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Old October 22nd, 2003, 01:32 PM
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Default Do Not Rent From Dollar Rent A Car in Miami

Do not rent from Dollar Rent A Car after your cruise in Miami. You will either fight your way to board the bus or wait a long time. You risk getting hurt fighting your way to
board or lose your luggages or have it/them stolen. Below is a letter I am sending the CEO of Dollar Thrifty Automotive Group.

Dan

--------------------------------------------------------------------------------------------------------------------
Joseph E. Cappy
Chairman of the Board and Chief Executive Officer
Corporate Headquarters
Dollar Thrifty Automotive Group, Inc.
5330 E. 31st Street
PO Box 35985
Tulsa, OK 74153-0985
918-660-7700

Dear Sir:

The reason for this letter is to inform you of the problems I
experienced recently with your Dollar Rent A Car office near Miami airport
that have steered me to not rent from Dollar Rent A Car again. The first
problem I had is in the passenger pickup by your shuttle bus at the Miami
cruise port. There was no orderly entrance to the bus! My group was the
first inline. However, since your bus drivers did not in any way enforce an
orderly entrance to the bus, mass of people just rush on the bus when he
swung the door open. My group of nine people with one two-year-old child
was unable to board the several buses that came. We had to wait for more
than two hours when we decided that we cannot wait any longer and must board
the next bus. I walked out to meet the bus driver before he arrived at the
pickup point and told him that he must enforce an orderly entrance to the
bus because we were the first inline, we waited more than two hours, and
needed to get on this bus. Yet when he came, he just swung the door open
and stayed in his chair. Part of my group got on the bus, with much
difficulty, because others were also fighting their way to get on. The
driver finally announced that the bus is full while several in my group,
including me, were still on the ground. I told him that in no way was I
going to leave my child on the bus to wait for another one. The rest of my
group got on the bus and literally had to sit/stand on the luggages for the
twenty minutes ride to the Miami airport office. Yet the ordeal is not
over. During the confusion of getting off the bus and removing luggages,
with little help from the driver from orderly or safety standpoints, one of
my bag "became missing". My group walked around and finally found it with a
woman traveling with a group of people from the Bahamas. The woman claimed
that it is hers and had the nerve to place her name tag on it. I had to
call the police in to help and one of my party yanked the zipper open and
forced her to prove that it is her bag; she finally gave up and we took our
bag back. If the boarding and unboarding of the bus have been orderly, my
group would not have to wait for the unreasonable amount of time, not fear
for our safety in boarding the bus, not have our bag stolen!

My second problem is being forced to wait for the right van by your
staff "xxxxxx" (I only know his first name) who talked to me. After
standing in line for a good hour, xxxxxx waited on me for my full size van.
He asked if an eight-passengers is good enough in which I replied that it is
OK as long as it is a full size van because we have many luggages. To my
surprise when I walked to the van that it is a minivan. I returned and told
xxxxxx that the minivan is not OK and he said that it is an
eight-passengers. I told him that I reserved a full size van and needed
one. At this point he told me that I will have to wait 45 minutes to an
hour for a full size van because he does not have one on the lot without
checking anything. I asked him "what good is a confirmed reservation then?"
He told me to sit down and wait or "you will be standing a long time." He
proceeded to wait on the next person in line. I objected and used my cell
phone and called the Dollar Rent A Car in Miami Beach and asked them to
check if there is a full size van in the Miami airport office available.
The agent said there was (I was not surprised) and I explained to her my
problem. I asked to talk to a manager, at which time, xxxxxx promptly
turned to me and asked for the minivan paper work to change it to a full
size van. It took only a few minutes to change the paperwork. I can only
conclude from this that xxxxxx did to me and your customer perception a
great big disservice! He refused to change the minivan to a full size one
promptly, forced me to wait because I did not accept the minivan, and only
changed the van after I know there is a full size van available.

I hope that after reading this letter you will correct these problems in the
Dollar Rent A Car Miami airport office. Thank you.
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Old October 22nd, 2003, 01:50 PM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

Thanks for the information. I will not use them based on this testimony.

Regards,
Thomas
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Old October 22nd, 2003, 02:56 PM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

I guess it just goes to show that bargains aren't.

I'm really sorry for your trouble, especially with a baby along. And the woman ripping off your suitcase is almost beyond belief.

When we have a mega-cheap car rental we're prepared to wait and wait and wait and experience inferior service. It's the price we are prepared to pay.

What other options did you have? Cruises are expensive and a few extra dollars tacked onto the end might have been money well-spent?

We will all be interested to hear what Dollar has to say.

pamda
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Old October 22nd, 2003, 04:19 PM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

Thank you for trhe information, if I need a rental in Miami in the future I will budget it in and go with a differint agency.

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Old October 22nd, 2003, 08:31 PM
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Default Re: Re: Do Not Rent From Dollar Rent A Car in Miami

Sounds like the problem lies with rude customers and not the rental agency. It isn;t their fault that you have people that shove you aside, heck I saw that same type of people onboard the Celebrity Spirit while in Hilo. No excuse for rude and tacky people. One does need to speak up but I know that is hard for nice folks to do. (I don't have that problem <>) It is a shame that the politeness you see onboard for the most part dissappears the moment they set foot off the ship.
JIm

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Old October 23rd, 2003, 12:41 AM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

Jim, I am more appalled at the customer service at the agency itself. To be pushed aside like that by a customer service rep is unacceptable. Especially when you know you are right, and are polite about it.

The idiots at the pier, well, they all think their time and money are more important than anyone elses. I have learned in cases like that to be just as rude and pushy.

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Old October 23rd, 2003, 12:50 AM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

I maintain that the problem is with Dollar because all of the drivers that came just allow the people to rush the bus. If the bus driver kept control of his bus, no matter how rude his passengers are, his bus will be boarded in an orderly fashion and in a first come first serve basis. I have to think that Dollar faced this problem before because Carnival ships come in and out of Miami every Saturday, and yet Dollar allowed the problem to continued. It seems to me that this is more of a company policy failure than the ignorance of Dollar's bus drivers.
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Old October 23rd, 2003, 12:56 AM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

Ive heard several horror stories from Germans about Dollar in Miami. You are not alone in what happened. A friend of mine is a TA and advises her customers to spend the extra Euros to go with another car rental agency. That alone speaks for itself.

karen
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Old October 26th, 2003, 09:22 AM
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Default Re: Do Not Rent From Dollar Rent A Car in Miami

The only thing to compare is Disembarking, The Elation in Galveston. The Carnival Staff did nothing to help . "Just let the animals go" Buses came about ever ten minutes, we got to airport the plane was loading. The fellow I sat next to said this Mother and Father were to be on this plane. It is the survival if the fittest with Carnival and Dollar. I canceled the next cruise I had paid for with Carnival. I had paid for Category 12 both sailings

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