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-   -   NCL's unexpected assist (http://www.cruisemates.com/forum/disabled-cruisers/386577-ncls-unexpected-assist.html)

colorcrazie December 18th, 2011 01:56 PM

NCL's unexpected assist
 
We just got back from the NCL Star. There are 2 main dining rooms. We like the one at the very back of the ship. More elegant and windows on three sides. However, you have to get a beeper on deck 7, then, when it goes off, walk down to deck 6, where to dining room is.
The first night, just walking down that flight of stairs was really hard for me. The next day, there was an envelope in my cabin with a new cabin card and instructions. Turns out that the aft elevators have a slot near the call buttons. You slide the special card in and there is an elevator immediately there which takes you directly to deck 6. You then get priority seating.
This made my life a lot easier (well, my life on board :D) and I did not even have to ask for help. The maitre d' apparently noticed and just contacted the front desk to set it up for me.
I was impressed that NCL set this up and then provided me with unexpected assistance.
Marty

Trip December 18th, 2011 02:49 PM

How wonderful is that! It goes to show you, the staff has their eyes & ears on the situation, noticing how to make their passengers have a more enjoyable time. Bravo NCL!

fun2cruiz December 18th, 2011 04:24 PM

Kudos to NCL and their staff for looking out for you..... it is rare indeed and I hope was rewarded if you found out who initiated the process of making things easier for you !

Moiraine December 18th, 2011 04:40 PM

That was so nice.

Fern December 18th, 2011 08:24 PM

Marty, that's so wonderful! Kudo's to NCL and the maitre de' :D! Any assistance is much appreciated from many of us.


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