This was on the AOL front page tonight.......OOPS!
An Orlando couple who experienced travel delays that caused them to miss a concert sent an email to Spirit demanding compensation for the entire trip, including hotel and concert tickets. They reportedly received this response from the company's C.E.O., one that clearly wasn't meant to go beyond corporate headquarters:
From: Ben Baldanza [mailto:xxxxxxxxx@SpiritAir.com]
Sent: Monday, August 20, 2007 1:02 PM
To: (removed by alex), Christy; Martin (removed by alex); Tony (removed by alex); John (removed by alex); Pasquale (removed by alex)
Subject: Re: Complaint
Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny.
Now what they asked for from a 3 hr delay, was over the top, & this CEO is probably eating a bit of crow now!
Trip, with her book & tea!
Chat Hostess & Board Moderator