..this may not be directly related to cruising, but it may in an indirect sort of way...
My husband and I just returned from a wonderful trip to Orlando, Florida (enjoying the theme parks like a bunch of big kids!) Our trip was very enjoyable under the travel home. We woke up at 4a Florida time to catch our 7a flight on Southwest Airlines to LA via Albuquerque, NM. We arrived at 9:30a local time, and were set to leave at 10:10a for a 2 hour flight to LAX. Just as the flight crew closed the door, the captain came out and told them to open the door. He just received word that we were being delayed due to an evacuation of a building in LA that controls the arrivals & departures. (If we had only left 5 minutes sooner...!)
So we waited on the plane for the word...after approx 90 minutes, we were told that our flight was being delayed for still a few hours. Eventually they took us off of the plane so that another plane could load their passengers at the gate to make an eastbound flight. The crew was very nice.
After still a few hours wait, the word came that our flight was cancelled! This was not good news, as my husband has a medical condition and unfortunately did not pack additional medication. (Guess who will never do that again! haha) Southwest was very concerned and very kind and assigned the customer service manager to help us. They provided us with dinner, a hotel room and breakfast the next morning. The 2 people we worked with were so kind and caring, it was wonderful! They booked us a flight for the next day, and we were able to go and relax for that evening.
The next day we arrived back to find our noon flight pushed back to 1p. We got some lunch, and while eating, they NOW told us our flight was being delayed until 2:45p. Feeling heavy hearted and wondering if we would EVER get home, they suddenly came over the air and said our flight had been approved for departure at 1p! We threw our sandwiches in the bag and rushed to the gate...boarding happened quickly, and once aboard, the flight attendant told everyone to PLEASE sit down quickly and buckle up, we had a VERY SMALL WINDOW where we could leave...but imagine my distress when one attendant said they ran out of storage space for carryons and 2 bags had to be checked...another attendant literaly RAN down the aisle to grab the bags and tag them, then RAN down the stairway to the baggage area on the plane and threw them in and slammed the door! We were FINALLY on our way, amidst the applause of the passengers as we finally took off...the pilot was REALLY hauling to get us there in time!
Southwest was so kind, caring and concerned to the situation that was totally out of their control. I'm glad they are the best financially solvent airline and I will continue to fly them for as long as they are available.....
SO happy to be home!!