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Old July 31st, 2005, 06:16 PM
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Default That's customer service!!!

Last night as I was sleeping my phone rang. It startled me awake and of course I feared the worst. Since my family are all down to the cottage. It was nearly 11:00PM. It turned out to be a friend who had been wanting to go on a cruise. She had contacted me a few weeks ago. She had chosen a ship and wanted to sail on August 20. I do outside sales for a local cruise agency. I had told her then that since she was within 90 days of sailing she would have to pay in full. Well, here it was late at night and she called to inform me that she has the money to pay for the cruise. She wanted me to call Carnival and get her booking done for the Imagination. She was afraid that they would run out of rooms!!!!. Carnival has 24 hours booking agents. I called and got the booking for her. Not only did I get the booking but it had come in nearly $100 dollars less expensive than she had seen on the website. That was definately a first for me to have a client call that late. Actually it worked out rather well. It was the first time ever that I called Carnival without being on hold forever before talking to anyone. Hmmm maybe I should change the hours in my advertising!!. Any way the best part is I have oficially converted another landlubber.

Laura

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Old July 31st, 2005, 06:23 PM
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Default Re: That's customer service!!!

and you know what, your client will tell 10 people what you did and you will be the best TA in the business according to her, and yes sometimes it's better to call late at night
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Old July 31st, 2005, 06:27 PM
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Default Re: That's customer service!!!

WAY TO GO LAURA!



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Old July 31st, 2005, 07:30 PM
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Default Re: That's customer service!!!

Good for you!!!! This will come back to you tenfold

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Old August 2nd, 2005, 10:13 AM
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Default Re: That's customer service!!!

I was pleasantly surprised to get home from work last night and find an email from her. This is what she wrote.


Thanks Laura for everything you have done for us. I'm sure that the next
time we want to go on a cruise I'll be calling you.

Take Care, Love Ya
Lisa


That made my day and more than made up for being woke up in the night.

Laura

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---Mark Twain

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