I am a blackjack player so I sat down at a table with 4 others. Within 5 min we got a new dealer, and this was bad. The 2nd hand in she deals all the cards out. She has a face card, so she checks it with the reader to see if she has a BJ. She says nothing, so people are playing their hands, doubling down and so on. Well once everyone is done, she flips over her down card and it's an Ace. She had a BJ the whole time. She took everyone’s money including the people who had doubled down. 1st mistake. Then about 3 hands later, she deals the cards, and she has a 9 showing. We are all playing our hands, and again some people have doubled down, one guys has 150.00 out there. Then to our shock she calls the pit boss over and tells him she had forgot to take a 2nd card. All she had was the 9. We are all stunned. We tell the pit boss Hector that this is a misdeal, not the first, and they should cover the bets. The pit boss tells us that they will not do it, and tells the dealer to pull a 2nd card from the deck. This is against every rule in BJ. I had 20, so I felt a little safe, but what if she pulled a 2, then a 10 and I lost? He didn't care in the least. We all were arguing with him, but he would not hear any of it. She did not beat my hand, so the misdeal is moot, but that's not the point. All 5 of us got up and left. I could not believe they would just make up their own rules. So stay clear of Iliana the BJ dealer, and if you need help from the pit boss Hector don't hold your breath. Both in my opinion are cheaters and frauds. We won more than we lost, so it was still fun, but if you are expecting Vegas gambling, these guys have a lot to learn.
What's the difference between meat and fish????? If you beat your fish it will die.
She is supposed to reveal a blackjack immediately! This was wrong. They used to play this way in Atlantic City (not reveal blackjacks until after everyone else has completed their play and then take all the bets on the table) years ago and may still for all I know because I quit playing there for that reason. But I don't know that her exposing a 9 and then taking another card afterwards would affect any of the player's play. It doesn't seem to me to have negatively affected the game. But still, for good customer relations a misdeal and all bets returned would've been the prudent thing to do.
All Carnival ships I've been on play according to the rules. You must've gotten some rookies that didn't know better.
It did not affect the outcome, but the card she should have taken would have been one that she gave to one of the guys that doubled down. You have to play in order. 1st seat to 5 then she takes one then 1st seat to 5 for there second card then she takes her sencond. The first person to hit their hand or double down, would have been her actual card. This is still a mis deal, and yes you are right, she must have been a rookie. The situation was bad, but the pit boss handled it very bad. He just stared at us and broke the rules because he knew he was wrong. She was pulled after that, because I went back, but she was right back in there when we went back that evening. No way was I sitting at that table.
As an experienced casino blackjack dealer, here is my take...
The dealer was probably a new dealer. People do not realize that even with the traning that new dealers get, the first times out live are terrifying for them and mistakes can, and do happen. Yes, she was wrong to not call out the black jack. HOWEVER, the players should not have just let her take the cheques. They should have immediately called for the supervisor. By not doing this you compounded the problem. It could have been immediately resolved by the supervisor. The proper call would to have the double down bets returned and the players original bets taken.
In your second example, the supervisor should have asked the individual players if they wanted to back out of the hand or continue before allowing the dealer to take another card.
At least this is how it would have been handled in my casino but every place is different so there could be some modifications to this.
I can offer this observation. The casino personnel on the cruise ships are not the most experienced I've seen. In fact, they have been least experienced compared to any land casino I've been in.
On one Carnival ship I was the only one at the craps table. I had to explain the different pay outs to the dealer! She couldn't get 6-5 for instance. She tried to pay me for bets that I didn't have. I had to explain what double odds were. It was pathetic.
I have been on many Carnival cruises and have found most of the Craps dealers to be very competent. I have come across the occasional "rookie" dealer and the other dealers or the "boxperson" are usually watching them and making sure they do things correctly.
What I have noticed is that the Craps dealers have to deal with a very wide variety of Craps players from the true neophyte to the very experienced player.. From my experience, people on cruises are less afraid to try it as the Casino personnel are friendly and encourage people to learn. The pace is definitely slower in a ship's casino vs. a Vegas casino for the most part.
In some locales, blackjack is played without a hole card, often called British rules. Since dealers come from different countries, it's understandable that there will be mistakes.
However, I agree that the casino staff (pit critters) on cruise ships leave a lot to be desired. Twice on my last cruise (Royal Princess) simple errors were decided in favor of the house. In my case it was a simple $5 mistake that a seasoned Las Vegas floor person wouldn't make a fuss over. Instead, the pit boss made a big fuss over giving the chip back. I was talking to my wife and hadn't noticed the error. Another event I witnessed cost a player significantly more money. Instead of being allowed to pull his bet back after a dealer's mistake, he was told to leave his money on the table (same pit critter). Both cases would have been decided in favor of the player in jurisdictions where the option to take your money down the street is available.
The biggest problem I see with shipboard casinos is that individual dealers are allowed to vary their dealing methods. These should be standardized for the sake of the players and the supervisors.
On a Carnival ship 2 yrs ago, I was playing Caribbean Stud. A new dealer came to the table, and on the 1st hand he did the unthinkable: 4 players, myself included, had placed bets. Each had the dollar in the bonus slot. The dealer couldn't qualify, so he paid off the antes and then started picking up all the players' cards without turning them over to check for bonus hands. I told him to stop and to reveal the hands since each player had the dollar up. He didn't seem to understand, so I called the supervisor who immediately told the dealer that I was right and then reassigned the dealer. The supervisor later told me that this was the FIRST time that the dealer had ever dealt Caribbean Stud! Talk about feeling like a guinea pig! So watch out for the dealers on cruise ships, because they might be less experienced than the players.
I've heard of the rule where they dont call bj until all the hands are played..i dont remember where
The first time I experienced a misdeal by the dealer only dealing herself 1 card was at an indian casino.....she skipped the 5 spot who had an Ace showing...and gave herself a ten! So the 5 spot would have had a bj. The pit boss came over and the players argued about that but he said no. Fortunately a veteran player asked if we could retract our bets ( which i didnt even think about) and he said yes....so everyone retracted their bets except the 5 spot. He got a shitty hand...something like 17....and guess what dealer had? ...20