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Old September 4th, 2007, 01:48 AM
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Default Possible Virus Question

Norton has spotted something on my pc when I use MS Word.

It stalls and notifies me about a script "iexplore.exe" (not to be confused with EXPLORER.EXE) which I can see running in the task manager.

I am running AdAware, Spybot, Defender and Norton Antivirus, none of which removes the thing. I don't want to "stop process" in Task Manager until I'm sure of what I'm dealing with, or download an extractor without being sure of the source.....

Anyone know about this, or have it?

or is it just a benign process that Norton doesn't like? ("allow" option)

Googling gives conflicting information.
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Old September 4th, 2007, 02:34 AM
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Cynic,

Maybe try contacting Norton and asking?

Dean
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Old September 4th, 2007, 12:05 PM
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Cynic:

iexplore.exe is the execute for Internet Explorer. It will always be running when you are running Internet Explorer. There is also a hook to IE in Word. It is possible that there is an error in your Word set up and Norton is messed up OR there could be a legitimate problem.

If you start INTERNET Explorer you will see the iexplore.exe task running.

Any malware can be named anything - so you should check where the files of the running processes are located on your disk. If a "non-Microsoft" .exe file is located in the C:\Windows or C:\Windows\System32 folder, then there is a high risk for a virus, spyware, trojan or worm infection!

A good way to check is to close out Internet Explorer and Word and see if the iexplore.exe is still running in your task manager. If it is then you may have a problem.

Also: GET ONLINE WITH MICROSOFT AND MAKE SURE YOUR SECURITY UPDATES TO WINDOWS AND WORD ARE UP TO DATE.

My guess is that it's a Norton problem.

Take care,
Mike
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Old September 5th, 2007, 01:40 AM
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Call me ignorant but Word now needs a security update???



On the other hand....I guess with all the word.doc sharing that goes on... it doesn't surprise me.
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Old September 5th, 2007, 03:01 AM
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A Microsoft product needing a security upgrade? Alert the media.........!

Seriously though, it probably wouldn't hurt to try.

Dean
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Old September 5th, 2007, 03:12 AM
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MS messed with my work laptop earlier this year.
I reckon they owe me 50 bucks for my time???
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