default Re: Princess contact information (Grand Suite matt

CT,

The email address is info@princesscruises.com. The addresses are below. Good Luck!

Princess Cruises
24305 Town Center Drive
Santa Clarita, CA 91355
661-753-0000 1-800-PRINCESS

Princess Tours
2815 Second Avenue
Suite 400
Seattle, WA 98121
206-336-6000
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Old July 13th, 2001, 11:37 PM
Member
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Join Date: Jun 2001
Posts: 55
Default Re: Princess contact information (Grand Suite matt

Hi CT,

You can try www.concierge.com/traveler/ombudsman/cruise

also www.ecomplaints.com

My question to you? Are your Grandparents angry or are you?

You catch more flies with honey than with vinegar.

Connie
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  #6 (permalink)  
Old July 14th, 2001, 12:15 AM
CruzinTeen
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Default Re: Princess contact information (Grand Suite matt

I could really care less, I had a great time on the cruise! It's my grandparents. They were very dissopointed. They just ased my for help because they have no idea how to even turn a computer on.

-CT
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Old July 14th, 2001, 10:36 AM
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First Mate
 
Join Date: Aug 2000
Posts: 370
Default Re: Princess contact information (Grand Suite matt

CT,
Braves gave you an Email Address and Princess Address where you can send a letter. Or when you agent returns can send a letter. Sounds like you have all you need to let Princess know what your grandparents feel about this.
Good Luck!! Let us know what happends
Michael
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Old July 14th, 2001, 11:12 AM
Ginny Schoenfeld
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Default Re: Princess contact information (Grand Suite matt

CT,
I believe sending a letter would be most effective. Good Luck!!

Happy Cruising!
Ginny
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  #9 (permalink)  
Old July 15th, 2001, 06:41 PM
Lady Jag
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Default Re: Princess contact information (Grand Suite matt

I believe Nina Kass, Senior VP of Customer Service, is still in charge of that area.
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