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Old February 13th, 2003, 10:31 AM
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Default Re:frustrated with hal vendor 2/8/03

was contacted by starboard and told that the watch was repaired and do i still want it. told them no - i wanted a refund and my postage costs to send the watch to florida. was advised that it would not be a problem and they would cut a check.

got a call yesterday that the watch was accidently shipped and that they will mail the refund check and that we could keep the watch for the inconvenience.

since i had not yet heard form Hal re: my email i asked if they had been contacted by hal and they said no-------so as of today i have not yet heard from them either and its been 9 days-have not even gotten an auto response to my email

is hal going down the tubes re: customer service

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Old February 13th, 2003, 10:55 AM
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Default Re: Re:frustrated with hal vendor 2/8/03

Let me understand!! You're getting a refund, plus you're getting the watch, and you're still complaining??????

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Kuki

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Old February 13th, 2003, 11:17 AM
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Default Re: Re:frustrated with hal vendor 2/8/03

my compaint is that hal has never acknowledged my e mail
is a response to an e mail asking too much

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Old February 14th, 2003, 10:33 AM
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Default Re: Re:frustrated with hal vendor 2/8/03

As I have commented on other boards where you posted this, IMO, HAL's response is the best possible one. You are getting your money back AND your watch.

Who would prefer an automated form response to an e-mail....over satisfaction and resolution of the complaint?

I don't understand where they have failed you?
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