I'm booked in B6 for Nov. 26 and am disappointed by the misrepresentation of the Premium Balcony cabins on the Cunard website. The Accomodations page and the Photo Gallery kept referring to the Deluxe and Premium Balconies as if they were the same with only a picture of the Deluxe (or "real" balcony). My assumption was that the difference was simply location. I sent an email to Cunard about a month ago but never got a response. However, the Accomodations Page was updated and now is more confusing and just as misleading. The picture is the Deluxe (better) cabin and the verbiage states the following:
Deluxe Balcony Staterooms offer 248 sq. ft. and Premium Balcony Staterooms offer 269 sq. ft. including a panoramic hull balcony with loungers and tables. King-size bed may be converted to twins and a dual height coffee table may be used for in-suite dining. Thoughtful amenities include robes with matching slippers, a hairdryer, refrigerator, sage, data port, direct dial phone, nightly turndown service and 24 hour room service, and an interactive TV system.
This makes the Premium balcony sound better than the Deluxe. It's bigger, has loungers and tables and has a "panoramic" balcony. Of course, because of this board, I know that the "panoramic hull balcony" really just means an extra room built into the hull with a small open-air window. And "panoramic" is really misleading - I still can't figure out what they mean by it if all I've read is that you have to stand up and stick your head out of the window to see outside
I'd be willing to complain some more to Cunard about these cabins with or without any compensation - I hate when companies mislead like this. As far as Todd English - I don't have a big problem with them charging a fee. I was actually assuming there would be a fee. And I'm sure somewhere Cunard disclosed that services, etc. are subject to change. From what I understand Cunard was getting a ton of reservations for Todd English which is why they set up the fee and enacted a one night limit on eating there. Maybe they're getting money-hungry, but they probably should have started to resolve the situation by enforcing a limit before charging the fee. But again, that's not really my beef with Cunard.