Thanks for a reply and I will look for that blog-sounds like 1 I haven't come across!
I am aware it's a concessionaire job too, I've been on the website of the company that employs people as ICM's, was just looking for an actual job description from a current or former ICM, since they sometimes tend to be different then what's printed! ;-)
May I ask what line you work on that has their own ICM, cuz I thought I saw that most of the major lines used the same company?
Here is a blog i read about working a woman working on two ships P & O at first and then Princess 2nd) as an internet cafe coordinator. Must warn you this blog is long and has a LOT of entries at first!