How is this for customer service. It happened at the Denver Airport.
This is hilarious. I wish I had the guts of this girl. For all of you out
there who've had to deal with an irate customer, this one is for you.
An award should go to the United Airlines gate agent in Denver for
being smart and funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo.
A crowded United Airlines flight was canceled. A single agent was
re-booking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed his way to the desk. He slapped his ticket on the
counter and said "I HAVE to be on this flight and it has to be FIRST
The agent replied, "I am sorry, sir. I'll be happy to try to help you, but
I've got to help these folks first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so
that the passengers behind him could hear, "DO YOU HAVE ANY IDEA
WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please," she began, her voice
heard clearly throughout the terminal. "We have a passenger here at
Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him
find his identity, please come to Gate 14." With the folks behind him in
line laughing hysterically, the man glared at the United agent, gritted his
teeth and swore "F*** You!"
Without flinching, she smiled and said, I'm sorry sir you'll have to get
in line for that too.