Office of the Chairman
I am taking the liberty of writing to you as you are the only person I have communicated with regarding the purchase of a watch aboard the Zaandam on August 3, 2002.
While I realize that Starboard Cruise Service actually sold me the watch, they are aboard your ships with your approval and with some sort of financial remuneration to HAL.
Therefore, their service and quality is ultimately your responsibility.
Here is the time line regarding this purchase.
August 9, 2002 ---purchased watch
September 1, 200 ---watchband breaks
September 3, 2002 ---took watch to local jeweler for repair
September 7, 2002---jeweler could not repair watch because it needs special screws
September 13,2002 ---emailed customer relations regarding problem—no automated
September 16, 2002---emailed customer relations again
September 23, 2002---received your response, waited for Starboard Cruise Services to
contact me as you stated they would. They never did.
October 25, 2002---I contacted them by telephone to get instructions as to return of
this item for repair. Shipped watch to them the same day
November 12, 2002 –called them and was told that the watch was sent out for repair and
It would take from six to eight weeks for repair.
November 25,2002---e mailed them to get status of watch. The e mail address that
you gave me is incorrect
December 2, 2002---Spoke to Keila and was advised that I would have the watch by the
End of January.
January 3, 2003---Spoke with Keilas office and was told they would check and call me
January 5, 2003---Left message on voice mail. Called again and was connected to v/m.
Called again and was advised that they have not yet received a call
From the watch manufacturer. Who, by the way they no longer deal
With. Asked for a refund and she said that she would put in a request
For a check to me mailed. Said it will be a few weekd
At this point in time I feel totally frustrated and ask that you or someone you delegate to
Step in and make sure that I receive my check expeditiously. Also, can you tell me about reimbusement of $13.89 to send my watch to Florida.
We will, of course continue to sail on HAL in the future but you can rest assured that we will never purchase anything from the boutiques aboard your ships again.I am also going to post this letter on the various cruise boards that I frequent.
I have a very nice swiss watch that had costed a lot of money. When the battery died after many years I brought it to a "trusted town watch repair shop". 2 hours later the side was broken and still not working! They claimed it was already broken and when I demanded to have it fixed and I only had needed a battery the guy said" So did you save the receipt and where did you buy this watch?" I finally told them I would call the security guard and then he finally fixed it. He broke the side of the watch when he tried to open it. So what do I do now? I fixed my watch in Germany when it needed a small screw and it still needs another part that I ordered in germany for when we get back there. They even confirmed some of the horror stories they have heard about the so called american watch repair shops!
So Jennifer I can relate to your story and just keep posting it everywhere and I am sure it will get taken care off!
__________________ Disney Dream for our 30th wedding anniversary