We are booked in May (also Jewel) and have only had the best response from them. Just got a follow-up e-mail regarding evening program availabilities. Did you use this address firstname.lastname@example.org ? Hope that helps, Robbie
We are booked with them in July. Every time I have e-mailed them it has taken two e-mails before I get a response, but on the second try she always responds promptly and with all the information I needed. I also have been communicating with Olga.