Lombard, the only thing worse than having these things happen late Friday afternoon is when they happen on a holiday weekend. Or in the middle of the night on a weekend. Fortunately, we have only had a couple of those in the last several years that affected my clients. All I can say is that its a good thing that all I have to do is to report the troubles for my customers and not go out and identify, troubleshoot and repair. Otherwise you would see a major brain fade. I know I'd have a major meltdown lol! Its funny I love my clients and provide them with a toll free 24 hour 7 day a week trouble reporting service. When that circuit starts bouncing in the middle of the night, guess who they call? Lol!
Honestly I don't mind, I'm just happy to have the customers.
I think it would be interesting to do a study on how many of these fiber cuts happen Friday p.m. verses other times and interview the equipment operators to see whether it was brain fade or if they have a personal grudge against the phone company lol!
I know that people are supposed to call before they dig to have all underground facilities identified here. I have always been curious to know whether the operators or their employers are held financially responsible for the damages and for the lost revenues created during these outages. Do you know how thats handled where you're located?