Hey Guys!
You seem like a friendly bunch over here so maybe you can give some tips and advice.
I'm especially nervous because it's a phone interview - I can't see the people I'm speaking to!
Most important: what will they be asking? Maybe you can give me some samples.
I wouldn't want to prepare at all, but I know when I get nervous I forget that I can speak english. And I give such dumb replies that I'm embarassed afterwards

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How should I appear, serious or jolly? It's easy to say be yourself, but in such a difficult position it's hard to come across as yourself and not well... just clueless. Do you know anybody from the gift shops? What are they like?
Thank you for all your good advice.
*first-timer