I just read your posting about the Noordam and the white gloved service, I took my first HAL cruise on the Noordam last Feb. and they didn't have anyone available to escort you to the room, also not much of a sail away part or even a welcome on board. The port of Tampa is also very difficult for on and off the ship because of the stairs.
It is really unfortunate but this ship seems to be failing in alot of areas, and doesn't seem to be up to HAL's standards.
I did love the large teak decks and the ship like feeling that the Noordam offers but there was just too many things that need attention for me to consider sailing on her again,
Enjoy your cruise,