You can actually get the ETA (Electronic Travel Authority I think) on your own.
I too was told that your travel agent handles it at no charge, but when I used Skyscraper Tours she made it very clear that she wouldn't do it. One of the reasons I changed travel agents. If I had to fight to get service, I figured I'd go elsewhere, which I have for the last 3 cruises I have booked!
well..suzie...I didn't say "I wouldn't"...you knew the website (in fact you emailed me the link and asked about it)and I thought you could handle it...no big deal. But if you call *that* a lack of service, I call it a misscommunication...it happens. I didn't think this is was big deal...obviously it was to you but you didn't communicate that to me. I do so much on the web and it is so easy that I didn't think twice about saying book it online...good luck!