My family and I have been on 12 cruises. We have just returned from the Celebrity Mercury(2nd time on this ship) on a 10 night cruise to the Mexican Riviera out of San Diego. My husband contracted the Norwalk virus on the 4th night of the cruise and we were quarrantined until the afternoon of the 7th day of the cruise. Many others were ill as well-both crew and passengers. The previous cruise passengers had been sick as well. They have issued a letter to us saying a prorated credit towards a future cruise is pending. I am wondering what others have received in the past as well as what is considered fair. My son and I were quarrantined, even though we were not ill. We missed a day at sea, a formal night, the Captain's Club party as well as all activities and 2 Port days and excursions. For the rest of the cruise, the Manhattan restaurant was closed during an at Sea day for breakfast and lunch, no late night bites were served in any public areas including the casino, no midnight buffet, no bringing back food from the buffet to your room, no salt/pepper shakers or sugar bowls on the tables-had to be requested as well as numerous articles of clothing damaged due to the crew spraying bleach EVERYWHERE and not wiping it down, claiming they were taking direction from the CDC. So, what do you think would be fair compensation?
We came off the HA Amsterdam two months back where about 131 passegers and 25 crew came down with the sickness. Unless it was made on a case by case basis we never talked with anyone that received any compensation for being confined to their cabin. We voluntarily stayed in our cabin for just one day however some of our table mates were in their cabins for three days. None talekd about getting any compensation. Perhaps we all missed out.