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Old August 9th, 2013, 03:52 AM
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Default Bed bugs in Disney cruises

We just came back from a Disney Cruise in the Mediterranean (Spain, France, Italy, Croatia, Malta) July 25 to August 6. The trip itself was awesome (food, entertainment, service, excursions, etc.) but we had the nasty visit of bed bugs. I got more than 100 bites; my wife nearly a hundred. The frist day I got bites I thought it could have been mosquitos while onshore, so did not report it, but the second day I was covered by dozens of bites. When reported the crew did find bed bugs. They did on the same day change us to a better room and offered medical treatment (and they washed all of our clothes too at high temperature, just in case). However, their only compensation was 150 US$ per person. After we moved to the new room no one ever asked us how we were doing.

The room next to ours had also bed bugs. The people there were also moved.
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Old August 9th, 2013, 11:03 PM
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I think I'd consider getting off the ship...yuck
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Old August 10th, 2013, 12:21 AM
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Very rare occurrence on ship. much more common in hotel.

I wonder if sailing it Europe had anything to do with it...I guess it did.
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Old August 10th, 2013, 08:19 AM
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Boy are you lucky, they had a free cabins...You know of two instances, which to my mind means many more, so imagine being the last one to complain,and finding they ran out of cabins..

The buggers can be picked up in luggage and do a world tour, so being just a Europe issue is doubtful..Our own Kuki was on a cruise that had an outbreak several years back...

As far as your compensation, I think it's fair,and they did do your laundry etc...Not asking how it was going, might have been just an oversight.
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Old August 19th, 2013, 09:08 PM
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We experience bed bugs once because of a house guest who had previously stayed at a hotel. It was once of the worst experiences I've found, especially since we only found one bedbug so the extermination company wanted to write it off as a fluke even though we were getting bites. 6 months later they were gone. This shouldn't be an issue on a cruise but accidents happen. They should have continued to check on you especially since the bugs could have moved with you!! Eekk...
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Old September 20th, 2013, 12:45 PM
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I disagree. The cruise line can't be responsible. They have 3000 or more passengers coming and going each week. its the passengers that bring them on board - just like noro.

The cruiseline can't be blamed for what we do. I'm not saying its the OPs fault, but someone before him brought the bugs on the ship.



I'm sorry this happened to the op. Just curious as to what you think fair compensation would be?
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Old September 20th, 2013, 03:24 PM
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Since the OP only made one post to complain and then never posted again, I don't think we should be paying this alot of attention since no one else seems to have ever had a problem like this on a cruise ship. In 11-1/2 years of doing this and having sold thousands of cruises, I've never heard of a problem of this magnitude. It just appears to me that it's not a problem. It's very possible the OP came on here because they wanted to stir up trouble without actually having a problem. If they would have been bitten over 100 times, as they claimed, and others had the same problem, more than likely there would have been some mention by other passengers or the press, and I can find nothing anywhere.

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Old September 20th, 2013, 04:38 PM
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It's also funny how this story is not mentioned on Ross Klein's cruisejunkie site. He posts every little thing that happens on a cruise as if it is the beginning of Armageddon, but somehow missed cabins full of bed bugs on Disney?
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Old September 20th, 2013, 04:50 PM
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One hit wonder.....

Bed bugs are extremely rare on a cruise ship.
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Old September 24th, 2013, 10:12 PM
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Quote:
Originally Posted by Snoozeman View Post
.

[ Bed bugs are extremely rare on a cruise ship.
They probably don't care for ocean voyages.

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Old October 1st, 2013, 01:17 AM
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Now time is for regular cruises. Ships do cruise regularly in these days. So they wont get time to wash or clean the rooms. So it is obvious to get bed bugs. But it is very rare.
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Old January 26th, 2015, 05:07 PM
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Quote:
Originally Posted by Queen of Oakville View Post
I disagree. The cruise line can't be responsible. They have 3000 or more passengers coming and going each week. its the passengers that bring them on board - just like noro.

The cruiseline can't be blamed for what we do. I'm not saying its the OPs fault, but someone before him brought the bugs on the ship.



I'm sorry this happened to the op. Just curious as to what you think fair compensation would be?

Good points and have to agree.

Noro is mainly down to irresponsible passengers, and spread by those with very dubious hygiene habits.

As for compensation I think what they offered was more than reasonable.
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Old January 28th, 2015, 09:54 AM
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Out of curiosity, I googled this to see what I could find. The website travel truth dot com indicates that there in fact have been several outbreaks on the mainstream cruise lines, but that hotels have many more. One thing noted re the cruise lines is that housekeeping done twice daily, and frequent change outs of mattresses on cruise lines may help to keep incidents down, and I suspect that they might do a more stringent eradication when they are found. But common sense tells me that bedbugs are spread by people and the bugs can't tell the difference between a bed on a ship or a hotel, so anything is possible.

Bedbugs in general are on the rise, and even airlines and movie theatres have a problem with them. I remember reading about a high end NYC Department store that had an outbreak. But I think the chances of getting an infested cabin is pretty small. Even with "several outbreaks", this could amount to a handful of cruisers per year.
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Old February 1st, 2015, 03:51 PM
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Quote:
Originally Posted by Snoozeman View Post
Very rare occurrence on ship. much more common in hotel.

I wonder if sailing it Europe had anything to do with it...I guess it did.
What has being in Europe anything to do with it or a reason, if its even true. What difference did being in Europe have to do with it? I'm guessing your one of these never been out of America folks, that thinks the whole world is less hygenic than the states. Well let me tell you I have stayed in expensive sht holes from the East to West coast of America that the European authorities would have closed for hygeine reasons. Be insular, but get your facts right
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Old February 1st, 2015, 04:20 PM
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Rather like those people who think you can only get the Noro virus on a cruise ship. The virus does not know if it is on a grocery store cart handle, or if it is in the US, France or Italy.

Or those who think only dirty people get head lice. Truth is, they prefer clean hair and anyone can get them.

Same with bed bugs. The little critters get carried around by people, and they don't need passports, so they can and do end up worldwide.
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Old February 2nd, 2015, 05:00 PM
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Amen, Travelbuggs. I like how you think, rational
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Old February 17th, 2015, 04:13 PM
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Originally Posted by taoist View Post
Good points and have to agree.

Noro is mainly down to irresponsible passengers, and spread by those with very dubious hygiene habits.

As for compensation I think what they offered was more than reasonable.
Confused, so there is agreement its not the "lines fault" that people contracted Noro and its down to the hygeine of the folks onboard. BUT in some folks heads, lets screw the line and ship for compensation, and see how much can we get from them? And does my claim to the line seem reasonable and did I get my moneys worth out of them?

Sad Sad Sad,,, What a society and mindset you live in, not you personallyTaoist, but folks that think like that in general. Someone has to pay, right or wrong
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Old March 5th, 2015, 06:38 AM
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Hi, what part are you confused about?

You will never know who's at fault every time, but in general having worked on cruise ships, I am a aware of passengers who have engaged in some awful activities in terms of hygeine (things you wouldnt believe). I can also say on more ordinary level the number of passengers who simply dont wash their hands after using the toilet is very high.
I have seen passengers who are abusive to crew if a crewmember reminds them to use the handgel.
Of course there are crew who will have bad hygeine habits, but in general most crew maintain high levels in terms of sanitary habits. Washing hands before and after every meal, use of hand gels and cleaning wipes are throughout the ship for the crew and they are used heavily. Constant cleaning of all surfaces internally to high levels is something I witnessed and even cleaning of surfaces outside of the ship in checkin terminals to minimise the chance of bringing things on board.
The factor you can control is the guests and I have seen guests checkin, tell the checkin agent they have no problems and then projectile vomit the moment they finish walking off the gangway.

The compensation mentality is rife, many passengers are looking for a free meal at every opportunity and I have witnessed many occasions when passengers fabricate a story in the attempt to get money back or some kind of compensation.
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Old March 5th, 2015, 09:46 AM
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Quote:
Originally Posted by taoist View Post
Hi, what part are you confused about?

You will never know who's at fault every time, but in general having worked on cruise ships, I am a aware of passengers who have engaged in some awful activities in terms of hygeine (things you wouldnt believe). I can also say on more ordinary level the number of passengers who simply dont wash their hands after using the toilet is very high.
I have seen passengers who are abusive to crew if a crewmember reminds them to use the handgel.
Of course there are crew who will have bad hygeine habits, but in general most crew maintain high levels in terms of sanitary habits. Washing hands before and after every meal, use of hand gels and cleaning wipes are throughout the ship for the crew and they are used heavily. Constant cleaning of all surfaces internally to high levels is something I witnessed and even cleaning of surfaces outside of the ship in checkin terminals to minimise the chance of bringing things on board.
The factor you can control is the guests and I have seen guests checkin, tell the checkin agent they have no problems and then projectile vomit the moment they finish walking off the gangway.

The compensation mentality is rife, many passengers are looking for a free meal at every opportunity and I have witnessed many occasions when passengers fabricate a story in the attempt to get money back or some kind of compensation.

I agree with most of what you have written, and I agree that in the USA there is a certain degree of "compensation mentality", and it is interesting to see the perspective of someone who has worked on a cruise ship. It too think the compensation to the passenger who experienced the bedbugs was reasonable.

However, in regard to your comments about passengers "looking for a free meal at every opportunity", you might be surprised to learn that passengers who report on these cruise boards about their experiences in going to guest services often report being offended by the attitude of staff members and the quick offer of a free meal which guest service staff apparently believe resolves all issues. Passengers are looking to get their problem acknowledged and resolved, not for a free meal.

If you reread the original posters comments here you will note that their final comment was "After we moved to the new room, no one ever asked us how we were doing". Good customer service goes a long way in placating someone. Had the head of housekeeping followed up with them, or the Hotel Director, the poster might have left the ship with a totally different attitude.
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Old March 6th, 2015, 02:53 PM
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Originally Posted by Travelbuggs View Post
I agree with most of what you have written, and I agree that in the USA there is a certain degree of "compensation mentality", and it is interesting to see the perspective of someone who has worked on a cruise ship. It too think the compensation to the passenger who experienced the bedbugs was reasonable.

However, in regard to your comments about passengers "looking for a free meal at every opportunity", you might be surprised to learn that passengers who report on these cruise boards about their experiences in going to guest services often report being offended by the attitude of staff members and the quick offer of a free meal which guest service staff apparently believe resolves all issues. Passengers are looking to get their problem acknowledged and resolved, not for a free meal.

If you reread the original posters comments here you will note that their final comment was "After we moved to the new room, no one ever asked us how we were doing". Good customer service goes a long way in placating someone. Had the head of housekeeping followed up with them, or the Hotel Director, the poster might have left the ship with a totally different attitude.
Hi I agree with you.

Please re-read my own statement as I stated there are many passengers looking for a "free meal".
When I say many, I dont meal all, not by a long way. Many could be a hundred, but on a cruise ship with 4000 pax its a small percentage.

I know the majority of issues raised by guests are genuine and should be handled accordingly and professionally. I have witnessed awful service from the guest services staff (and other departments) so I can totally see the point you are trying to make.

Personally I strongly believe in delivering good customer service, its a key factor in making a guest feel welcome and that their custom is appreciated. Good customer service should be delivered before any problems occur, and doubly so when a problem does happen.

As some cruise lines have chosen to invest more in technology and new ships, they have also decided to cut back in terms of staff numbers but also staff quality, by hiring cheaper, lower skilled, less experienced staff. As you do this its inevitable that service will drop and poor service will be delivered to guests. I have come across the unskilled automaton guest service agent, who has no empathy or understanding of the guests issues and simply cannot handle the guest in a professional manner.
Personally, I think if there is a situation where the hotel director has to be involved, there has been a major failing. That shouldnt happen. A guest service agent should be sufficiently competant to handle and manage the guests issue through from the initial complaint through to resolution. obviously other departments need to be co-ordinated and will interface with the guest as well, but it shouldnt require the HD to get involved.

I have seen guests who before even embarking the ship are already demanding to speak to the Hotel director (who they know on first name terms) they do not want or wont even acknowledge a guest service agent dealing with their problem, or even a supervisor or manager. The issue must be handled by "John" the HD. Just like a small number of guest go out with the intention of getting a free meal, there are also some who are looking for attention from senior staff. I've seen a guest complain, oh you've only got two stripes, the last person I dealt with had three, were are they, I need to speak with them, Im not dealing with you.
Cruise ships bring out some behaviour in people that is very much different to on land, say for example when staying in a hotel.
Anyway I digress. The main point I was trying to make was that I agree, the bulk of guests have genuine issues and are looking for a resolution, not a free meal.
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