:evil: :evil: :evil:
We booked 2 segments of the QM2 2007 World voyage totalling 34 nights early this year in May for a D6 inside stateroom. When we made our booking, all brochures and web site information from Cunard clearly state that the stateroom size was 194 sq ft. But when we recently paid our final payment, we were told that the information was wrong, the size of the stateroom is in fact only 155 sq ft. and that they have now changed all their brichures and internet information. We obviously were not happy as if we knew that the size of the stateroom was only 155 sq ft, most probably we would have booked the similar segments on QE2 instead which is also doing the world voyage on a similar itinerary round about the same time. And for the per person per night money that we paid for our QM2 booking, we could have booked ourselves a C4 outside stateroom with a size of 180 sq ft. Cunard has only admitted that it was a printing error and refused to assign us to a stateroom of 194 sq ft on QM2. The Cunard Line Guest Relations Department staff refused to talk to us on our request and even refused us to speak to a more senior person in the company for our concern.
We found that this is most disappointing and grossly unfair to us to the extent that we feel that we have been deceived.
We just wondered if any one might have had any similar experience of making a wrong booking on wrong information supplied by the cruise company. And indeed, any other means to take our grievance further.
I know that a number of internet sites still show the D6 as being 194 square
feet. But D6 is but 155. I know it may be a bit distasteful but you could
try to upgrade to a D5 which is 194 square feet, the price should not me
but just a few pounds or dollars additional. For 34 day should only cost
about $50. USD or less for the first two passengers. But think of the comfort.
This is most surprising and disconcerting. Usually, the guest relations people at Cunard are quite good and easy to speak with (although they doe not always agree to requests by passengers). Three thoughts come to mind.
First, if you booked this through a travel agent (and I hope you did), please have that travel agent work with Cunard. In a situation like this, a good TA can be worth his/her weight in gold.
Second, you should consider trying to get on a priority list for an "upgrade" to the proper size cabin. On the world cruise segments, there are quite often many unsold cabins and, thus, an upgrade is entirely possible.
Third, a very concise but persuasive letter addressed to the President of the compan (copy to your district sales manager) setting forth the problema and the requested resolution. Although this may be bucked down to the guest relations people, this kind of thing is always better in writing.
Whatever you do, please do it quickly as the World Cruise starts very soon.
And, however this works out, have a wonderful trip.