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lougee1043 February 13th, 2003 11:32 AM

Re:frustrated with hal vendor 2/8/03
was contacted by starboard and told that the watch was repaired and do i still want it. told them no - i wanted a refund and my postage costs to send the watch to florida. was advised that it would not be a problem and they would cut a check.

got a call yesterday that the watch was accidently shipped and that they will mail the refund check and that we could keep the watch for the inconvenience.

since i had not yet heard form Hal re: my email i asked if they had been contacted by hal and they said no-------so as of today i have not yet heard from them either and its been 9 days-have not even gotten an auto response to my email

is hal going down the tubes re: customer service

Y2C February 13th, 2003 02:14 PM

Re: Re:frustrated with hal vendor 2/8/03

It may have taken some time to get the vendor to resolve the problem. But you got your cake (watch) and eat it too (refund).

The sad note is the lack of response from HAL. Why is it they are so eager to get the buck for cruise vendor commissions but customer service is the downfall.

In todays highly competitive market, service is the one that brings the customer back in all walks of business life.

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