I have cruised before and used a travel agent each time. I recently booked another cruise and used a travel agent. Two weeks after booking my cruise I got a call from my travel agent and found that the cruise line canceled the cruise to move the ship to a different port. Working with my travel agent I have re-booked on a different cruise. Had I not used a travel agent I would being having to take much more of my time to re-book and deal with the cruise line.
I will always book with a travel agent.
Mill Creek, WA, USA
Carnival Valor Sept/Oct 2007
Carnival Freedom Jan 2010
Carnival Liberty Feb 2013
I too will continue to always book with an agent, this is just another good reason to do so...I know we have many that prefer to book directly with a cruiseline, but I think they truly could be missing out on any problems or changes that you may have to make...I usually already know the exact date and cruise to book, so it is fairly easy to book with a travel agent. You can sometimes, get on a group space cruise that your travel agent may have cabins on, more savings that you can not get by booking direct.
Henry, What kind of relationship do you want with your travel agent?
Initial confab, and, then booking?
Constant communications with them till you cruise?
What exactly are they not doing for you, that, you are expecting?
What did the one you loved, who retired, do for you, that made them an outstanding agent? Are you dealing with large corporate style agencys,or smaller ones? Give us the details.
The TA who we used for about 20 years was fantastic .He is a rarity most likely . Subsequently we found a TA who was very good but was prone to throwing childish tantrums .After that every TA that was recommended to us was nearly impossible to find .
We now have a new TA very highly recommended to us .