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Old August 3rd, 2010, 12:28 PM
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Default Do cruiselines do enough for past passengers ?

I just got an online survey from Carnival and it prompted this question.

Just to throw out my opinion, NO, I do not think they do enough.

As in Carnival, the only 'real' thing is give VIP after 10 cruises.
Now come on. Is that really a perk to keep someone on the same cruise line for 10 cruises ? Hardly.

I think: Just a thought,
After 5 cruises, sixth should be half price for 2 and after 10, free 5 or 7 day cruise for 2.

Now granted, I only sail Carnival because I just like Carnival and have NEVER had one complaint. Plus, for me, I seem to have better selection in what I want overall with Carnival.

So, what do you think ? Maybe ideas will get back to the cruise lines.
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Old August 3rd, 2010, 01:14 PM
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Interesting question .My response is as follows .Take for instance a 10 day cruise .That equals 30 full meals ,9 evenings of entertainment + food available 12 hours a day and shipboard activities .No other venue can match that .
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Old August 3rd, 2010, 01:34 PM
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This is a good question but a hard one for me to answer. Past passenger perks have never really influenced my decision to choose one cruise line over another.

The itinerary, price and overall ship experience is what influences my decision. I'm well into 30+ cruises but I think I am just on the middle tier for most cruise lines past passenger programs.

The thing I would like most are true discounts on cruises and these discounts should not come with more strings attached than a marionette. You should be able to combine that discount with another discount. Royal Caribbean is the worst at this. If you receive any other discount you can't use your Platinum discount or even get the shareholder benefit.

Take care,
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Old August 3rd, 2010, 02:59 PM
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The Diamond lounge on Royal ships is quite a treat. Top shelf drinks, beer and wine along with excellent service. The breakfast area for Diamond members is also a nice perk. Along with some other amenities, I would not expect anymore.

Don't know about Carnival, [ only sailed twice with them ] but they do a nice repeaters party.

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Old August 3rd, 2010, 03:07 PM
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It's funny that you asked this question, because Jim and I were just talking about the fact that we just did our 10th cruise and experienced our first cruise as Platium on Carnival.

To us it was a long awaited let down.

I really can't think of anything else that could be done.
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Old August 3rd, 2010, 03:12 PM
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Default NO!

We are fairly new to cruising and in my opinion, NCL is not doing much for us.We have taken a 14 day cruise and two 4 day cruises with them and have yet to qualify for a "Latitudes" get together. We are booked for 14 days on the EPIC and again do not qualify. If they think that getting an e mail from them will encourage line loyalty, they are wrong.Princess, on the other hand, sends pre cruise updates from various ship department managers ( I know that they are form letters, but they "show an interest in me") princess crew members also seem much friendlier and willing to go the extra mile for guests. They also don't try to force feed drinks all day.
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Old August 3rd, 2010, 03:37 PM
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Cool Perks On Celebrity

Although there is no discount we have just reached Elite and am anxious to enjoy the perks, cocktails before supper, breakfast juices, free washing, dry cleaning, etc.. and I have no idea what else.. and it just took us four cruises..I'll just be pleasantly surprised shortly
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Old August 3rd, 2010, 03:54 PM
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Out of interest...on P&O UK...there are three levels, ''Ruby'' (anyone who has done one cruise of whatever length) who get nothing really, 5% discount on your onboard bill, ''Sapphire'' (over 50 days cruising most people I think) still nothing much but 7.5 % discount, ''Gold'' (Over 1500 days cruising) 10% off bill & a couple of fancy parties/lunches.
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Old August 3rd, 2010, 07:00 PM
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Will my first thought was like yours 10 cruise and the 11th cruise if free. However, I also thought mostly cruise lines offer on board credit (OBC) to share holders with 100 or more shares of stock. Why not extend these benefits to someone with over 10 cruises on that cruise line. I think it's $250 OBC for a cruise 7 days or longer would be good.:-D
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Old August 3rd, 2010, 07:22 PM
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I think Princess is quite generous. After your first cruise, you are invited to the Captain's cocktail party (I don't mean the welcome party for everyone).

After 5 cruises, you become Platinum and get priority embarkation and free internet.

After 15 cruises, you become Elite get the same as Platinum plus a free mini bar, priority tendering and disembarkation, upgraded shampoo, etc. and other things that I'm not going to go and look up right now.

Can't imagine any cruise line giving you big percent discounts on your trip because you have x number of cruises. They are in business after all.

Plus you get great and friendly staff in all departments whatever your category is from newbie to Elite.

And whatever category you are from newbie on, you get balloons on your door and cake in the dining room if you're celebrating a special occasion.
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Old August 3rd, 2010, 08:17 PM
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I have felt for a long time that cruise lines are missing the boat. I think that perks should be based on how much you spend, not how many cruises you have been on. I think the Casino's in Nevada have it right, if you spend while you stay at there hotel Casino they send you great offers to return. I have know a number of people who are platinum and higher with cruise lines that never buy a drink or go on a ship shore excursion, and would never go near the Casino, art auction,or spend a dime on alternate dining. If these are your preferred customers you are getting it wrong in my opinion. Mike
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Old August 3rd, 2010, 08:26 PM
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Travel Mike, you make a good point.

Last time I was in Vegas, we were comped for two nights stay and two room service breakfasts, plus a nice free shirt.
The perks on Royal are quite nice they have recently been improved, but you idea makes good business sense.

TM
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Old August 3rd, 2010, 08:42 PM
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I have found that two lines I cruised on don't have or give any perks unless you have 50+ cruises or 100+ days.
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Old August 3rd, 2010, 09:22 PM
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I also loved Travel Mike's analogy. Reward those who spend their money with you.

I've built up some credits myself with Harrah's as a high roller. Why, last time we were over at the casino in Cherokee NC, I got thirty cents off my supper!

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Old August 3rd, 2010, 09:42 PM
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On this and some other boards I noticed that a few Diamond and Diamond + cruisers raise the roof if the Crown and Anchor benefits change but also raise the roof if a suite passenger receives a perk that they don't.

The suite passenger will usually generate more revenue than the D+ in an inside cabin. I would venture that suite passenger generates >3X revenue.

Now: Get a Diamond, Platinum, Elite, etc. who only books suites, then you have a customer you want to keep and can afford to reward.

Take care,
Mike
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Old August 4th, 2010, 07:33 AM
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Default Are the Perks Enough?

I'm a Royal Caribbean stockholder. I'm also D+. My diamond balcony discount is more than the OBC I would get for being a stockholder.

I've always thought that RCI should reward their stockholders. I'd like to see them do two things:

1. Allow combining of stockholder benefits with other discounts.
2. Have a tiered program of rewards. The more stock you own, the more OBC you get.

I'm sure if I send an email to RCI, they will implement my suggestions immediately.......
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Old August 4th, 2010, 06:31 PM
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What about specifically a loyalty points card (linked to the sail-and-sign)?
The more you spend the more points you get, redeemable for whatever.

Just don't have the points expire, especially after each cruise (I know it's tempting to do so... but that's customer abuse)

Credit should be earned for the cruise cost itself in the program as well, not just on-board spending.
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Old August 4th, 2010, 06:45 PM
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Another thing with P&O is if you are an existing customer they will NOT allow you to do a ships visit....even if you wish to pay. I see what they mean about promoting ships to new clients but if I want to visit a ship we have booked I think they should allow that. P&O Captains parties are a one off per cruise for about 100 people personally invited for no apparent reason.
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Old August 5th, 2010, 12:09 AM
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Quote:
Originally Posted by TravelMike View Post
I have felt for a long time that cruise lines are missing the boat. I think that perks should be based on how much you spend, not how many cruises you have been on. I think the Casino's in Nevada have it right, if you spend while you stay at there hotel Casino they send you great offers to return. I have know a number of people who are platinum and higher with cruise lines that never buy a drink or go on a ship shore excursion, and would never go near the Casino, art auction,or spend a dime on alternate dining. If these are your preferred customers you are getting it wrong in my opinion. Mike
I think you have hit the nail on the head Mike.
I spend multiple times the cruise cost in the casinos and drinks and stuff. But get zero credit for it.
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Old August 5th, 2010, 04:54 AM
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cruiselines could take a page from the airlines
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Old August 5th, 2010, 06:26 AM
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Quote:
Originally Posted by Manuel View Post
Travel Mike, you make a good point.

Last time I was in Vegas, we were comped for two nights stay and two room service breakfasts, plus a nice free shirt.
The perks on Royal are quite nice they have recently been improved, but you idea makes good business sense.

TM
Good business sense ??????
Which business school did you attend?? You should ask for a refund.

The Casinos and Hotels in Vegas cannot fill their rooms.
They are not giving away perks because they are nice people - or because they like you. They are bribing you to do business with them - instead of letting you go over to the other hotel / casino.

The cruise lines do not have this problem.
All their ships are full - many with wait lists.
If you decide to do business with another cruise line, the chances are very good that it is owned by the same corporation anyway.

Good business sense tells us that when you cannot produce enough of your product to satisfy demand, when people are lining up and begging you to sell it to them - in the middle of a depression - you do not need to bribe people to stand in line to buy your product.
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Old August 5th, 2010, 08:37 AM
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I think that note should be taken that while cruise ships may have been filled to passenger capacity during this recession, in all probability their profit or "yield" was greatly reduced and may still be.

The above was/is in my opinion, as a result of deep discounts in the cruise fare combined with far less spending by the passengers while on board. While yes the ships were full and there may have been a wait list, I think these factors should be considered.

To discount the cruises in order to fill the ships, it was necessary to make cuts elsewhere especially in one of the most costly of expenses, dining. Another area definitely involves perks to past cruisers. This could well result in a possible alienation of those who spend the most money; a tact possibly a necessity but certainly a gamble.

All of which begs the question, "The ships are/were filled, but at what price?"

Inasmuch as I'm not an economist, I don't know. But I've read too many reviews over the past couple of years listing complaints in the reduction of perks not to think that such may have had a negative impact on both yield and passenger retention, especially of the group I should think cruise lines would most wish to have aboard.

Todd
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Old August 5th, 2010, 09:25 AM
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I was thinking what about an experience? What I mean is something like after 5 cruises you get a free gallery tour, after 10 cruises a tour of the bridge. Or free entry into the slot machine tourament in the casnio, free bingo cards, one night at the speciality resturant on board. One mani/pedi in the salon etc. Also Carnival has the T-pool on Splendor and Dream how about after 5 cruises free entry into the T-pool on those ships.
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Old August 7th, 2010, 05:30 PM
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Quote:
Originally Posted by Bruce Chafkin1 View Post
Good business sense ??????
Which business school did you attend?? You should ask for a refund.

.
Thank you so much for your advice.
You must a very friendly and fun guy.


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Old August 7th, 2010, 11:19 PM
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On the whole, I think that cruiselines do plenty for their clientele. Let's face it, as far as travel goes, it is the "best bang for your buck". If you were to go out for three meals a day you could easily spend over $100. Then too, going to a show could set you back from $25-more than $100 per show. Cruiselines do reward their repeat customers with perks. Let's face it, cruiselines are in the business to make money for their shareholders. It is up to you, as a consumer, to shop for the deals. I have found that the more flexible you are in travel, the more likely you will "catch a deal" on a cruise. Also, a wise cruiser should check the prices of cruises a lot as prices can change quickly. If you want a high end cruiseline, that really, "wines and dines" you, you will pay much more for your cruise. I would rather cruise on a mid-price cruiseline and get more cruises for my dollar!
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