Go Back   CruiseMates Cruise Community and Forums > People > Chit - Chat for Cruisers
Register Forgot Password?

Chit - Chat for Cruisers Open Forum for non-cruise posts. Please refrain from inflammatory rhetoric that could be considered offensive. We reserve the right to edit or delete for any reason.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old January 24th, 2005, 01:00 PM
haymel
Guest
 
Posts: n/a
Default Anyone Missed the ship?

My wife and I were to be on our first cruise this week. Instead we're at home in 20 degree weather and out $1500. At the time of booking no one said to go the day before. Travelocity didn't explain that the insurance covered flight cancellations due to weather.

Due to the huge snow storm in Milwaukee we didn't make it out of the airport and missed the ship in Fort Lauderdale. I contacted Midwest days prior to our departure date about getting out the day before and they said I couldn't and wait until I was within 24hrs of my departure. I did and then they said all the flights were full and not to worry because the airport is use to weather problems. Even with the high wind advisories. We were at the airport from 6:45am til 4:30pm and ended up driving 2 hrs home that night.

I contacted Travelocity, which I would strongly not recommend anyone use, prior/during/after this nightmare and they were absolutely no help. Once they have your money, forget about customer service and/or help.

Midwest wasn't much better. They gave us a credit for the tickets but beyond that, nothing.

I'm finding out now, which isn't going to help my current situation, that you should get there the day before and purchase the insurance.

Has anyone gone through this situation and if so what has the cruise line done for you?
Thanks.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old January 24th, 2005, 01:30 PM
Trip's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: Boston
Posts: 19,904
Send a message via ICQ to Trip
Default Re: Anyone Missed the ship?

I am so sorry to hear about your experience. I wish things could have been different for you, and that you had a travel agent , that was willing to take the time to inform you of all the nuances about insurance etc....A very hard, sad lesson learned, that I am sure will never happen to you again...I feel so bad...

__________________


Trip, with her book & tea!
Chat Hostess & Board Moderator


Reply With Quote
  #3 (permalink)  
Old January 24th, 2005, 01:57 PM
Senior Member
Captain
 
Join Date: Jan 2003
Posts: 509
Default Re: Anyone Missed the ship?

I believe I read a situation similar to this on the Royal Carib. board a earlier this month and I think the guy ended up getting a credit thru Roy. Carib. Maybe you can look over that board and see if you can find it.
Reply With Quote
  #4 (permalink)  
Old January 24th, 2005, 02:04 PM
Senior Member
Admiral
 
Join Date: Dec 2004
Location: metrowest area of Massachusetts
Posts: 2,249
Default Re: Anyone Missed the ship?

I'm so sorry to hear about your mishap. Hopefully you can get some kind of refund through the cruise line itself. Good luck.

Cheryl C.
Reply With Quote
  #5 (permalink)  
Old January 24th, 2005, 02:12 PM
Senior Member
Admiral
 
Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716
Default Re: Anyone Missed the ship?

Since this was such a huge storm that effected so many parts of the states, you might be able to get something from the cruise line. Call them directly, ask to speak to someone in customer relations, you don't want a reservations clerk.
Reply With Quote
  #6 (permalink)  
Old January 24th, 2005, 03:18 PM
VTJen
Guest
 
Posts: n/a
Default Re: Anyone Missed the ship?

Sorry you missed the boat. I hope you can get some of your money back. I have only bought the insurance once, but I do alwa ys try and fly the day before.

VTJen
Reply With Quote
  #7 (permalink)  
Old January 24th, 2005, 03:57 PM
cruisinKandJ.
Guest
 
Posts: n/a
Default Re: Anyone Missed the ship?

While I am sorry for your misfortune, I am glad you posted here. Perhaps other first-time cruisers will read it and take it to heart. Everyone needs a travel agent who can clue them in on the need for insurance, traveling at least a day before the ship sails, and getting a passport, all this regardless of whether the trip is on land or on sea.

Judy
Reply With Quote
  #8 (permalink)  
Old January 24th, 2005, 05:57 PM
DENISE H
Guest
 
Posts: n/a
Default Re: Anyone Missed the ship?



i,ms so sorry you miss your trip next time go throu travel agent we had the best
travel agent we get a good price for the cruise,they gave a good price on a charter
fight to miami that only carried people who were going on a cruise, we get transfer
back and forth to the port they help use with everything i hope this helps you
Reply With Quote
  #9 (permalink)  
Old January 24th, 2005, 06:53 PM
Evelyn Richardon
Guest
 
Posts: n/a
Default Re: Anyone Missed the ship?

Your experieince must have been very distressing , hope you get some help from someone.

I have been worrying myself over a flight I have to make in May, a) booked through cruise line on an air line that is going belly up, b) Have only 45 mins to get from Domestic Terminal to International Terminal at Philly,

Yes I am going day before and yes I do have Ins. but so far the cruise line air dept, "cannot understand the problem, 45 mins is enough time between gates"
they suggest I pay extra in order to get another air line at times I feel comforatable with!
Air Line and other posters have suggested I ask for an electric cart to meet me at Philly, which I have done. - and I can only hope.

I feel that too many "agents" (TA's and air reservation agents)do not travel themselves, they just sit at the computer , push the "mouse" and mindlessly let the machine do the maths.
Reply With Quote
  #10 (permalink)  
Old January 25th, 2005, 10:40 AM
AR
Guest
 
Posts: n/a
Default Re: Re: Anyone Missed the ship?

If the flights are on the same airline (and it sounds like they're both on USAir), and they're written as a single "ticket" (even though you're ticketless), it means that the connection is deemed a "legal" connection. This means that if your inbound is late, or if despite your good faith efforts you don't get to the outbound gate in time, they'll rebook you out at no charge. If it is going to be tight, it is important to inform an agent (usually the one with the clipboard as you get off the plane, who's directing everyone to their connecting gates) that you're tight, and to please inform the outbound gate that you're here and on your way. The electric cart is also a good idea.

All this, plus the fact that you're a day early, should pretty much cover the bases. I wouldn't be too upset. USAir has reached agreements with all of its labor unions now, so it looks like they have at least a reprieve, and may actually hang on by their fingernails and survive.
Reply With Quote
  #11 (permalink)  
Old January 25th, 2005, 05:37 PM
lexxity's Avatar
Senior Member
Yeoman
 
Join Date: May 2004
Location: Manchester, England.
Posts: 547
Send a message via MSN to lexxity
Default Re: Anyone Missed the ship?

i'm so sorry for you, what a shame. I'm sorry to say that most airlines will not touch a claim for refund or anything if it is weather related. (I know I work for one!) It is great that you've been given credit. I am also sorry to say that travelocity, along with others are just a nightmare, I've had the misfortune of dealing with them several times.

__________________
What do you mean this isn't how they eat onboard?

Queen Elizabeth 2 - Trans-Atlantic 2001
Queen Mary 2 - Caribbean - 2004
Queen Mary 2 - Mediterranean - 2004


QM2 Transatlantic
QE2 40th Anniversary Round Britain Cruise.
Reply With Quote
  #12 (permalink)  
Old January 27th, 2005, 12:56 PM
haymel
Guest
 
Posts: n/a
Default Re: Anyone Missed the ship?

Thanks for all the notes.

My Airline was Midwest to answer AR's message above. My major complaint with Midwest isn't about the day of the snow storm, as I know no one is to blame except mother-nature. It's that we inquired about getting out the day before, we were never told we could fly stand by, never told we should try a different airlines to get out the day before. We were told both times we contacted Midwest days prior that all their flight we full and not to worry. We could have driven if we would have known we could loss the entire cost of the cruise due to flight cancellations.

So far I have only been told to submit a letter to Princess Cruises and it's reviewed on a case by case basis. I hope that they see that we made a huge effort to make it but things just didn't work out. I went with Princess because I was told that they take care of their customers. We'll see and I'll let everyone know once I hear from them.

Thanks again,
Chad
Reply With Quote
  #13 (permalink)  
Old February 26th, 2005, 02:37 PM
Senior Member
Cruise Maniac
 
Join Date: May 2004
Posts: 202
Default Re: Anyone Missed the ship?

Was your problem resolved?
Reply With Quote
  #14 (permalink)  
Old March 11th, 2005, 04:30 PM
haymel
Guest
 
Posts: n/a
Default Re: Re: Anyone Missed the ship?

Hello everyone .

Just wanted to give you all an update on my situation.

I have sent and received a return letter from Princess and Travelocity. Both said that they are unwilling to do any thing for us and point the finger at each other in there letters. Princess and Travelocity offered no refund nor did they try and offer us a discount on a future trip. Apparently they have enough business that they could care less about keeping customers.

Midwest refunded our money with very little resistance. That's customer service and a company that wants to keep our future business!

We're planning on going on a vacation either to Hawaii or some other island in the near future. No cruises after this chapter in our traveling life.

Take care and good luck to you all in your traveling adventures.
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Missed the ship Trip Carnival Cruise Lines 32 January 11th, 2010 12:11 AM
Missed your ship? Landlubber Carnival Cruise Lines 28 November 13th, 2008 07:12 AM
Ever Missed the Ship IBCRUZIN' Carnival Cruise Lines 9 May 14th, 2007 07:02 PM
Almost missed the ship in Capri Harry Martin Chit - Chat for Cruisers 3 August 19th, 2004 06:35 PM
what if u missed the ship whoever Alaska 2 May 5th, 2003 08:25 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 08:03 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1