I just booked a 2003 Voyager w/them. They had the best rate and so far I have not had a problem w/them. I would ask for Todd- very nice and accomodating. I also requested certain things and then I called RCI to verify that they had the info which they did.
I have booked 2 cruises with them and they have been wonderful. Todd is extremely nice and their customer service person Jane is totally AWESOME!!! I booked a cruise while on board Radiance last June and have changed it 3 times - to Millie in March then to Mercury in July and just yesterday to Millie in November and she has managed to make sure we kept our $100 shipboard credit. They have the best prices and I think they are the nicest people to work with.