I'm relativly new to the board but I've been seeing a few posts on the HAL" No Tipping Policy" and that people are confused by it. I sailed on the Zaandam 4/5/03 and to Me it's very simple....HAL does not solicit tips and you are not required to tip and no tip is added to your finale bill. So if ya feel like saving a few bucks say thanks to all that has served and helped you on your cruise and be on your merry way. However if you feel that you had good service and the crew was helpful you should tip accordingly. But I guess it really comes down to you the, person and how you feel about tipping policies.Take care and have fun no matter what cruise ya take...Rick
most misunderstood and most discussed policy- the bottom line is that hal is leaving it up to you ------most cruisers WILL tip according to cruise standards -----some people will use this as an excuse not to tip even though they post the question and get the answer i have written above------
My wife and I have been on 26 cruises on 5 different cruise lines. The HAL policy of leaving tipping at your own decision is a smart move in my book.. I believe in paying for performance. When I get a room steward that goes beyond getting every thing right, there reward is much more than the ‘industry standard’.
I will not sail on lines that make a mandatory charge on your bill. I believe tipping should be done in person. Even on other cruise lines I tip what I think they deserve. For poor service I will not tip, for exceptional service I can be very generous
I love H.A.L. but do not like the policy. I always tip about the same as the suggested on other lines as a starting point, but would really appreciate tipping guidelines. I think the H.A.L. employees deserve to be tipped well. Their service is usually great.
tipping is to insure prompt (proper) service. Many other lines add it in, quite frankly I don't care for that. It doesn't mean I'm not going to tip, I just don't like it assumed that I wouldn't and they will do it for me. Additionally, they are also short changing the employees because I tend to be a VERY generous tipper (20% or more on land) when I have received prompt/proper service. My only pet peeve is when I walk up to a soda cart and buy it myself and they automatically add 15% just for handing me a can of soda! Not cool!
For the record I have been on 35+ cruises, including many on HAL and have always tipped since I have always had exceptional service. On the flip side if there was a consistent issue within the dining room or cabin steward and I had made a point to go through the proper supervisor channels and it still continued, I wouldn't tip because they were NOT performing prompt/proper service and why should anyone be rewarded for doing a crappy job!
guys, as a HAL employee i thinks that good service should be rewarded with a tip ! After working many contracts with HAL there is nothing more dissapointing than spending an hour massaging a client and recieving NOTHING !!! just because of HAL's 'no tipping policy' you would give a tip on land without question so give us hardworking crew a break ......See you all soon !
I agree with you on HAL's policy. From what I heard on Statendam, that is what was practiced. I believe most people still tipped for services provided, you just weren't pestered to death over it and it wasn't automatically added to your bill as a "convenience"!!! We tipped the same as we did previously on RCCI. In fact on RCCI, we almost never saw wine steward, or head waitor except on the last night. On HAL, our table was right near the head waitor's stand, he spoke with us every night, he helped the waitor whenever needed, and even deboned our fish one evening, much better than I could have at that. The wine steward served our TA champaighn and another bottle of wine at our table and again spoke to us several times each night. So in this case, we didn't mind providing add'l tips for these staff for making our dinners special. Our waitor, asst waitor and room steward did profes job. I don't know where the no tipping allowed idea ever came from with HAL?
Hmmm theres been alot of good comments on this issue but let me throw this out there....Is'nt a cruise ship basicly a floating resort? I'm trying to remember when the last time time I checked into a Resort /Hotel that they gave me guidelines on how to tip there staff. I just feel that most people have a good idea what the service is worth and will tip aproperatly. I to am not a big fan of cruise lines tacking on the tips to your bill I would ratther give more to the cabin steward who took care of me everyday and did a great job than the wine steward who you might not even deal with throughout the whole cruise. Just my opinion and thats why these forums are so good ...everyone has one
Happy Cruzin to All......Rick
I'm still confused about his tipping policy. Is it appropriate to tip your cocktail waitress/waiter at time of service, or do you wait until the last night of the cruise? I would expect to pay my cabin steward and wait staff on the last night of the cruise, but will there be the "complimentary" envelopes to place their tips in, or do we just hand them the tip? This is my first HAL cruise and it just seems too unusual not to tip a person when the job is done well.
Why are there tips away? I just don't understand tipping. I do my job well, get paid a fair salary, etc. It should be that way in all positions. I like countries where service is give with a smile and no one tips, but just says "Thank You". I rather pay more for food and rooms and do away with tipping. Who ever started "Tipping" in the first place.
Good point Dan. I have never been tipped no matter how far above and beyond I went. My kids both worked in resturants and think everyone should tip 15-20% always, which I cringe at, when the service is shoddy. I know some people can't be pleased as we know a few of them, but I hate to be ignored or not listened to while a waitor or service person is visiting with friends, or fellow workers. I have always had excellent service on cruise ships and always have tipped for that service.
Heres something to think about...Does anyone know what the Room Steward,Waiter, Ma"tradie, Wine steward ect. make as a salary ?Do they get room and board?If so how much is that worth? What would be a fair salary for these positions so you don't have to tip? I 've talked to a few and most of them put in over 40hrs/week .Is Minimum wage what they deserve?? Most servers (on Land) who I know make under minumum wage and depend on there tips to suppliment their income. If the restaraurants started paying servers 7-10 dollars/hr don't you think the cost of the meals would go up? and same for the cost of a cruise. But Hey then ya would'nt have to worry about tips. Guess it's the old adage... Ya Pay Me Now or Ya Pay Me Later...Oh Yes I'm not a server....just a person who has an opinion..and everyone has one Happy Cruzin..... Rick